No Birds Reviews 

60,309
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 6,441 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional team, noting that staff members are extremely helpful, polite, and always ready to answer questions. People consistently highlight the affordable pricing, immaculate vehicles, and seamless, fast pick-up and drop-off experiences throughout their entire trips. Some reviewers were not happy with the customer service, mentioning uncomfortable encounters with unhelpful or disappointing staff members during pickup. A few consumers additionally noted minor vehicle mechanical troubles, unexpected extra charges, or confusing billing complications upon completing their rental agreement. Other people experienced occasional inconveniences regarding vehicle readiness or specific interior accessories.

What people talk about most

Service

Consumers find service to be positive, highlighting efficient pick-up and drop-off processes that take only... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as courteous, friendly, and... See more

Price

Customers consistently note positive experiences with price, highlighting very competitive rates, affordable... See more

Product

Reviewers mention positive feedback about product, highlighting that vehicles are generally immaculate,... See more

Quality

Clients share positive opinions on quality, consistently highlighting that vehicles are immaculate, clean,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always pleasant staff. One issue not related to No Birds - disappointing that the Sydney Airport has moved the shuttle bus station so far away from the terminals. Wondering if feedback can be given.... See more

Rated 5 out of 5 stars

Yes the price is important, and yours was fair. We hired a Mitsubishi Outlander for the family to enjoy an excursion around parts of NSW, and it was also important that the mileage was unlimited alt... See more

Rated 5 out of 5 stars

From booking the car, pick up and drop off car , the process was easy and efficient. The staff receiving telephone calls and reception were helpful in particular staff at reception that assisted me wh... See more

Company replied

Rated 5 out of 5 stars

Great and straightforward service. One small but impactful suggestion. It will be great if you have a whatsapp number for us to call for shuttle bus. Many international guests have affordable roaming... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Weekly rental rates from $41 a day! Long term rental rate from $39 a day. Expect no hidden fees and no unpleasant surprises with No Birds. Save real money with car hire in Sydney and Perth. A fleet of over 3,000 new Toyota, Mitsubishi, Hyundai, Kia & Suzuki. For Bookings Visit: www.nobirds.com.au


Contact info

4.8

Excellent

TrustScore 5 out of 5

60K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(60,309)

5,837 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seamless experience

Everything was seamless and the car was great.

22 June 2026
No Birds logo

Reply from No Birds

Dear Ibra,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Easy pick up

Easy pick up, got what I paid for

22 June 2026
No Birds logo

Reply from No Birds

Dear Catty,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Easy booking

Easy booking, excellent clean cars. Great People

22 June 2026
No Birds logo

Reply from No Birds

Dear Richard,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Transaction was smooth and fast

Transaction was smooth and fast. Cars are quite new and clean. Notice of tolls received very fast. Returning car also very fast with a separate department handling it. Pricing also very attractive.

17 June 2026
No Birds logo

Reply from No Birds

Dear Bobby,

Thank you for your positive feedback. We look forward to welcoming you back in the future.

Regards,
Nobirds

Rated 5 out of 5 stars

Easy rider

Easy to hire, drive and return. Had a great experience with this rental.

16 June 2026
Rated 5 out of 5 stars

Nice new clean car

Nice new clean car. Easy to book airport shuttle service from the airport and on the return after dropping off car. Recommend No Birds as prices are very competitive against other car rental businesses. Heaps cheaper.

22 June 2026
Rated 5 out of 5 stars

Martin

Martin, who attends and serves on the collection of the rental car was the best exemplary , helpful, cool, polite assistant. He explains precisely and clearly and guided me on the regulations of the rental car regulation
My best regards to Martin.

From Mohd HARHARAH.

20 June 2026
Rated 1 out of 5 stars

The response from the administration…

The response from the administration staff was quite disappointing. I was overcharged, and although I emailed Customer Service twice to report the issue, I have not received any response at all.

21 June 2026
No Birds logo

Reply from No Birds

Dear Freddy,

Thank you for renting with us and for contacting us regarding your concerns.
We have received your inquiry regarding the rental charges. This matter is currently under review with our third-party management to clarify the details of the transaction. We will provide an update as soon as this process is complete.
In the meantime, please contact our office directly if you require further information.

Regards
Nobirds

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