Booked online as phone number was busy.simple to follow instructions and easy to use. Engineer text to tell us what time slot we had and rang to say we were next and he was on his way, took him 10-15... See more
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Review summary
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Our boiler had a small leak and it tripped the main house electric circuit. The boiler electrics were water damaged. Baxi were quick to respond and their engineer Paul was polite and from the start ha... See more
Company replied
What an amazing company to deal with. The level of response and customer service is wonderful. The initial telephone response was exemplary, appointment provided for the next day, engineer let us know... See more
Company replied
On Friday I had no hot water I called Baxi who offered a engineer's visit the next day Excellent!! But I had a hospital visit in Edinburgh so not suitable so was offered Monday.. The engineer ar... See more
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Company details
Written by the company
Baxi is proud to have been manufacturing in the UK for over 150 years. Our high efficiency boilers are straightforward to install, maintain and service and easy to use. Our boilers are supported by award winning Baxi Customer Support and Baxi Genuine Parts, and have industry leading warranties that make Baxi the brand you can trust. If you would like to leave a review for Baxi Italy, please visit https://uk.trustpilot.com/review/www.baxi.it
Written by the company
Contact info
Brooks House, Coventry Road, CV34 4LL, Warwick, United Kingdom
- Customer Relations: 0330 678 0165
- info@baxi.co.uk
- baxi.co.uk
4.6
Excellent
79K reviews
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Excellent Service by Baxi Engineer!!
Excellent Service by Baxi Engineer!!! On arrival Engineer checked the heating system and was soon aware of what was causing the problem and after getting parts required from his van my Baxi Boiler was fully back to working again, Thank You Baxi!!! 👍
28 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that our engineer quickly identified the issue with your heating system and had the necessary parts on hand to get your boiler up and running again so promptly. Thank you for sharing your positive feedback with us!
With regards,
Baxi Customer Service Team
Arrived on time and fixed minor leak…
Arrived on time and fixed minor leak efficiently including renewing a part. Very polite and friendly. Local engineer with whom we had quite a bit in common
30 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that our local engineer arrived promptly and resolved the leak so efficiently. It is wonderful to know that you found them polite and friendly, and that you enjoyed a pleasant conversation together during the visit. Thank you for sharing your lovely feedback with us.
With regards,
Baxi Customer Service Team
The best service ever
The best service ever, the engineer was great replaced the parts I needed for my boiler and got it working properly, No quibble service provided,
Clean and tidy after himself
Would definitely recommend.
30 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that you received such outstanding service and that our engineer efficiently replaced the necessary parts to get your boiler working perfectly again. It is wonderful to know he was tidy and provided a hassle-free experience. Thank you so much for your kind recommendation.
With regards,
Baxi Customer Service Team
Arrived when they said they would.
Arrived when they said they would.
Engineer correctly and rapidly identified and fixed the problem.
30 October 2026
Unprompted review
Reply from Baxi UK
We're delighted to hear that our engineer arrived right on schedule and was able to quickly and accurately resolve the issue for you. Thank you for sharing your positive feedback and for the five-star rating!
With regards,
Baxi Customer Service Team
Great service
Great service. Given a time window which prevents you having to wait in all day. Engineers are friendly, well mannered and work neat and tidy. They offer great piece of mind.
29 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that our convenient arrival windows helped save your day from being spent waiting around. It is wonderful to know that our engineers made such a positive impression with their polite manner, tidy work, and the peace of mind they provided. Thank you for sharing your lovely feedback with us.
With regards,
Baxi Customer Service Team
My boiler was due its annual service.
My boiler was due its annual service.
Received an email prompt and booked the service through the Baxi website. The engineer called as promised and called again when on his way to my house. He arrived as agreed. He seemed to do a thourough job and was pleased to higlight the inside of the boiler and components. He explained that by lowering my settings I might save unnecessary expense. Very pleased.
30 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear about your positive experience with your recent annual service. It is wonderful to know that the booking process was smooth and that you received excellent communication regarding the arrival time. We are pleased that the technician was able to provide a thorough inspection and offer helpful, cost-saving advice on your settings. Thank you for sharing your feedback with us.
