Had a couple questions on my order and they were answered quickly and professionally. Just took delivery of my new grill and you can tell there was pride in how it was placed and held on the skid. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service , polite person that took my order. (Marylyn), who. Sent me a thank card. Product came well protected to prevent damage. Veteran owned company. I highly recommend them for all... See more
Reliable. Fast. Responsive. I was previously ordering from a competitor. On both occasions I had waited months for my shipment. Recently I discovered your store and both times I have ordered my servic... See more
I have been trying to buy Napoleon Rogue 425 alternative top grill for over a year. 3 attempts with 3 different online sellers resulted in them taking my money only to send me an email days later s... See more
Napoleon Prestige PRO/Prestige 500 Cover
(43)
Whiteford's Cayenne Pepper Sauce - 10 oz.
(40)
Napoleon PHANTOM Prestige 500 RSIB Gas Grill, Infrared Side and Rear Burner (New 2023 Model)
(32)
Three Little Pigs Kansas City Touch of Cherry BBQ Rub - 5lb.
(28)
Three Little Pigs Championship Rub - 5lb.
(20)
Napoleon Prestige PRO/Prestige 665 Cover
(18)
Napoleon Rotisserie Grill Basket
(18)
Whiteford's Sweet & Spicy BBQ Sauce - 19 oz.
(16)
Napoleon PHANTOM Prestige 500 RSIB Gas Grill, Infrared Side and Rear Burner (2023 Model) - Propane
(13)
Napoleon Drip Pan Liner for PRO/Prestige 500 models 3 Pack
(11)
Company details
Written by the company
The BBQ Authority is the premier source for all your BBQ needs. We search the country for the absolute best in the BBQ world to make your BBQ experience the very best with a broad selection of high-quality items.
Contact info
2141 Internationale Pkwy, 60517, Woodridge, United States
- 866-238-9228
- customer-service@bbq-authority.com
- bbq-authority.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BBQ Authority always has great products…
BBQ Authority always has great products at great prices and are always delivered promptly.
22 April 2026
Fantastic customer support to answer…
Fantastic customer support to answer questions, great communication, and fast/reliable delivery. Would absolutely recommend.
22 April 2026
Great company
Great company, and love supporting veteran owners. Ordering of my new grill was seamless and very fast delivery. Would highly recommend.
21 April 2026
Great price and fast delivery!
21 April 2026
Product accurately described on…
Product accurately described on website.
Product in stock
Promptly shipped
21 April 2026
Napoleon Grill
I recently purchased a Napoleon Prestige 500 RSIB from BBQ Authority and couldn't be happier with the entire experience. From the moment I placed my order, the process was seamless — the website made it easy to find exactly what I was looking for, and the pricing was competitive.
What really stood out was the delivery speed. The grill arrived faster than expected and was packaged securely with zero damage. It was clear that BBQ Authority takes pride in getting orders out quickly and safely.
The customer service team was knowledgeable, responsive, and genuinely helpful — never felt like I was just another transaction. If you're looking for a company that backs up their products with real service, look no further. BBQ Authority has earned a loyal customer. Highly recommend!
21 April 2026
Great purchase
Great purchase! It arrived quickly and was exactly the same as the one I already had. Very satisfied!
29 March 2026
Great price
Great price, free shipping, mystery gift and they support military families! I look forward to my next purchase.
15 April 2026
The people at BBQ Authority make it Great!
The people at BBQ Authority make it a standout business. It's owned and operated by a family who work hard to ensure you get the product that is right for you. They sell the best brands and provide fair pricing. We are on our second large outdoor BBQ project with them.
16 April 2026
Placed my order with ease on the web…
Placed my order with ease on the web page. Order came in quickly. Item was packed packed well.
16 April 2026
The entire transaction from beginning…
The entire transaction from beginning to end was perfect. Excellent communication, shipping status/updates, and quick delivery. Also the best price I could find on my item. I’ll definitely be buying from you guys again. Thanks so much!!
15 April 2026
Did what they said they would do and…
Did what they said they would do and delivery worked out well. nice little gift was a nice touch!
Waiting for a backordered item and send a note through their website/account and no response in 4 days?
3 April 2026
Great grill Rack
Grill rack came from the OEM as described and very well priced. The item was well packaged and shipped quickly.
13 April 2026
Exactly what I ordered
Exactly what I ordered, quickly, at a fair price.
Long Version: I ordered replacement parts for a grill I just bought as a "just in case" kind of thing. They made it easy to find on the site, and order. My only concern is that I hope they keep this part in stock for a while.
12 April 2026
Fast shipping and quality product
Fast shipping and quality product. Great communication. All is appreciated.
9 April 2026
Smooth Process
Ordering was easy. Product was delivered on the estimated date. Packaging was high quality so product was in great condition.
17 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.