Bayshore Home Care Reviews 16

Most of the PSW's are great but some don't stay for the full shift and do as little as possible. The company cancels appointments due to lack of staffing. They also send male PSW's for older female patients.

If they would stop sending different PSWs and stick to one or two. Can be a very frustrating experience. For all concerned.

This company in Halifax is absolutely terrible. Their HR department does almost nothing to help employees. If you become one of their employees, you will receive no support whatsoever. Moreover, they often deliberately hire large numbers of immigrants as temporary workers, without paying any benefits and being able to fire them at any time.

My dad agreed to get my mom a needle injection and blood work done at home by having a nurse from Bayshore come to visit their home. It was the most painful experience.

Tuesday 17:33 - I call Lily at Bayshore Health Care. My mom needed an appointment for an injection related to osteoporosis. I suggested a 10 am appointment on Wednesday at my parents place. Nurses don't set up appointments. They have their own schedules and call before they come over.

I let Lily know that I would be at work on Wednesday. The main point of contact would be my parents. The bloodwork appointment would happen later on this week.

Tuesday 20:43 - Bayshore calls my dad. I am at their place. I then hear my phone ring. The woman didn't get her answers from my dad and asked me them instead, including whether my parents had a buzzcode to get in and a security camera. I let her know that the latter question was odd. She couldn't tell me what the purpose of it was.

We haven't had any of your services. Yet, I had to answer a bunch of questions that seemed bizarre. If they had cameras, you'd know by the sticker on the door saying that they did. Buzzcode? It's not an apartment building.

Wednesday 10:41 - Terryann, the nurse, calls me at work. I asked if she was with my parents. No. She called them. She didn't bother leaving a voice message. I said that I would do the same thing, but leave a voice message to warn them that she was 5 to 7 minutes away. I also let her know that I was in Mississauga. She needed to call them.

Wednesday 10:55 - She called back. She wasn't with my parents. She was parked a block away. She said that her manager said that the injection shot and blood work need to happen in one appointment. I was livid. I didn't even bother moving myself to a room. My colleagues heard what I said at the office.

I let her know that there are two appointments. She needed to contact my parents. Stop wasting time. I am 50 km away. She then asked me whether they had needles and tubes for the blood work. Incompetent! Ask them.

Wednesday 11:12 am - Camille, a manager at Bayshore, called me, asking for more information about blood work. Why? My parents and I are not medical folks. Call my mom's doctor. She also said good afternoon when it was clearly still morning.

Wednesday 11:32 am - Terryann calls. I need a break from incompetence. I go for lunch. She doesn't leave a voice message. I learned later that she did administer the shot to my mom's right arm. So confusing.

Wednesday 16:52 - I get a call from Mina, a nursing manager dealing with experiences. Well, mine has been poor with Bayshore. She doesn't indicate that she is backing up for Camille, who took the afternoon off. She is calling about nursing care for "I believe is for your mother." I believe? How about try faking that you care. It IS for my mom.

I left messages for both Camille and Mina. I felt this exercise was futile.

Wednesday 18:23 - I called the Bayshore main line and spoke to a man about getting the bloodwork set up for my mom. The man was nice. However, when he said that it's best to contact Karen, our case manager, and repeated himself, it was annoying. I had to spell out that I learned about this case manager's name through you. To contact her, I'd need a phone number or extension. I had to be that specific for him to spit out her extension.

Wednesday 18:57 - I leave a nearly seven-minute message to Karen on my experience dealing with way too many Bayshore folks.

Wednesday 19:14 - A nurse from LifeLabs called and advised that she'd be at my parents' place today between 9:30 am and 11:00 am. Perfect! I'd be at their place.

Today 9:11 am - I had a call with Karen. She was great and apologized for the pain and the miserable day that I went through.

She provided a lot of context, as did I:
- Although I am the primary contact for Bayshore to call for my mom, the note about flipping it on Wednesday because I am at work and my parents were at home was not in my mom's file.
- Terryann was confused. She was doing blood work. Karen advised that she should have checked with Ontario atHome on whether she was doing both the injection and blood work. She would have known it was the injection only.

