Booked online as phone number was busy.simple to follow instructions and easy to use. Engineer text to tell us what time slot we had and rang to say we were next and he was on his way, took him 10-15... See more
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Review summary
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Our boiler had a small leak and it tripped the main house electric circuit. The boiler electrics were water damaged. Baxi were quick to respond and their engineer Paul was polite and from the start ha... See more
Company replied
What an amazing company to deal with. The level of response and customer service is wonderful. The initial telephone response was exemplary, appointment provided for the next day, engineer let us know... See more
Company replied
On Friday I had no hot water I called Baxi who offered a engineer's visit the next day Excellent!! But I had a hospital visit in Edinburgh so not suitable so was offered Monday.. The engineer ar... See more
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Company details
Written by the company
Baxi is proud to have been manufacturing in the UK for over 150 years. Our high efficiency boilers are straightforward to install, maintain and service and easy to use. Our boilers are supported by award winning Baxi Customer Support and Baxi Genuine Parts, and have industry leading warranties that make Baxi the brand you can trust. If you would like to leave a review for Baxi Italy, please visit https://uk.trustpilot.com/review/www.baxi.it
Written by the company
Contact info
Brooks House, Coventry Road, CV34 4LL, Warwick, United Kingdom
- Customer Relations: 0330 678 0165
- info@baxi.co.uk
- baxi.co.uk
4.6
Excellent
79K reviews
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Baxi Engineers are good …
Engineer came to check my old Potterton boiler which was miss firing he knew his stuff and spotted the sump was corroded and leaking so he had to shut the boiler off for safety reasons. He ordered new parts and came back 4 days later and fixed it. So we were without central heating for 4 days (not his fault)
Engineers are good however much too long to wait to fix. So If they can improve the wait time i would mark them higher.
19 October 2026
Unprompted review
Reply from Baxi UK
We appreciate you taking the time to share your feedback and rating our service. We are glad to hear that our engineer demonstrated great expertise in identifying the safety hazard with your heating system.
However, we completely understand that spending four days without heating was a very uncomfortable experience. Thank you for helping us improve.
With regards,
Baxi Customer Service Team
Absolutely excellent service
From the initial phone call to the engineers visit, this organisation has been an absolute breeze to deal with. Nick our engineer was a knight in shining armour, he arrived on time, fixed our problem quickly and effectively with no issues at all. I can’t thank or recommend Baxi enough. Brilliant.
23 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that you had such a seamless experience from your very first phone call to the completion of the work. It is wonderful to know that our engineer arrived on time and resolved your issue so quickly and effectively. Thank you so much for your kind words and for highly recommending our services.
With regards,
Baxi Customer Service Team
Great service the Engineer was very…
Great service the Engineer was very thorough he found another problem when checking the boiler beside the one he came to fix which was put right as well.
Always a good service from Baxi I would highly recommend.
23 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that our engineer provided such thorough service by identifying and resolving the additional issue during the visit. Thank you for your kind words and for highly recommending our services.
With regards,
Baxi Customer Service Team
Polite, friendly and efficient support from the Baxi team.
I reported a fault with my boiler - a very loud humming throb whenever it was heating the water (eg after using the shower). The appointment was easy to organise online - it only took a few minutes - and the engineer arrived on time and was prepared. I explained the fault and he immediately knew what needed doing. The repair was completed in a short space of time and the fault has now gone away. The engineer was polite, friendly and efficient. Very happy with the support I received.
22 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that booking your appointment online was so quick and easy, and that our engineer arrived promptly and fully prepared. It is wonderful to know that the issue with your noisy boiler was diagnosed immediately and resolved so quickly. We truly appreciate your kind words about our engineer's polite, friendly, and efficient service, and we are glad we could restore peace and quiet to your home.
With regards,
Baxi Customer Service Team
I was very pleased with the service
I was very pleased with the service. I received a text message confirmation of the appointment, the night before. On the day, I was given a time slot and then informed when the engineer was on the way and what his name was. The engineer was very pleasant and very efficient. All in all, an impressive service.
