Bauhaus Movement Reviews 

Exceptional Quality & Outstanding Service – Highly Recommended!

Having furnished several luxury properties across Europe and Morocco, I can confidently say that Bauhaus Movement is exceptional!

My latest Thonet furniture, particularly the S 35 L Armchair, S 411 Armchair and 809 Lounge Chair, is absolutely stunning. Outstanding craftsmanship, premium materials and timeless design.

What truly sets Bauhaus Movement apart is the incredible personal service, flawless communication and reliable deliveries.

I would give 0 stars if I could. The absolute worst service I have ever come across. Don't ever buy anything here – if it's not right you might never get refunded (it has been 8 months).

*edit* they are lying about trying to help. I have been in touch with customer service every week for 8 months and they keep lying to me

Everything perfect, hopefully I can find something great again soon!
They have so many beautiful items on their website!

Bauhaus Movement Is An Untrustworthy Company!

I ordered three art books from this company on 21 May, at a total cost of € 258,00. All three books had a delivery time of 7-10 working days, according to their website.

Their Sales Manager Clara Becker confirmed my order that same day and stated that “the selected items are available and can be prepared for shipment within the next few days.”

Two of the books were delivered at my address on 16 June. (That was a bit out of the blue, since I never received shipping confirmation or a tracking code).

When I inquired about the third book (worth € 55,00), a different Sales Manager, Ela Jansen, replied on 18 June that they were “aware of the fact, that we still have to ship one of those and we are already in the midst of preparing everything accordingly. This time, you will receive a tracking code by our system.”

So, I waited… and waited… but no tracking code… and no book...

On 16 July, I decided to cancel that book, and requested they refund the €55,00.

It’s now early August, and even after I enquired and asked for an update, all I got so far is total silence from their part. No reply, no refund, no excuse, no apology. But they still have my €55,00.

They may pretend to be a reputable company, but I have my doubts! This may have been the first time I ordered something from them, but it will definitively be the last time!

Two stars for the delivery of the two books, zero stars for the rest!

Shipping to Canada was pretty fast, despite the long distance.
Really liking my new lamp and will order again soon!

I ordered one of the Bauhaus iconic lamps (Wagenfeld) the 8th April 2025 and received it today (13th December) after sending a dozen emails. Even when I eventually contacted the German Consumer Association they took one extra month before shipping.

Absolutely horrible experience, they do not have a proper customer service nor telephone number. And they refused to refund three times, promising that they would send the lamp "soon". As of today I don't even know why it took so long to them to send the package.

We ordered products on October 25, 2024. After a few months we still hadn't received the products but we had paid the invoice. We chose to cancel the order and asked for a refund. It is now December 2025 and we still haven't received any money. We also happened to pay the invoice twice and that payment has not been refunded either despite them saying so several times.

I bought a Bauhaus Movement 'Walter Gropius Simplex' watch. The watch is a very nice design and I am happy with it. I had a problem with the watch after 6 months and had to return it. We had a few problems due to the complex arrangements in returning an item from England to Germany post Brexit (German Customs kept it hostage for a while). I think you can tell whether a company is good or not when you have a problem. They really stuck with it until it was resolved, and at no charge. (Thanks to someone called Ela in customer service BTW) I recommend this company and product.

The Thonet chairs 107 are beautiful and there was a very good contact with the bauhaus-movement staff.
Top service, thank you

Thank you.

the lamp is beautiful
i am happy that i can use it again,
thanks to you

rita

I placed an order on June 23rd for an item that I was told was in stock and ready to ship.
In addition to the shipping price originally calculated, I was charged an extra amount for shipping plus a foreign transaction fee.
After a long delay and several inquiries, I was told they didn’t have enough packing supplies to ship my single light fixture. I was told that it would ship as soon as they were able to get additional shipping/packing materials.
It has now been over 2 months.
I recently asked for a full refund and have not yet received a response or a refund.
It feels like a scam and I advise against getting involved with this vendor.

I've ordered several items from this shop. All have been of good quality. Some deliveries have been delayed, others not. Importantly, they always respond to emails in timely fashion, explaining the reason for the delay, if any.

Friendly enough but ultimately seem confused about the process of selling things, ie advertising something as in stock when clearly it isn't. You're better off doing the research yourself to find the item you want and buying direct from source. Website is nice for curated ideas, mind.

All is perfect and new shade fitted

[Update – 12 July 2025]

After I posted this public review, reported fraud with my bank and submitted a formal complaint to the European Consumer Centre (ECC) Germany, the case was suddenly escalated — less than 24 hours after the review went live. After more than 3.5 months of delays and empty promises, I was finally contacted by the company’s Brand Ambassador and Communications Manager, and the refund was processed within one day.

In that message, I was also asked to consider removing or revising my negative review, which I found inappropriate under the circumstances. While the tone of the final communication was polite, it doesn’t change the fact that action was only taken once public pressure was applied.

The company had every opportunity to resolve this months earlier — instead, they acted only when their reputation was at stake. That says everything. Shameful to say the least.