With regards,
Baxi Customer Service Team
Worth the wait
Called Baxi Service Dept to book an engineer visit for an intermittent boiler fault. Took a while for the phone to be answered. I Spoke to Pooja who was very patient, polite and thorough. It was worth the wait. She arranged everything, engineers visit, spare parts and care plan. So good speaking to an actual person rather than a Chatbot. Thanks for what you did for me today Pooja.
2 November 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that you had such a positive experience speaking with our team member, who was able to patiently and thoroughly assist you with your booking, parts, and care plan. We appreciate your patience regarding the initial wait time on the phone and are glad that speaking directly with a helpful person made it worthwhile. Thank you for sharing your feedback with us.
With regards,
Baxi Customer Service Team
Great service
Great service, knew straight away it wasn't the boiler but the receiver. Great efficient service.
30 October 2026
Unprompted review
Reply from Baxi UK
We appreciate your 5-star rating! We are delighted to hear that our engineer was able to diagnose the issue with your receiver so quickly and provide a highly efficient service. Thank you for taking the time to share your positive feedback with us.
With regards,
Baxi Customer Service Team
Quite a complicated scenario bearing in…
Quite a complicated scenario bearing in mind a new build property where the boiler had been registered almost 2 years before we became first owners - sorted without fuss by very efficient lady in the office. Actual fault was not as diagnosed by our usual plumber during annual inspection but sorted perfectly by Rod the engineer.Impressed with the service from both people.
30 October 2026
Unprompted review
Reply from Baxi UK
It is wonderful to hear that such a complex situation regarding your new build property was handled so smoothly and efficiently by our office team. We are also delighted that the technician was able to accurately diagnose and resolve the issue with your heating system, providing you with excellent service. Thank you for sharing your positive experience and for your kind words about our team.
With regards,
Baxi Customer Service Team
Reply from Baxi UK
We appreciate your 5-star rating! We are delighted to hear that you experienced clear communication, punctuality, and a high level of professionalism during your service. Thank you for taking the time to share your positive feedback with us.
With regards,
Baxi Customer Service Team
Excellent communication and service
30 October 2026
Unprompted review
Reply from Baxi UK
We appreciate your wonderful 5-star rating! We are delighted to hear that you experienced great communication and excellent service from our team.
With regards,
Baxi Customer Service Team
Intermittent fault on boiler 3 weeks…
Intermittent fault on boiler 3 weeks from end of 10 year guarantee. No problem engineers appointment made. Explained problem to engineer who adjusted what he believed caused the problem. Did thorough check on boiler including gas connection outside as E133 low gas pressure was fault. Checked other potential causes but gave boiler clean bill of health but said if any further problems get back in touch as tried before guarantee v ended. Courteous and considerate at all times.
30 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that we could assist you so promptly and efficiently, especially with your guarantee nearing its end. It is wonderful to know that our engineer was able to conduct such a thorough and detailed investigation into the intermittent fault, ensuring every potential cause was checked.
We always aim to provide a polite and considerate service, and we are glad this was reflected during your appointment. Should you experience any further issues, please do not hesitate to reach out to us as promised. Thank you for sharing your positive experience.
With regards,
Baxi Customer Service Team
I have had my Baxi boiler for 6 years…
I have had my Baxi boiler for 6 years now and keep it services so enjoy the benefits of the 10 year warranty. When I contacted Baxi customer services they had an engineer available within 24 hours. The booking process could not have been more simple.
The engineer called before arriving and was excellent. He checked over my boiler and identified an out of spec component and changed it in no time at all.
On further testing it was discovered that the issue was actually with my incoming gas supply. I asked what I now needed to do (as the boiler was no longer the issue) and the Baxi engineer said "Nothing, I will contact all the relevant parties" which he did.
Everything was set in motion and within the hour another external engineer arrived to check out my supply and a short while later I was back up and running.
Initially I was a reluctant Baxi purchaser having always had another brand of boiler but I honestly cannot fault the service I have received on the few occasions I have had cause to contact them.
