bclivespotprawns.com Reviews 

947
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 139 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional freshness and superior quality of the seafood, noting that products like salmon and prawns are consistently fresh, delicious, and satisfying. Consumers also appreciate that ordered items arrive carefully packaged, successfully maintaining their cold temperature and excellent condition right up to the moment they are unpacked at home. However, some people mentioned that they experienced frustrating delivery schedule delays, which on occasion caused perishable products to thaw prematurely before arrival. Some reviewers were not happy with communication gaps, noting specific instances where orders arrived incomplete or responses regarding missing items were entirely absent.

What people talk about most

Product

Customers report general satisfaction with the product, highlighting that the seafood is consistently fresh,... See more

Quality

Reviewers mention positive feedback about quality, consistently describing the seafood as exceptionally... See more

Order

Consumers find order experiences to be mixed, as opinions vary widely. While some reviewers praise efficient... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise fast... See more

Customer service

People report ambiguous experiences with customer service. While many reviewers praise fantastic... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent customer service. Prompt delivery. Quality of halibut poor. Although delicate, this halibut was very mushy, even if fast-fried, perhaps bec of small size of fish. Sable fish and salmon both... See more

Rated 5 out of 5 stars

When I saw that halibut and lingcod were back we put in a big order, it arrived in a styrofoam coffin, nicely frozen. Then Coho came back so we placed another large order that we are currently looking... See more

Company replied

Rated 5 out of 5 stars

Everytime I order any product it is exceptional! Fresh, well packaged and lasts as long as I want it to in the freezer until I’m ready to eat it. My favourite is the premium sashimi box. Makes great,... See more

Company replied

Rated 5 out of 5 stars

Some things are good, some things are great and the fresh sockeye fillets that I had delivered were EXCELLENT!! They were individually vacuum packed and icy cold. I cut them into individual porti... See more


Company details

  1. Seafood Market

Written by the company

We are a 100% owner-operated, small business based out of Ladner, BC: five of your local fishing families supplying the highest-quality seafood direct to you at the best prices online! You will be guaranteed only wild-caught, sustainable, antibiotic-free and hormone-free seafood that is 100% traceable as it never leaves our sight!


Contact info

4.2

Great

TrustScore 4 out of 5

947 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(947)

139 reviews in the last 12 months

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Rated 4 out of 5 stars

A problem with the original delivery

A problem with the original delivery. Shipped ok a Friday, sat in a warehouse, thawed.
We did not accept.
I spoke to the Owner, he looked after it and had a new Company ship out in a styrofoam box a new order.

Second order arrived frozen.
Very good customer service and product.

27 August 2026
Rated 5 out of 5 stars

No Complaints Really

Quality and delivery is alright. It's good to support local businesses that don't get tax cuts. Packaging is as expected. No complaints really.

25 August 2026
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Reply from bclivespotprawns.com

Hi Alan,

We appreciate you taking the time to share your thoughts. We’re glad to hear the quality, delivery, and packaging met your expectations, and we’re grateful for your support of local businesses like ours.

Thanks again for your feedback. We look forward to serving you again soon.

Rated 5 out of 5 stars

I ordered the crab meat (6 lbs of it)…

I ordered the crab meat (6 lbs of it) and it was awesome - had it as a topper for the steaks and on a salad - and still have 4 lbs left!! Great product and quality!

31 August 2026
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Reply from bclivespotprawns.com

Hi Damon,

We’re thrilled to hear you enjoyed the crab meat and found so many delicious ways to use it on steaks, salads, and still plenty left to enjoy. That’s exactly the kind of experience we hope our products bring.

Thank you for sharing your feedback and for supporting us. We look forward to serving you again soon with more fresh seafood.

Rated 3 out of 5 stars

Dungeness crab meat

I liked that dungeness crab meat was available, but i didn't like that the site kept taking one of the packages OUT of my basket, limiting me to only one order.

31 August 2026
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Reply from bclivespotprawns.com

Hi Penny,

Thanks for letting us know. We’re glad you found the Dungeness crab meat available, but we’re really sorry the site kept removing one of the packages from your basket. That must have been frustrating, especially when you wanted more than one.

We’re looking into the issue so it doesn’t happen again. If you’d like, we can help you place an order directly for the amount you wanted.

Thanks again for your feedback, it helps us improve.