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[11 July 2025: original review]

I ordered a replacement glass for the WG24 / WA24 Wagenfeld Bauhaus lamp from Bauhaus Movement in March 2025. While placing the order, I was first asked to pay via bank transfer, which felt outdated and insecure. A few days later, I was sent a Revolut payment link, which I used to pay €170 in total.

Despite a stated delivery time of 7–10 days, the item was never shipped. Over the next three and a half months, I exchanged 30+ emails with the company. I offered to even receive the item at a Berlin address to help resolve delays, but that didn’t help. They kept promising shipment or refund, but nothing ever materialized.

Eventually, I formally requested a refund, which they said had been issued — but I never received any proof of payment or the actual refund.

The communication was always polite but largely unproductive. I had to follow up constantly, and to this day, I’ve received neither the product nor a refund.

I sincerely hope others do not go through a similar experience. Based on my case, I cannot recommend this store.

In case of similar experiences, i urge you to report them to the European Consumer Centre (ECC) German.

Since my last update in May, there has been absolutely no contact from Bauhaus Movement. It has been almost nine months since they took my money. These people are scammers. Despite assurances of a refund being forthcoming, I still have no lamps nor a refund. Save your money. They will just keep it and you will get nothing in return. I am now waiting to hear back from the lawyers although it's possible that Bauhaus will just ignore them too.

Update on 24 May: subsequently received the item. They were apologetic and mentioned their being a small outfit. The item will eventually arrive albeit with service and communication lapses.

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Original review:

I bought a Tecnoline / Tecnolumen Walter Gropius door handle from Bauhaus Movement, but as of the time of review, I never received my order after more than a month.

After following up, I was told week after week, first by Niklas Halver, and then next by Clara Becker that the item would be sent. I asked for a refund, and they went radio silent for days.

The sales manager at Bauhaus Sales, Clara, was extremely attentive and helpful from our very first contact. She quickly responded to my communications and we solved various outstanding issues in relation to the purchase together. As soon as the purchase had gone through, the carpet was delivered in no time. Overall, it was a very positive experience to make the purchase at Bauhaus Movement.

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Last Update. Finally got the chess set!!
I did some research and I found the manufacturer. They acknowledged to me that they are suppliers of bauhaus-movement and that they have indeed had production problems.
They intermediate in my case and the chess set was sent directly from their warehouse.
The quality of the chess set is top tier.
The customer experience has been a nightmare with +40 mails exchanged and a file reported at Police which I am withdrawing.
Now I don't think they are scammers but they should act as a serious online shop and refund every order that they can't fulfill after 7 days. If not, you arrive to this point where lot of people think you are scammers.

Finally, a very important tip if you are buying at Bauhaus-Movement: ask them and assure they have items in stock. Refunds are nearly impossible to receive.
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Update 2nd February 2025.
Still no refund.
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Update 14th January 2025.
They sent me an email asking me to delete this review.
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I have just filed a report at the police station.
Don't even think of ordering anything on this site.

I will tell you my case:
--13th October 2024.
I ask them if they have a chess set (figures and chessboard) in stock and they reply: ‘Both sets are in stock. As soon as we receive your payment, we will send it to you immediately’.
--20th October 2024.
I place the order and they write to me: ‘We would like to know whether you would agree to a bank transfer. We will of course issue you with an invoice’.
In fact the bank transfer is the only method of payment they accept, they do not accept payment by credit card, much less Paypal.
On the same 20 October I make the transfer (almost 500 €) and they reply that they are already preparing the order so that it arrives before 5 November (my father's birthday).
--22nd October 2024.
I write to them to ask if they have received the transfer. The same day they reply ‘We have the chess figures in stock, still waiting for the chessboard as the manufacturer is struggling with a delivery delay’.
I then ask them why they initially told me they had it in stock. They reply:
‘Unfortunately, we were under the impression that the chessboard was in stock with the manufacturer in Switzerland, so we could have sent both together. Only today we were informed that there are production problems which they want to resolve as quickly as possible’.
They also tell me that they are going to meet with the manufacturer to resolve the problem.
--27th October 2024.
I write to them again to ask for updates.
--30th October 2024.
No reply to the above, I wrote to them again for the same thing.
On the same 30th another woman replies. However, she tells me the same thing, that they still have production problems and that they are going to try to send it to me directly from Switzerland.
--6th November 2024.
With no news, I write to them again telling them that it has been 2,5 weeks and I still haven't received anything. It's a disgrace and now I understand why they don't use Paypal.
--7th November 2024.
Ela replies with ‘You have all the rights to be mad at the delay and our intransparency about some stock information. But that is why we want to make up for this mistake and prioritize your order, so that you receive the chess set first! We are in constant exchange with the manufacturer, so that we can guarantee a fast solution.
Please trust the process!
--10th November 2024.
I write to them saying that it has been 3 weeks, ask for a full refund of the order and send them my bank details.
I have not received a reply since.

I have read similar reviews. I have already filed a complaint at a Spanish police station.
Please if you found my review Useful, click that button to prevent other people from making the same mistake.

It would be good if we victims could join together to get our money back. If anyone has recovered their money, has information or can help with anything, please write me to my Telegram martinESP