Beanmachines Reviews 

223
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... See more

Rated 5 out of 5 stars

Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... See more

Rated 5 out of 5 stars

Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... See more

Rated 5 out of 5 stars

Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to r... See more

Company details

  1. Coffee Machine Supplier

About Beanmachines

Written by the company

Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

223 reviews

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Asks customers to review

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Replied to 37% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(223)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Work!

Did great work servicing our machine and I appreciated that he took the time to explain about future cleaning and maintenance to me (and I know nothing about coffee machines!)

6 January 2025
Unprompted review
Beanmachines logo

Reply from Beanmachines

Thank you for the fantastic review! We're so glad to hear that the service was helpful and that the engineer took the time to explain maintenance details. We look forward to servicing your site again in the future.

Rated 4 out of 5 stars

Overall good

The organising, purchase and supply of my machine was very good and missed items despatched promptly.
A follow up additional service offered at the time of purchase has been slower than expected.

3 December 2024
Rated 5 out of 5 stars

After few inconveniences our new coffe…

After few inconveniences our new coffe machine is great!
Thank you!

10 December 2024
Unprompted review
Beanmachines logo

Reply from Beanmachines

Thank you for your kind review. We hope your new coffee machine is working well, we appreciate your patience while we worked to sort this for you.

Rated 5 out of 5 stars

Coffee Machine Installation

Visiting the showroom to select the best machine for us with Scott's guidance was very helpful, as it is very difficult to choose the best machine for the job from paperwork. Everything went smoothly on the day of the installation and Mark was very helpful during the installation and the demonstration and training.

Everyone in the office is very pleased with the coffee and the hot chocolate, thank you both.

11 November 2024
Rated 5 out of 5 stars

Sean is an amazing Engineer.

Sean is an amazing Engineer.
Very kind and helpful at all times of the installation.
Happy to answer all my crazy questions always with a smile and make sure that I understand the machine.
Many thanks Sean!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Customer Service Experience :)

Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to resolve our issue within minutes, and made sure we were happy and clear on every step of the process. We are delighted with our new machine, and very thankful to Farheen + the rest of the team for all of their help + time. Would recommend to other businesses!

21 August 2024
Rated 5 out of 5 stars

Great Service

The engineer was super helpful. He was knowledgeable, polite and took time to talk me through everything. Definitely lived up to good customers service.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Mark Fraser was exceptional

Mark Fraser was exceptional,he serviced the machine with myself last year aswell as this year and he’s incredible and really informative. Service was quick and smooth and it was an overall really nice experience.

17 June 2024
Unprompted review

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