21 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that you were so pleased with our communication leading up to your appointment. It is wonderful to know that the updates kept you well informed and that our engineer provided such a pleasant, efficient, and impressive service. Thank you for taking the time to share your positive experience.
With regards,
Baxi Customer Service Team
Engineer Visit
Engineer- came out to change the heat exchanger. After he left- error code E 01.12- came on. Unable to get him back until 4 days time from Baxi.
Routine service change - has left us without heat and water.
23 October 2026
Unprompted review
Reply from Baxi UK
Thank you for your 5-star review! We are delighted to hear that you had a positive experience. We appreciate your wonderful feedback.
Kind regards,
Baxi Customer Service Team
Great service
We had a problem with the boiler, the water didn't go off and the temperature was going high. On phoning Baxi in the morning they said an engineer would be out the following day, we got in the afternoon from the engineer, be there in 20 minutes. He found the turbine was sticking and fixed the issue, all done in a few hours from phoning.
20 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear how quickly your heating issue was resolved. It is wonderful that our team could arrange for an engineer to visit and fix the sticking component on the very same day you called. Thank you for sharing your positive experience with our prompt and efficient service.
With regards,
Baxi Customer Service Team
We had our annual service .
We had our annual service .
The Engineers were fantasic !
They arrived within the time slot.
They were Clean,respectful and thorough .
Great job !
23 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that our engineers arrived on time and carried out your annual service so cleanly, respectfully, and thoroughly. Thank you for sharing your wonderful feedback with us!
With regards,
Baxi Customer Service Team
Overall very satisfied
Booking was easy, professional and courteous engineer came on time having rung ahead, serviced the boiler quickly and efficiently. Offered tips on the most efficient settings for heating, lent me a key to bleed radiators. Overall very satisfied.
22 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that you had such a smooth booking experience and that our engineer arrived promptly after calling ahead. It is wonderful to know they provided efficient service and even shared helpful energy-saving tips. Thank you for sharing your positive feedback with us!
With regards,
Baxi Customer Service Team
Boiler fixed
On the engineer’s first visit he was unable to fix the boiler as he didn't have the part and would need to return another day which was arranged for three days time. But unfortunately the part hadn’t arrived but the engineer did call me early on the day to inform me of this. The office then called a short while later and a new date was confirmed. On the day the engineer Ben called to say he was on his way. We were his first job. He managed to fix the boiler in half the time quoted. Ben was very professional & respectful of our home. And he didn’t mind our two dogs being around either. And we now have hot water & heating! Thank you Ben & Baxi.
21 October 2026
Unprompted review
Reply from Baxi UK
We appreciate you taking the time to share your experience with us. We are glad to hear that your heating and hot water are now fully restored, and we are happy to hear that our engineer was friendly and respectful of your home.
We also appreciate your patience regarding the initial delay with the required component. While we always aim to resolve issues on the first visit, we are pleased that our team kept you informed with clear communication throughout the process and completed the final repair efficiently. Thank you for your valuable feedback, as it helps us continue to improve our service.
With regards,
Baxi Customer Service Team
Engineers seem to give unprofessional advice
My megaflo was working ok, an engineer visited to service it and advised to switch off the pump, the hot water stopped. I then reset the cylinder and then the hot water came back but boost function still didn’t not seem to be working. I made appointment with another one, he set up the heating schedule and said it would work but the hot water stopped working again. I honestly don’t know if the engineers know what they are doing.
22 October 2026
Unprompted review
I had that particular engineer. (570)
I had that particular engineer (570) a couple of times on each occasion he was punctual called in advanced to say he was on his way very respectful and professional
He explained what procedures he was appointed to rectify at my property regarding my new boiler did his job well stayed to do his paperwork ensuring my boiler was in satisfactory working condition.