Rated 1 out of 5 stars

Poor service

Poor service
I am extremely disappointed with the service I received. Twenty minutes after placing my order, I sent an email requesting to change the delivery date from September 5th to September 19th. Despite sending this request more than two weeks before the original delivery date, the change was never made. This lack of communication and attention to my request was very frustrating. #2 My neighbour just came home rang my door bell and said the pckage was on her doorstep. Really frozen product and you can't deliver to the right address and I left a tip for this service

5 September 2026
Unprompted review
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Reply from bclivespotprawns.com

Hello Barry,

Thank you again for sharing your feedback. To help us investigate and ensure this does not happen again, could you kindly confirm how you reached out to request the delivery date change from September 5th to September 19th? For example, was it through email, phone, or our website form?

This information will allow us to trace the communication and address the gap in our process more effectively.

We appreciate your patience and look forward to resolving this matter for you.

Rated 5 out of 5 stars

Exceptional Quality

Everytime I order any product it is exceptional! Fresh, well packaged and lasts as long as I want it to in the freezer until I’m ready to eat it. My favourite is the premium sashimi box. Makes great, affordable poke bowls at home!

27 August 2026
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Reply from bclivespotprawns.com

Hi RJ,

We’re so happy to hear that every order has been exceptional for you fresh, well packaged, and lasting in the freezer until you’re ready to enjoy it. It’s great to know the premium sashimi box is your favorite and that it makes delicious, affordable poke bowls at home.

Thank you for your continued support and for sharing your experience. We look forward to serving you again soon with more fresh seafood.

Rated 5 out of 5 stars

Sablefish and sockeye

Thank you for the order. I will likely order again.

1 September 2026
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Reply from bclivespotprawns.com

Hi there,

Thank you for sharing your feedback and for supporting us. We look forward to serving you again soon with more fresh seafood.

Rated 4 out of 5 stars

Would have been 5 star but my order…

Would have been 5 star but my order wasn't there for pick up at scheduled time and date.Had to come back next day...

16 August 2026
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Reply from bclivespotprawns.com

Hi Marc,

We really appreciate your honest review. We’re sorry your order wasn’t ready at the scheduled time and that you had to come back the next day. We know that’s inconvenient, and we’re working on tightening up our process so pickups are ready when promised.

Your feedback helps us improve, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

Excellent product.

Really nice product, sealed and delivered in perfect condition. Can't ask for more. Thank you.

16 August 2026
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Reply from bclivespotprawns.com

Hi there,

Thank you for sharing your feedback and for supporting us. We look forward to serving you again soon with more fresh seafood.

Rated 5 out of 5 stars

Fish is good quality

Fish is good quality

9 August 2026
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Reply from bclivespotprawns.com

Hi Alan,

Thank you for sharing your feedback and for supporting us. We look forward to serving you again soon with more fresh seafood.

Rated 5 out of 5 stars

Excellent Service and Seafood

When I saw that halibut and lingcod were back we put in a big order, it arrived in a styrofoam coffin, nicely frozen. Then Coho came back so we placed another large order that we are currently looking forward to receiving. The excellent quality of the seafood keeps us coming back.

7 August 2026
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Reply from bclivespotprawns.com

Hi Karen,

We’re so glad to hear you enjoyed the halibut, lingcod, and coho, and that everything arrived well‑packed and frozen. It’s wonderful to know the quality and service keep you coming back that means a lot to us.

Thank you for your trust and for placing those big orders. We look forward to sending you more fresh catches soon.

Rated 5 out of 5 stars

Delivery was great and everything was…

Delivery was great and everything was packaged super well. Thank you for stellar service!

16 August 2026
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Reply from bclivespotprawns.com

Hi Michelle,

We’re so glad to hear delivery went smoothly and that everything was packaged well. Thank you for recognizing our service it means a lot to us.

We appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

Have been a loyal customer for many yrs. Says it all

Premises well maintained. Goods always fresh.

13 August 2026
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Reply from bclivespotprawns.com

Hi Andy,

We’re glad to hear you find the premises well maintained and that the goods are always fresh. Your support means a lot to us, and we appreciate you taking the time to share your experience.

Looking forward to serving you again soon.

Rated 5 out of 5 stars

Best sea products

We are their clients for many years. They are providing the best sea products. Thank you Darrel, Janet and Winch!

