Excellent customer service. Prompt delivery. Quality of halibut poor. Although delicate, this halibut was very mushy, even if fast-fried, perhaps bec of small size of fish. Sable fish and salmon both... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We are a 100% owner-operated, small business based out of Ladner, BC: five of your local fishing families supplying the highest-quality seafood direct to you at the best prices online! You will be guaranteed only wild-caught, sustainable, antibiotic-free and hormone-free seafood that is 100% traceable as it never leaves our sight!
Contact info
4785 47 A Ave, V4K 1T2, Delta, Canada
- info@bclivespotprawns.com
- bclivespotprawns.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A problem with the original delivery
A problem with the original delivery. Shipped ok a Friday, sat in a warehouse, thawed.
We did not accept.
I spoke to the Owner, he looked after it and had a new Company ship out in a styrofoam box a new order.
Second order arrived frozen.
Very good customer service and product.
No Complaints Really
Quality and delivery is alright. It's good to support local businesses that don't get tax cuts. Packaging is as expected. No complaints really.

Reply from bclivespotprawns.com
I ordered the crab meat (6 lbs of it)…
I ordered the crab meat (6 lbs of it) and it was awesome - had it as a topper for the steaks and on a salad - and still have 4 lbs left!! Great product and quality!

Reply from bclivespotprawns.com
Dungeness crab meat
I liked that dungeness crab meat was available, but i didn't like that the site kept taking one of the packages OUT of my basket, limiting me to only one order.

Reply from bclivespotprawns.com
Poor service
Poor service
I am extremely disappointed with the service I received. Twenty minutes after placing my order, I sent an email requesting to change the delivery date from September 5th to September 19th. Despite sending this request more than two weeks before the original delivery date, the change was never made. This lack of communication and attention to my request was very frustrating. #2 My neighbour just came home rang my door bell and said the pckage was on her doorstep. Really frozen product and you can't deliver to the right address and I left a tip for this service

Reply from bclivespotprawns.com
Exceptional Quality
Everytime I order any product it is exceptional! Fresh, well packaged and lasts as long as I want it to in the freezer until I’m ready to eat it. My favourite is the premium sashimi box. Makes great, affordable poke bowls at home!

Reply from bclivespotprawns.com

Reply from bclivespotprawns.com
Would have been 5 star but my order…
Would have been 5 star but my order wasn't there for pick up at scheduled time and date.Had to come back next day...

Reply from bclivespotprawns.com
Excellent product.
Really nice product, sealed and delivered in perfect condition. Can't ask for more. Thank you.

Reply from bclivespotprawns.com
Excellent Service and Seafood
When I saw that halibut and lingcod were back we put in a big order, it arrived in a styrofoam coffin, nicely frozen. Then Coho came back so we placed another large order that we are currently looking forward to receiving. The excellent quality of the seafood keeps us coming back.

Reply from bclivespotprawns.com
Delivery was great and everything was…
Delivery was great and everything was packaged super well. Thank you for stellar service!

Reply from bclivespotprawns.com
Have been a loyal customer for many yrs. Says it all
Premises well maintained. Goods always fresh.

Reply from bclivespotprawns.com
Best sea products
We are their clients for many years. They are providing the best sea products. Thank you Darrel, Janet and Winch!

Reply from bclivespotprawns.com
Order Not Fulfilled – Poor Customer Service and Product Quality
We placed a deposit for two wild spring salmon for pickup on Friday, August 21. We drove all the way to Delta specifically because we understood our order was secured. Unfortunately, that was not remotely the experience we had.
When we arrived for pickup, we were told that someone had purchased 10 spring salmon from them on Wednesday, and apparently our order was no longer available. The most frustrating part is that we were never contacted or notified in advance that there was an inventory issue. We only found out after making the trip to pick up an order for which they had already accepted our deposit.
Rather than offering any meaningful apology or taking any responsibility, we were rudely told to take coho salmon instead, which we were told would be the same price. The fish offered had obvious damage on the body, including a missing eye—quite literally bottom-of-the-barrel product compared to what we had ordered. This was hardly an appropriate replacement for the wild spring salmon we originally wanted.
Mistakes with inventory can happen, but what is unacceptable is accepting a deposit, failing to communicate that the order cannot be fulfilled, and then expecting the customer to simply accept an inferior substitute after driving a considerable distance.
We were extremely disappointed by both the product and, more importantly, the lack of customer service, accountability and professionalism. We expected much better from a seafood business specializing in local products. As much as we want to support a local business, based on this experience despite ordering here since pre-Covid, we will not be returning and cannot recommend this business. 0/5 stars.

Reply from bclivespotprawns.com
Great experience
I ordered the sablefish. The delivery is on time as promised. Fish are fresh and delicious.

Reply from bclivespotprawns.com

Reply from bclivespotprawns.com
Totally bizarre experience
This was our first order. We arrived to pick it up at the designated time. I said to the man who was gutting salmon in the garage that we were there to pick up a Sampler Pack. He said, "I don't know what that is," and returned to what he was doing. I told him our order number, and he said he didn't know anything about it. I asked who did, and he said probably his wife who was at the dock. He said he was going down to the dock to get her, and to wait in our car. He took his time loading the salmon into the back of his pickup truck. In about 10 minutes his wife came back driving the pickup truck. I told her we had paid for a Sampler Pack, and she said she didn’t know what that was. Then she phoned someone who told her to give me the fish. I told her what was in the Sampler Pack, and she got the various types of fish out of different freezers and weighed them, all the time cursing and swearing. I probably could have told her anything and she would have given it to me. The order was not prepared, and the people who were supposed to give orders to the customers didn’t have a clue as to what to do. I have never experienced anything like this in my life. The only reason I gave two stars is that the fish is delicious and a good price. The transaction was totally bizarre.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







