I’m really thankful for the great costumer service. The answers were fast and reliable, where the team went over the top to help me. It’s not just a snub where they are too lazy to really help, but th... See more
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See what reviewers are saying
Hi Bayu Team, Thank you so much for your kind support and for making an exception regarding the late return. I really appreciate your understanding and flexibility in this situation. I’v... See more
Company replied
I recently experienced a small issue where my tracking showed that my package was delivered, but I hadn’t received it yet. I contacted Bayu The Label and their team responded quickly and kindly, h... See more
Do not buy if you are unsure of sizing and want to return items from UK. I bought an XL which is apparently equivalent to fit a cup size E, which is false. Sizing is extremely small, now after paying... See more
Company details
Information provided by various external sources
Bayu The Label is especially designed for the free-spirited, confident and fearless woman, that’s not afraid to make a statement wherever she is.
Contact info
Netherlands
- bayuthelabel.com
4.0
Great
181 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
My package got lost by the postman, and the customer service helped finding a solution super fast! Will def buy again :)
22 July 2024
Unprompted review
Reply from Bayuthelabel
Dear ms. Shahar,
Thank you kindly for your amazing feedback, we sincerely appreciate it. Kind regards, Team Bayu
Best I’ve ever had !!!
Best I’ve ever had !!!!
Definitely purchase again
19 July 2024
Unprompted review
The best swimsuits
Amazing swimsuits!! Wear them all the time! The costumers service is fast, very communicative and easy to address, high quality fabric and so many beautiful designs.
I’m very satisfied with all of me purchases.
Highly recommended
19 July 2024
Unprompted review
Reply from Bayuthelabel
Dear Dani,
Thank you for your amazing feedback, we sincerely appreciate it! Kind regards, Team Bayu
Very satisfied
I finally found a good bikini fit, and quality is amazing!! So happy!! Thank you ❤️
12 July 2024
Unprompted review
Reply from Bayuthelabel
Dear ms. Johanna,
Thank you for the great feedback, we really appreciate it.
Kind regards, Team Bayu
Sizing is wrong, retour een ramp
Sizing is wrong. Valt veels te klein. Medium kwaliteit. En die retour kosten: doe even normaaaaal
5 July 2024
Unprompted review
Reply from Bayuthelabel
Beste Meike,
Dank voor je feedback en wat jammer om te lezen over uw slechte ervaring. Wij hanteren de standaard EU maten.
We hantere de retourkoste alleen als je minder dan €70 van je order behoudt na retouren. Hierdoor kunnen wij gratis verzending aanbieden en kunnen wij de prijzen van onze producten scherper maken.
Kunt u aub een email sturen naar customerservice@bayuthelabel.com? Wij helpen u graag verder om de perfect fit te kiezen. Soms valt een andere stijl net wat beter. We hopen u binnenkort naar volledige tevredenheid te kunnen helpen! Mvg, Team Bayu
Returned my order almost two months ago…
Returned my order almost two months ago and still haven’t been refunded. I’ve sent them countless emails and messages, in which they ignore me or take several weeks to reply (after I follow up multiple times). I’m sick and tired of chasing them, I should not have to, and after seeing everyone else’s reviews below it really scared me. I would not recommend this company to anyone their customer service honestly sucks. I have worked in the head office for several companies and we had to respond to customers within the same day so it baffles me how much this company doesn’t care about their reputation or customers.
1 May 2024
Unprompted review
Reply from Bayuthelabel
Dear Bron,
Thank you for your feedback and we are very sorry to hear about this. We are also really surprised to hear this because we actually process 100% of all returns within 2 days after arrival at our warehouse. And we always reply within 2 days tops to any incoming emails at customerservice@bayuthelabel.com. Please send us an email there with explanation of what happened and you will see we will reply there within 2 business days and we will try to solve this asap. You will see we will take our responsibility where its due and try to solve this to your outmost satisfaction.
Kind regards,
Team Bayu
Awful
Awful. Please don’t buy! They don’t refund and or reply to any messages! All in all I’m now £90 down!