29 October 2026
Unprompted review
Reply from Baxi UK
We are glad you enjoyed your experience with our service and appreciate you taking the time to share this wonderful feedback. It is incredibly rewarding to hear that your transition to our brand has been so positive over the last six years, especially since you were initially hesitant about making the switch.
We are happy to hear that our booking system was straightforward and that we could arrange a visit so quickly. It is our goal to make these situations as stress-free as possible. We are particularly pleased that our technician took such great care of you by not only identifying and replacing the faulty part promptly but also by taking complete ownership of the wider issue with your external fuel line. Ensuring that the necessary external parties were contacted immediately so your heating could be restored safely and quickly is exactly the level of support we aim to provide.
Your peace of mind is very important to us, and we are delighted that our warranty and support team have given you such reliable service. Thank you again for your trust in us.
With regards,
Baxi Customer Service Team
Faulty thermostat
The service by the engineer was excellent. Sorted the issue within 15 minutes and was gone.
However when he phoned to tell me when he was likely to arrive he wasn't quite sure what problem I had reported. Is that messages not being passed correctly?
The only negative that I would have to report, and it is the reason it is not a 5, is the booking process. I would have preferred to be told whether it would be an am or pm delivery. I was told anytime from 8am to 6pm.
30 October 2026
Unprompted review
Reply from Baxi UK
We appreciate you taking the time to share your feedback and are pleased to hear that our technician resolved your issue so quickly and efficiently. However, we recognize that the preparation for the visit and our scheduling process did not meet your expectations. It is important that our team has accurate details before arriving, and we will look into how information is shared internally to prevent this confusion. We also understand how inconvenient a wide all-day arrival window can be. We are currently reviewing our booking system to see how we can provide more specific morning or afternoon time slots in the future. Thank you for helping us improve our service.
With regards,
Baxi Customer Service Team
Excellent service from phoning about my…
Excellent service from phoning about my boiler not working
Out the day after
To ordering parts was all fixed in under a week
Jack who was the engineer went above & beyond to get us back up & running
Thanks jack !!
30 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that your heating was back up and running so quickly. It is wonderful to know that our engineer went above and beyond to provide such excellent and efficient service for you. Thank you for sharing your positive experience.
With regards,
Baxi Customer Service Team
Engineer arrived as time scheduled
Engineer arrived as time scheduled
Very efficient, clean and tidy service
30 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that our engineer arrived right on schedule and provided a highly efficient, clean, and tidy service. Thank you so much for sharing your positive experience with us!
With regards,
Baxi Customer Service Team
The process of getting a warranty…
The process of getting a warranty repair on a water heater was not acceptable.
1st Visit - The engineer turned up without any warning and then would not carry out due to poor access. We wanted to be in attendance to assist as access was not straightforward but were never contacted despite requesting a time and date.
2nd Visit. We turned up with specialist and access equipment to assist but Baxi sub contractor did not turn up. We did not learn of this until mid afternoon so a total day was wasted as Baxi communications are zero.
3rd visit - Requested an AM visit due to the previous problems but they turned up at 1.00PM to carry out the repair.
Baxi need to sort out this mess for what should be a straightforward repair with much better communications.
30 October 2026
Unprompted review
Absolutely Delighted
Unfortunately I didn’t call Baxi until my local “expert” failed! Once Baxi became involved all my problems were very quickly resolved. Speed of service excellent, and all staff from those on the phone right through to the engineers were clear and pleasant to deal with.
23 October 2026
Unprompted review
Reply from Baxi UK
We're delighted to hear that we could step in and quickly resolve the issues you were experiencing. It is wonderful to know that our entire team, from the customer service agents on the phone to the engineers on-site, provided clear, pleasant, and speedy service. Thank you for sharing your positive experience with us.
With regards,
Baxi Customer Service Team
I do like baxi and if you call up with…
I do like baxi and if you call up with a fault they are usually out there the next day.
My only gripe is the amount they charge monthly for the boiler service. £57 is rather expensive when you are on a budget/pension.
30 October 2026
Unprompted review
Shane called to deal with our problem
Shane called to deal with our problem. Gave us advice which we carried out and it resolved the problem Excellent service once again.
27 October 2026
Unprompted review
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