The Christmas gift that I ordered weeks before Christmas was never shopped and I can’t get in touch with anyone. They shipped the extra straps I purchased and never shipped the hammock
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When my nightly hammock snapped, I knew I needed a new double, and was weary of what was out there. Having had one of these before, and knowing they are trustworthy, I got another Bearbutt after ten y... See more
When this large, round man was about to give up on his quest for a quality camping hammock that could prevent the Earth from holding him close - along came Bear Butt. Not only did everything arrive ti... See more
I just love Bear Butt! I enjoy using their products because its super good quality, it’s cheap and looks so much better than any other hammock! I always love talking about this company because they li... See more
Company details
Written by the company
At Bear Butt, we provide the best portable Double Hammocks (Two Person Hammock) and Hammock Accessories for camping, hiking, sleeping, etc. Shop today!
Contact info
United States
- team@bearbuttteam.com
- bearbuttteam.com
Hasn’t replied to negative reviews
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We ordered a 2 person hammock and the…
We ordered a 2 person hammock and the extra straps and only the straps were in the box. No hammock to be found, so I paid 75 dollars for a strap.
The Christmas gift that I ordered weeks…
The Christmas gift that I ordered weeks before Christmas was never shopped and I can’t get in touch with anyone. They shipped the extra straps I purchased and never shipped the hammock
Easily Navigable Website
Easily Navigable website. Easy to find products, and easy to order. Communication about shipping was spot on. What more could one want?
Rapid delivery with quality product!
When my nightly hammock snapped
When my nightly hammock snapped, I knew I needed a new double, and was weary of what was out there. Having had one of these before, and knowing they are trustworthy, I got another Bearbutt after ten years.
Your website sucks!!!
Your website sucks!!!! I emailed for help and absolutely recieved none. Won’t buy another bear butt hammock.
The shopping process took forever and…
The shopping process took forever and customer service was passive aggressive and not helpful.
Part of my order was missing and they…
Part of my order was missing and they made it right immediately
Fantastic product and customer service!!
Ordered two items, one never came, one is great.
I ordered two items, one showed up, they took a few weeks to tell me they weren't actually going to ever send me the second. I was eventually refunded, but the few weeks of confusion were frustrating!
The item I did order works exactly how I hoped and I'm a fan of it
It took a long time to be delivered and…
It took a long time to be delivered and finally got it wrong color. That’s the reason for two stars.
We love your hammocks
We love your hammocks! My kids travel with them and put them up on campus, while traveling, at the beach, and at home!
Not great
The hammock was sewn with one side tighter than the other making it difficult and not as nice a older ones I’ve owned, quite frustrating.
very easy to set up and very comfortable
Shipping delays with no update, incomplete order
Shipping delayed by over a week with no update or way to track shipping status. When item was received, only one of the two items I ordered were sent.
Customer service is very polite and provided a quick response though.
I ordered a double hammock
I ordered a double hammock, and have yet to receive it. A few days later I ordered straps, a fly cover and a rain cover. I have only received the fly cover and the straps. Why does it take you so long to ship the items to me?
Truly, I’m not happy.
Prices go up and the customer services ho down, WAY DOWN! It’s not just you, but everyone, everywhere!!
-hereslinus
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