15 August 2026
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Reply from bclivespotprawns.com

Hi Olga,

We’re glad to hear you find the premises well maintained and that the goods are always fresh. Your support means a lot to us, and we appreciate you taking the time to share your experience.

Looking forward to serving you again soon.

Rated 1 out of 5 stars

Order Not Fulfilled – Poor Customer Service and Product Quality

We placed a deposit for two wild spring salmon for pickup on Friday, August 21. We drove all the way to Delta specifically because we understood our order was secured. Unfortunately, that was not remotely the experience we had.

When we arrived for pickup, we were told that someone had purchased 10 spring salmon from them on Wednesday, and apparently our order was no longer available. The most frustrating part is that we were never contacted or notified in advance that there was an inventory issue. We only found out after making the trip to pick up an order for which they had already accepted our deposit.

Rather than offering any meaningful apology or taking any responsibility, we were rudely told to take coho salmon instead, which we were told would be the same price. The fish offered had obvious damage on the body, including a missing eye—quite literally bottom-of-the-barrel product compared to what we had ordered. This was hardly an appropriate replacement for the wild spring salmon we originally wanted.

Mistakes with inventory can happen, but what is unacceptable is accepting a deposit, failing to communicate that the order cannot be fulfilled, and then expecting the customer to simply accept an inferior substitute after driving a considerable distance.

We were extremely disappointed by both the product and, more importantly, the lack of customer service, accountability and professionalism. We expected much better from a seafood business specializing in local products. As much as we want to support a local business, based on this experience despite ordering here since pre-Covid, we will not be returning and cannot recommend this business. 0/5 stars.

15 August 2026
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Reply from bclivespotprawns.com

Hi Michelle,

Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment and inconvenience you faced when picking up your order on August 21.

We recognize that accepting a deposit and then failing to fulfill the order without prior communication was unacceptable. You should have been notified immediately about the inventory issue, and we regret that this did not happen.

We also understand how frustrating it must have been to be offered a substitute product that did not meet the quality or expectations of your original order. This is not the level of service or professionalism we strive to provide.

We are reviewing our inventory and communication processes to ensure that deposits are honored and customers are contacted promptly if any issues arise. Your feedback is invaluable in helping us improve, and we are committed to preventing this from happening again.

Rated 4 out of 5 stars

Quality fish

Quality fish, easy order , fast delivery

14 August 2026
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Reply from bclivespotprawns.com

Hi Rudy,

We’re so glad to hear you enjoyed the quality of the fish, the easy ordering process, and the fast delivery. That means a lot to us.

Thanks again for taking the time to share your experience. We look forward to serving you again soon.

Rated 5 out of 5 stars

Great experience

I ordered the sablefish. The delivery is on time as promised. Fish are fresh and delicious.

9 August 2026
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Reply from bclivespotprawns.com

Hi Zora,

We’re so glad to hear your sablefish order arrived on time and that the fish was fresh and delicious. Thank you for sharing your experience, it means a lot to us.

We look forward to serving you again with more fresh seafood.

Rated 5 out of 5 stars

Beautiful fresh sockeye salmon

Beautiful fresh sockeye salmon, just delicious!

5 August 2026
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Reply from bclivespotprawns.com

Hi Jasmine,

We’re so glad to hear you enjoyed the fresh sockeye salmon, delicious is exactly what we aim for. Thank you for sharing your experience and for supporting us.

We look forward to serving you again with more fresh catches.

Rated 2 out of 5 stars

Totally bizarre experience

This was our first order. We arrived to pick it up at the designated time. I said to the man who was gutting salmon in the garage that we were there to pick up a Sampler Pack. He said, "I don't know what that is," and returned to what he was doing. I told him our order number, and he said he didn't know anything about it. I asked who did, and he said probably his wife who was at the dock. He said he was going down to the dock to get her, and to wait in our car. He took his time loading the salmon into the back of his pickup truck. In about 10 minutes his wife came back driving the pickup truck. I told her we had paid for a Sampler Pack, and she said she didn’t know what that was. Then she phoned someone who told her to give me the fish. I told her what was in the Sampler Pack, and she got the various types of fish out of different freezers and weighed them, all the time cursing and swearing. I probably could have told her anything and she would have given it to me. The order was not prepared, and the people who were supposed to give orders to the customers didn’t have a clue as to what to do. I have never experienced anything like this in my life. The only reason I gave two stars is that the fish is delicious and a good price. The transaction was totally bizarre.

28 July 2026

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