Barbeques Galore Reviews 69

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Absolute brutal service and BBQ Galore in the NW Calgary location needs to improve. Timothy our "sales guy" has been promising a quote since we visited the store last Saturday. It's now Friday and s... See more

Rated 1 out of 5 stars

Single worst customer experience I’ve had with an online store. Ordered something, never arrived. Went back and forth with their customer service and took over 2 months and raising a dispute with my b... See more

Rated 1 out of 5 stars

I purchased an expensive lounge suite and table based on the stores recommendation and the advertised fact it was UV resistant. It wasn't. Just outside the warranty period the whole lot has split apar... See more

Rated 5 out of 5 stars

Review by Anonymous User I was worried about buying something so expensive from bbq galore since I had never heard of them. They had the best price around by a couple hundred dollars. I was wrong to b... See more

Company details

  1. Grill Store
  2. Fireplace Store
  3. Outdoor Furniture Store

Information provided by various external sources

Since 1980 our experts have been making it easy to choose the best outdoor BBQ grill at the best price. We've got top brands to choose from. Save now


Contact info

1.6

Bad

TrustScore 1.5 out of 5

69 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Gas line for BBQ

Had a gas line run from the basement to the backyard for our new Weber Spirit II. Two gents were in and out in about an hour, and the installation seems flawless (not an expert). Also gave me tips on how to break-in and maintain the grill - would definitely give them future business!

12 December 2020
Unprompted review
Rated 5 out of 5 stars

Easy Transaction

Review by Anonymous User I was worried about buying something so expensive from bbq galore since I had never heard of them. They had the best price around by a couple hundred dollars. I was wrong to be concerned, I had no issues with the purchase, shipping, or delivery. (Shipped all the way from CA to PA in about a week.) Delivered on an 18 wheel truck then brought down my driveway into my garage by a forklift. I would highly recommend buying the big joe 3 from bbq galore!

9 December 2020
Unprompted review
Rated 1 out of 5 stars

Lifetime warranty is BS

Spent $3k on a grill with lifetime warranty to put in my island. Called for the parts that are covered by said warrant. Am being told they don’t make those any more. I’m, so how does that work for a ‘lifetime’ warranty??? I asked what she could do, get this..... I can offer you 15% off (parts that should be free) but we don’t make them. So sorry Charlie. Don’t get me wrong, it’s a great grill until it falls apart and you need that lifetime warranty!

30 September 2020
Unprompted review
Rated 5 out of 5 stars

Rick at BBQ Galore

I spoke with Rick, at the Chandler Germanne store. He was very knowledgeable of all his stock. I asked about a specific bbq. He got it for me, delivered it and I didn’t even leave my couch. I am very impressed of how easy Rick made the whole process for me.
I have no doubt that next purchase will be as easy.
Thanks Rick

29 September 2020
Unprompted review
Rated 1 out of 5 stars

I allege using Bait Advertising…

I allege they are using Bait Advertising schemes. I was shopping to buy a specific Evo grill for a couple weeks and then they had a micro-add that started popping up on my computer saying they are extending the labor day specials until September 30th and the grill I want has the normal price of $3995 crossed out and flashing $3,325.50 in green (which was the best sale price a couple weeks prior). So I gathered the funds to buy it and clicked on the add which took me to the website and showed normal price, I entered the discount code as stated but showed now discount, I emailed them and in writing they said the $3,325.50 price is an old price from 2017 which seems like a lie to me being it was the sale price from two weeks ago, so now I allege they are lying to me too. They refuse to honor the price that I requested them to do, and now my second best pricing of $3,595 from other vendor has expired so now I'm really pissed. They have an extremely aggressive marketing and advertising campaign and they should be held accountable for what I believe is intentional to get you into their website store. (I have screen shots and videos of their adds that they won't honor)

22 September 2020
Unprompted review
Rated 1 out of 5 stars

Do not deal with BBQ Galore.

I purchased an expensive lounge suite and table based on the stores recommendation and the advertised fact it was UV resistant. It wasn't. Just outside the warranty period the whole lot has split apart....and it isn't even in direct sunlight. Its under a verandah. The store didn't want to know. Got my money it seems. I just wanted to explore the opportunity to get repairs etc....no, I am on my own.

13 March 2020
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff, very knowledgeable and friendly, thanks Justin for all of your help and information

5 March 2020
Unprompted review
Rated 1 out of 5 stars

I requested and paid for second day…

I requested and paid for second day shipping. It was sent standard ground shipping.

21 February 2020
Unprompted review
Barbeques Galore logo

Reply from Barbeques Galore

Hello Edmond,

We are sorry to hear about the shipping delay. Can you give me your order number so I can investigate this issue further and see if I can process you a refund for the second day shipping? Send me an email andres.aguero@bbqgalore.com

Rated 5 out of 5 stars

gift certificate

I bought a gift certificate and the recipient was happy to choose his own. Easy for me and easy for him!

21 February 2020
Unprompted review
Rated 4 out of 5 stars

shipping damage

Smoker is great there was a few issues upon receiving the smoker the fan shroud was bent and fan did not work but customer service shipped one right out and everything works great

20 February 2020
Unprompted review

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