Today 10:30 am - The nurse from LifeLabs came over with her blood work kit. She drew three tubes of blood from my mom.

I had talked to Lily from Bayshore on Tuesday and asked whether the requisition had specified a urine sample. She said no. My dad handed over my mom's urine sample to the nurse. There has been a lot of miscommunication, including this detail.

Our ordeal with Bayshore is now over. I do not recommend dealing with Bayshore. I'd rather eat glue than deal with incompetence and a ton of grief.

They would not stop calling my dying mother in hospice. I must have talked to 5 separate people, pleading with them to stop calling my mother's phone and to call mine instead. They even said they took my mothers number off the file and put mine on. The next day they called my confused mother.
Some of my mothers final words, in her state of confusion and delirium, were: "Bayshore keeps harassing us."
I seriously can't believe it. My mom couldn't help them get their package anyways. Why? No one can tell me why i talked to multiple people to change the number, why did they keep calling my mother? Why make the final weeks of her life about Bayshore? She feared Bayshore's calls - as did I. Horrible company.

This Company cares NOTHING for it's clients. My 86 year old mother had an absolute NIGHTMARE with these employees. They never showed up on time, made their own hours, they claimed that they did the work and got paid for it when they were a NO show. One of the gilrs claimed she couldn't bathe my mother properly due to her NAILS! Avoid this service at all cost if you care for your Family!

verage 10-15 minutes. money grab from from government by company.

Services are top notch and excellent Communication - Bayshore truly cares

The people scheduled everyday simply do not show up. No email, no phone calls…they just don’t show. They are absolutely unreliable and when you need home care the least you should be able to rely on is that they show up. If there was a zero stars I would have chosen it.

first l have 2 differents psw and both they have the same problem,they are lazy,they do not like to work if they are rude,l'm a human being not a horse they should people with dignity,care and compassion that l did not see in this people,l do not know why this people are hired,they like make big bucks and no work,lwill never recommend this service, NEVER.

Poor management. Poor hiring resources dept. The manager I worked for micromanaged and refused to let staff gain advancement or be trained for more responsibilities. Very shallow way of thinking. No way of advancing your career even if you wanted to. Felt very stagnant in my role and felt I was treated like a child rather than an adult with experience. I also was interviewed for a role and did really well and out of nowhere just poof they contacted that manager and based my qualifications on hearsay.

Respectfully when a company calls the night before to confirm the time they will be arriving....I would expect them to be on time. Quite the opposite! Girl was HALF HOUR late. How do Caregivers plan their next client ... when they depend on accurate Community Care workers to show WHEN THEY SAY THEY ARE COMING????? Also, rarely do you get the TIME you NEED OR SIGNED UP FOR ....they often send girls 2 HOURS before or after the Time you need them and the time you signed up for. Company is not reliable, nor do they respect YOUR time and needs.

Bayshore personnel were sent to my home to provide post-chemo hydration. I was lucky that one nurse was good at her job and willing to provide me with information on visit times, etc. Admin staff do not reach out to monitor service levels but will provide a main number for automated service that includes a cheerful disconnection after 15 minutes of holding. “No-shows” appear to be the norm, which is unacceptable in healthcare. My first time accessing these services (government funded) and I’m shocked. This appears to be the seedy underbelly of Ontario’s corrupt contracting and funding cuts.

As a medical professional I found their incompetence to be outright embarrassing (Sudbury and furious that they are making a profit off of tax dollars. 3 "nurses" tried 15 times and couldn't get an IV; As a critical practitioner I know my veins are fine. They were using a 25G (usually only used on neonates) and 3 of them couldn't find a vein after 15 tries! And were rude! No sterile technique , So if your in Sudbury, ON protect yourself and family and don't go there!

Never like to give bad reviews but this company is unreliable and the management never responds.