12 June 2024
Unprompted review
Reply from Bayuthelabel
Dear Megan Jest,
Thank you for your feedback and we are sorry to hear you apparantly had a bad experience. We actually always reply to emails at customerservice@bayuthelabel.com. Please send us an email there with explanation of what happened and we will try to solve this with you asap. Kind regards, Team Bayu
I was a loyal customer but they do not…
I was a loyal customer but they do not appreciate this. My order got lost in the mail and they made me pay for it. They offered me store credit for 50% of the order which means I can only order half a bikini with the chance again of not getting it delivered again. These other reviews shocked me as well. Pls save your money because these expensive bikini's are not worth it.They do not have google reviews and know I know why.
8 May 2024
Unprompted review
Reply from Bayuthelabel
Dear Sel,
Thank you for your feedback and our apologies for any inconvenience we might have caused. Please send an email to customerservice@bayuthelabel.com with your name and ordernumber and we will try to solve this issue to your outmost satisfaction. Apologies again, we usually treat loyal customers very well so we dont know what went wrong here.
Kind regards,
Team Bayu
Terrible company
Terrible company - had to pay £60 import fees & if you need to return they make you as the customer ALSO pay the import fees to send back to them!! They also don’t cover any postage. You have to print out multiple of the same forms and fill them in multiple times - Really really slow at coming back to you also. Its as though they make it as difficult as possible to return items so that you don’t.
22 February 2024
Unprompted review
Reply from Bayuthelabel
Dear Jess,
Thank you for your feedback and we are sorry to hear about your bad experience. We send all our parcels to the UK on DDP so we pay the import cost, so it seems something might have gone wrong here. Please email us to customerservice@bayuthelabel.com and we will do our best to solve this to your outmost satisfaction. Again, our apologies for this issue. Kind regards, Team Bayu
Order cancelled by Bayu
2 weeks ago I placed an order after I received a restock alert (placed the order within 5 minutes).
Then a week (!) later I receive the message that I have canceled my order without any reason. I contacted customer service and they indicated that they had canceled the order due to too many sales. mistakes are of course possible, but bayu could have communicated this themselves... as a solution they indicate twice that the bikini has been restocked (which is not correct) and that I can place a pre-order (which is also not correct). Very poor customer service!
15 November 2023
Unprompted review
Reply from Bayuthelabel
Dear Jara,
Thank you for your feedback and our apologies that you experienced this. The restock email is automatic so it is correct, however, we see that customer order these items sometimes within seconds after its restocked so then it is sold out again.
That we canceled your order is indeed unacceptable! Please send and email to customerservice@bayuthelabel.com and we will do our best to solve this to your outmost satisfaction.
We look forward to your email.
Kind regards,
Team Bayu
Incredible customer service
The bikini I bought didn’t actually end up suiting me but their customer service was amazing! I had a a few problems (my fault) with posting and they were so so helpful and my refund was so quick! Would definitely buy from them again
13 August 2022
Unprompted review
Amazing customer service/ bikinis
I don't normally leave reviews but I was so impressed with the customer service/bikinis at Bayu the Label I decided to leave one. I highly reccomend shopping with Bayu. Their Bikinis are a dream and if you have any issues with your order the team are so helpful. It was so refreshing to deal with a brand that cares about their customer.
20 July 2022
Unprompted review
Great communication
Communication is really easy and they answer emails within a few minutes. I ordered the wrong size and they changed it for the right size in a few minutes. Would recommend them!
10 June 2022
Unprompted review
Super service thank you for everything
26 August 2021
Unprompted review
Great comunication with customer…
Great comunication with customer service. Amazing product. Super fast shipping!
4 July 2021
Unprompted review
Great quality
Great quality, the package arrived faster then I expected, and I receive compliments for my bikini every where I go.
1 June 2021
Unprompted review
Great costumer service
Great costumer service, very good quality and fast delivery. Definitely order again!!
23 January 2021
Unprompted review
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