Over all I was very pleased he was sent again and he’s always most welcomed
Thank you
June
26 July 2026
Reply from Baxi UK
We are absolutely thrilled to hear about your positive experience with our engineer. It is wonderful to know that they were punctual, polite, and took the time to explain everything clearly while ensuring your heating system was working perfectly. Thank you so much for taking the time to share your lovely feedback, and we are delighted that you felt so well looked after.
With regards,
Baxi Customer Service Team
Baxi expertise
Baxi engineer (Mark) had unrivalled knowledge and was able to diagnose and repair a problem with our hot water cylinder. Subsequent service visit was on time and efficiently done.
25 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear about your positive experience. It is wonderful to know that our engineer demonstrated exceptional expertise in diagnosing and resolving the issue with your hot water cylinder, and that the subsequent maintenance visit was completed promptly and efficiently. Thank you for taking the time to share your feedback with us!
With regards,
Baxi Customer Service Team
Reply from Baxi UK
Thank you for your 5-star review! We are delighted to hear that you had a positive experience. We appreciate you taking the time to leave this lovely feedback.
Kind regards,
Baxi Customer Service Team
The engineer came as promised the day…
The engineer came as promised the day after my call. I received texts about his progress and he arrived on time. He did an excellent job and the boiler has worked perfectly since his visit.
22 October 2026
Unprompted review
Reply from Baxi UK
We're delighted to hear that our engineer arrived promptly the day after your call and kept you updated on his progress. We're also pleased that he did an excellent job and your boiler has been working perfectly since.
With regards,
Baxi Customer Service Team
Did not turn up on original date of…
Did not turn up on original date of service
Next day emailed to say that service was booked for a week later without my knowledge or consent
Day of new service I was given a 8:00 to 16:00 slot
Service did take place but I have no idea how it went.
15 October 2026
Unprompted review
I had to get a Baxi engineer out after…
I had to get a Baxi engineer out after I had a new boiler installed and the people who had installed it couldn't get it working properly.
The Baxi man spotted the problem straight away and got the heater going and explained exactly what the problem was. The guys how had installed the boiler had been back 3 times and had never spotted this simple problem. Basically the pipe under the sink was blocked by grease and just need hot water and a good dose of Mr Muscle gel sink and drain unblocker!! He was only in the house 10 minutes and I was very impressed by him.
19 October 2026
Unprompted review
Reply from Baxi UK
We are happy to hear that our engineer resolved the issue with your new heating system so quickly and efficiently. We appreciate you taking the time to share your positive experience with us. We always aim to provide clear explanations and prompt solutions to ensure your home is warm and comfortable.
Thank you very much for your kind feedback regarding our prompt service and the professionalism of our team member. We are glad you enjoyed your experience with us, and we are always here to help whenever you need our assistance in the future.
With regards,
Baxi Customer Service Team
Poor communication
Sorry to say the first engineer that came out was didn't seem overly interested in our problem we phoned the office next day to which they said they would get back but didn't. So phoned again the day after and got told an engineer would be out next day which he did turn up and was very pleased and told us he was sorry but the problem was a part was not part of our cover plan. So still with out hot water and heating, we could have sorted it sooner if we didn't have to chase them up. Disappointed to say the least and will be cancelling our cover soon.
19 October 2026
Unprompted review
Reply from Baxi UK
We appreciate you taking the time to share your feedback with us. We are sorry that our initial communication and response times fell short of your expectations, leaving you without heating and hot water for longer than necessary. It is disappointing to hear that you had to repeatedly contact our office to get updates and that our first visit did not meet our usual standards of care.
We want to make sure our coverage limitations are explained clearly and early on so you can make alternative arrangements quickly. Thank you for helping us identify these areas where we need to improve our service.
With regards,
Baxi Customer Service Team
Maddison was efficient in her work and…
Maddison was efficient in her work and lovely and friendly
22 October 2026
Unprompted review
Reply from Baxi UK
We appreciate your 5-star rating! We are delighted to hear that our engineer was prompt and efficient in her work, as well as being warm and pleasant during her visit. Thank you for sharing your positive feedback.
With regards,
Baxi Customer Service Team
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