While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My fiancée was absolutely in awe when she received her ring. It was stunning! The rose gold and the pink morganite combination was breathtaking. Thank you for making this moment one to remember foreve... See more

Rated 5 out of 5 stars

Just received the rings on time. Perfect fit. Perfect craftsmanship. Very high-quality pieces of jewelry. Would definitely order again. I was especially impressed by the Moissanite stone which has eve... See more

Rated 5 out of 5 stars

Overall a good experience. We received the ring set we wanted at a good price. Communication with BBBGem was good through the ordering processes. The biggest concern we had ordering for the first t... See more

Rated 5 out of 5 stars

Excellent experience and wonderful perfectly sized 14k rose gold morganite ring. I purchased this ring for my wife as an upgrade from her previous ring and she loves it. I was even able to set up a pa... See more

Company details

  1. Jewelry Store

Information provided by various external sources

Handmade Custom jewelry,Morganite,Moissanite, Aquamarine,Amethyst,Emerald,Sapphire,Topaz,Citrine,Tourmaline,Garnet,Ruby,Peridot,Tanzanite,Tsavorite.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Precious Purchase

My fiancée was absolutely in awe when she received her ring. It was stunning! The rose gold and the pink morganite combination was breathtaking. Thank you for making this moment one to remember forever. I highly recommend anyone to purchase a ring from this company. Very timely and true to the description. Thank you!

21 May 2025
Rated 5 out of 5 stars

Like so many reviews on this site

Like so many reviews on this site, I can concur that Bbbgem provided amazing customer service, communicating and customizing with patience for a couple weeks before we finalized a customized design. It arrived a day earlier than expected. It is utterly beautiful, beyond anything I could have imagined. It makes the wedding band for my morganite engagement ring, crowning it perfectly.

6 May 2025
Rated 5 out of 5 stars

My ring is absolutely gorgeous

My ring is absolutely gorgeous. It was exactly what I asked for! They were quick to respond and was able to make my custom ring no problem. My engagement ring and wedding band are both from bbbgem and I absolutely love both!

25 April 2025
Rated 5 out of 5 stars

I’m absolutely in love with my wedding…

I’m absolutely in love with my wedding band! I have a moissanite engagement ring and have been looking for a matching band in this exact style. All of my local jewelers were charging high rates so when I stumbled upon the stone for such a fair rate, I was excited! I was nervous buying my forever ring online but this company walked me through everything and I felt confident in their abilities. They communicated throughout the process and even sent what the final product would look like lined up with my engagement ring. I couldn’t be happier with how my band turned out!

18 April 2025
Rated 5 out of 5 stars

Beautifully made gold ring with nice…

Beautifully made gold ring with nice raised flower details. Beautifully polished and shiny. Very nice quality. Goes very nicely with my engagement ring. Nicely sized ring delivered in a nice jewelry box. I ordered this ring a little larger than my current wedding band so that I could wear it in summer when my fingers swell. But I love it so much I hope that I’ll be able to wear it year round as my wedding band. I would definitely by from this company again.

18 April 2025
Rated 4 out of 5 stars

This is a legitimate company

This is a legitimate company. We ordered a handmade ring that took 3 weeks to arrive (as disclosed on the website), so we were of course nervous the whole time. It came today, though, and it's perfect. 5 stars for the product, but the lack of updates was frustrating. Would definitely order other jewelry, though.

19 December 2023
Unprompted review
Rated 1 out of 5 stars

This is a con artist

This is a con artist. After only 40 days of normal wear on an engagement ring, the gem fell out. This Emi person would not help with fixing the ring. She told me to take it to a local jeweler and have them fix it for me. After a month of back and forth she "said" she would refund the money once I sent the ring back. I have sent it back, with a signature so I know she has it, and has yet to refund me $739. I ABSOLUTELY WARN ALL BUYERS OF THIS CON ARTIST. DO NO BUY.

14 September 2023
Unprompted review
Rated 1 out of 5 stars

I bought the ring on October 10

I bought a ring on October 10th and paid for the fast shipping. Today November 20th no ring has been delivered to me so far, this website is a scam don't let them trick you like me...

9 October 2023
Bbbgem logo

Reply from Bbbgem

Hello,
Actually once you placed your order on 10/10, I have started to make the ring for you at the first time. But when your ring was finished and shipped, I am really sorry the ring was lost by the shipping company, I have also provided the tracking number to you too.
when I knew the ring was lost, I apologized to you at the first time and I promise I will make a new ring for you for Free. And you also said you will update this 1 star feedback when you get the new ring.
The new ring has been shipped and I have offered you the tracking number of the new ring too, it has been a long time so I think you have received it, did you get the new ring? If you get it, I sincerely wish you can update this feedback since it is not my fault that the ring got lost and I will never cheat to my customers.
Best regards

Rated 5 out of 5 stars

Wedding Band

I received my fiance’s wedding band today. It is absolutely beautiful! It looks even better than it does in the pictures on the website! The customer service is outstanding, they were patient with my concerns, and they did a fantastic job making this ring. I highly recommend this company.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

So helpful even with all my changes!

I wanted to customize the ring I bought which was no problem at all. Emi was helping me through the whole process. She changed them gems like I had asked but I just wasn’t feeling it. She helped me and changed them a second time and again, it just wasn’t looking the way I had in my head. We ended up going back to the original gems and in hindsight I should’ve just left it alone but Emi was so helpful through the whole and made all the changes I asked for. I just got the ring today and it looks perfect! I’m very happy with my purchase and all the work Emi put into making the ring perfect!

9 August 2023
Rated 5 out of 5 stars

Great communication, beautiful ring.

Great communication, beautiful ring! The ring is exactly as it looked online, and I am pleased with the purchase. I was looking for something unique for my wedding band, and I thought the yellow sapphire (my birthstone) was beautiful and very different. I haven't had a chance to really wear the ring yet, but I am very much looking forward to it.

20 August 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look