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Bathroom Mountain Reviews 

35,721
•
TrustScore 5 out of 5

4.8

Bathroom Supply Store
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Review summary

Created with AI, based on recent reviews

Considering 11,066 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and politeness, often going above and beyond to assist. Many highlight the top-class customer service, noting quick responses and efficient problem-solving. People also appreciate the good quality products and fast, reliable delivery, contributing to a very positive overall experience. However, some customers noted issues with product quality, including items not matching specifications, arriving damaged, or developing faults, with some warranty claims refused. A few also experienced unreliable delivery, with failed attempts or driver conduct issues. Additionally, some reviewers were not happy with customer service, citing slow responses or being passed between departments.

What people talk about most

Product

Consumers find product quality to be positive, with many expressing satisfaction with their purchases,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, friendliness, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and friendliness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Bathroom Mountain were very helpful especially Haider as we thought we had a shelf missing but turned out we had it upside down! They were going to replace the item until we found out it... See more

Rated 5 out of 5 stars

Jordan S responded to my emails and had organised a replacement part in less than 24hrs. Absolutely top class customer service. Very smooth communication and clear in what he needed from us to move th... See more

Rated 5 out of 5 stars

Thank you very much Tamveel for your help and understanding over the delivery debacle. The reputation of the company is all. Couriers employing unhelpful drivers must be a nightmare. The shower tray i... See more

Rated 5 out of 5 stars

Great customer service from Harmain I recently bought a bathroom cabinet from bathroom mountain. I loved it when it was delivered and realised I could do with another one. Unfortunately it had gone... See more

Company details

  1. Bathroom Supply Store

About Bathroom Mountain

Written by the company

Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.

We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.

Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.

Service

Our dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.

Product

Our extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.

Price

With a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.

Store Locations

We welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.

Written by the company

Affordable Luxury:
Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
Customer-First Approach:
We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
Swift UK-Wide Delivery:
We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
Your Opinions Shape Us:
Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

36K reviews

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4.8

All reviews

(35,721)

10,868 reviews in the last 12 months

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Rated 5 out of 5 stars

The ordering and confirmation was easy…

The ordering and confirmation was easy with next day delivery promised. The next day the courior confirmed a delivery time....failed to deliver....next day same experience.....so referred back to Bathroom mountain via email. Response from Alina at around 7am confirming she had chased the courior and refunded my delivery charges. Thank you. By 12 noon i had my purchase, all in good order. Thanks to Alina for 5 star response.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't ask for better service.

Tim from Cudtomer Care was very helpful once he understood that I was genuine with my claim. He was very consistant with the company policy i.e doing what he is paid to do. He was very pleasant and understanding. Couldn't hope for better service from ordering to delivery and handling of issues.
Thankyou Bathroom Mountain and Tim from Customer Care for a pleasant experience.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing

Very disappointing. The bathroom vanity unit I bought, I found out after I bought it, cannot be placed within close proximity to a bath or glass shower wall . The coating is splitting off after less than 100 days of use. Bathroom Mountain has said it should not have been placed so close to the bath or glass shower wall. I will NEVER buy from them again. I will be taking this up with Trading Standards as this is unacceptable

16 July 2026
Unprompted review
Bathroom Mountain logo

Reply from Bathroom Mountain

Hi Catherine,

We're sorry to hear that you're disappointed with your experience.

As previously explained during our review of your case, the warranty for your vanity unit was unfortunately void because the installation did not comply with the product's installation requirements. These guidelines are provided to help protect the furniture from excessive moisture exposure, which can lead to the type of damage shown.

While we appreciate this wasn't the outcome you were hoping for, we have already reviewed your case thoroughly and, as a gesture of goodwill, we were happy to offer you a discounted quotation for a replacement cabinet.

We always aim to support our customers where we can and remain happy to assist should you wish to take up this offer or discuss the available options further.

Best Wishes
The Bathroom Mountain Team

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