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BAUHAUS Fachcentren AG Reviews 48

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TrustScore 2.5 out of 5

2.3

Money & Insurance
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Company details

  1. Money & Insurance

Written by the company

BAUHAUS – Dein Spezialist für Werkstatt, Haus und Garten. Riesige Auswahl, starke Marken und erstklassige Qualität zum Dauertiefpreis. Profitiere von gratis Postversand ab CHF 75.–, 30 Tagen Rückgaberecht und bis zu 5 Jahren Garantie.

Contact info

  • Sägetstrasse 22, 3123, Belp, Switzerland

  • bauhaus.ch

2.3

Poor

TrustScore 2.5 out of 5

48 reviews

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Replied to 27% of negative reviews

Typically replies within 1 month

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Rated 2 out of 5 stars

Online order cancelled, no explanation, sluggish support

Online order was partially cancelled with no reason, and then I was charged delivery cost on the remaining items (delivery was supposed to be for free).
Customer service is impossible to reach by telephone.
Update: at the end they responded via email and refunded delivery costs. Still, I only received half of the items as they say the others are unavailable. In the meanwhile, the same items continue appearing as available on their website

27 October 2025
Unprompted review
BAUHAUS Fachcentren AG logo

Reply from BAUHAUS Fachcentren AG

Guten Tag und vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu schildern.
Es tut uns sehr leid, dass Ihre Bestellung teilweise storniert wurde und Sie zunächst Versandkosten berechnet bekommen haben, obwohl die Lieferung ursprünglich kostenlos sein sollte. Wir verstehen, dass die Situation ärgerlich ist, insbesondere, wenn Artikel weiterhin als verfügbar angezeigt werden.

Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und die verzögerte Erreichbarkeit unseres Kundenservices. Ihr Feedback hilft uns, unsere internen Prozesse zu überprüfen, hauptsächlich im Hinblick auf Bestandsaktualisierungen im Onlineshop.

Es freut uns, dass die Versandkosten inzwischen erstattet wurden. Wir werden zudem prüfen, weshalb die nicht lieferbaren Artikel weiterhin als verfügbar angezeigt werden, damit solche Fälle künftig vermieden werden.

Vielen Dank für Ihr Verständnis und Ihre Geduld.

Freundliche Grüsse
Ihr BAUHAUS Team

Rated 1 out of 5 stars

Cannot be trusted

Cannot be trusted. Placed my first order (nearly CHF 250) for several items - all shown as in stock on their website (of course - that's why I was able to place the order in the first place). Order confirmed, payment taken. Next day, I receive a generic message informing me the order is cancelled - without a reason being given (just a generic template stating two possible reasons: either that I requested cancellation (I did not) or all the items are unavailable (not the case: they remain showing as In Stock on their website, and on Google shopping). I suspect they didn't want to ship a large, heavy order for free- as calculated by their online ordering system. For this reason, I cannot trust Bauhaus, and will never use them again. Plenty of reliable alternatives in Switzerland.

1 May 2025
Unprompted review
BAUHAUS Fachcentren AG logo

Reply from BAUHAUS Fachcentren AG

Guten Tag JD Fin

Vielen Dank für Ihr ehrliches Feedback zu Ihrem Besuch bei uns.
Wir bedauern aufrichtig, dass Ihre Erfahrung nicht den Erwartungen entsprochen hat.
Dafür möchten wir uns entschuldigen.

Ihr Erlebnis zeigt uns, dass wir nachbessern müssen, um sowohl die Orientierung in unserem Fachcenter zu erleichtern als auch sicherzustellen, dass unsere Mitarbeitenden Sie bestmöglich unterstützen – sei es durch kompetente Beratung oder aktive Hilfe vor Ort.

Bei weiteren Fragen stehen wir Ihnen gerne zur Verfügung.

Freundliche Grüsse
Ihr BAUHAUS Team

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