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Rated 1 out of 5 stars

I ordered a water softener which was meant to be delivered on 27th November. The delivery company failed to deliver. Bathquest says they are not responsible once the item is dispatched to the delivery... See more

Company replied

Rated 5 out of 5 stars

Lovely bathroom cabinet looks almost flush to the wall but has plenty of space inside. Nice lighting effect which can be adjusted warm to cool. Heated internal mirror pads means the mirror doesn’t st... See more

Company replied

Rated 5 out of 5 stars

Shopped around for best price for the water softener, Monarch HE Midi, Bathquest had it and included free salt. Checkout straightforward and was kept updated with progress of order. Arrived promptly n... See more

Company replied

Rated 1 out of 5 stars

Terrible approach to providing a refund. Purchased a recessed mirror and wasn’t allowed to get a refund because the box was opened the wrong way. Item was not taken out of the box and not unpacked b... See more

Company replied

Company details

  1. Bathroom Remodeler

Information provided by various external sources

Bathquest is an online luxury bathroom retailer. Offering quality products at an affordable price & sales support staff with over 35+ years experience in bathroom retail.


Contact info

3.2

Average

TrustScore 3 out of 5

261 reviews

5-star
4-star
3-star
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1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

3 November 2020
Bathquest logo

Reply from Bathquest

Dear Jennifer,

Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!

Bathquest Team

Rated 5 out of 5 stars

Very happy with the product & delivery…

Very happy with the product & delivery. We have not installed the Water Softener as yet but it's been recommended by our plumber so I'm sure it's perfect for the job.

3 November 2020
Bathquest logo

Reply from Bathquest

Dear Tessa,

Thanks so much for leaving your feedback with us. We're excited for you to get your water softener up and running and look forward to supplying more quality products in the future!

All the best,

Ryan and the Bathquest Team

Rated 5 out of 5 stars

Excellent company in every way.

I purchased a Monarch water softener on line.Bathquest website is user friendly & informative.The product was very well packaged & I received delivery within 3 working days. I thoroughly recommend this company & would definitely use them again.
Robert

1 November 2020
Bathquest logo

Reply from Bathquest

Dear Maralyn,

Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!

Bathquest Team

Rated 5 out of 5 stars

Good price

Good price, product (water softener) delivered promptly and well protected. Excellent response to technical phone queries. highly recommend

30 October 2020
Bathquest logo

Reply from Bathquest

Dear Paul,

Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!

Bathquest Team

Rated 5 out of 5 stars

Very quick delivery and the staff were…

Very quick delivery and the staff were very helpful on the telephone regarding a few enquiries before I placed the order.
I would definitely recommend them to friends or family.

30 October 2020
Bathquest logo

Reply from Bathquest

Dear P O,

Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!

Bathquest Team

Rated 5 out of 5 stars

Very good company to deal with and very…

Very good company to deal with and very helpful. We purchased a water softener which we have yet to fit so can't comment on the item as yet. Very pleased with the service we received from Bathquest.

28 October 2020
Bathquest logo

Reply from Bathquest

Dear Victoria,

Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!

Bathquest Team

Rated 4 out of 5 stars

Bathroom Cabinet

Really pleased with cabinet and all delivered for a fair price in reasonable timeframe. Only issue for improvement would be around communications, so an email to confirm my order and contact to advise of delivery date/time. Bathquest were however very responsive when I contacted them and I happened to be in when the delivery happened anyway so all worked out in the end.

27 October 2020
Bathquest logo

Reply from Bathquest

Dear Mark,

Thanks for leaving your feedback with us. We do in fact send confirmation and delivery emails to all our customers, so this may have unfortauntely ended up in your spam inbox!

We look forward to supplying more quality products in the future!

Bathquest Team

Rated 5 out of 5 stars

Simple to order

Simple to order. Arrived on time well done

25 October 2020
Bathquest logo

Reply from Bathquest

Dear John,

Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!

Bathquest Team

Rated 5 out of 5 stars

A+++

I am so sorry for leaving the bad review by mistake which was for another company. sorry sorry sorry. Everything was great with you guys. Super fast delivery and lovely product. Mortified and sorry again.

22 October 2020
Bathquest logo

Reply from Bathquest

Dear JT,

Thank you for correcting the mistake and leaving your feedback with us. We're glad you're happy with everything and look forward to supplying more quality products in the future!

Bathquest Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, radiator arrived well packaged, good service

22 October 2020
Bathquest logo

Reply from Bathquest

Dear Robin,

Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!

Bathquest Team

Rated 5 out of 5 stars

exemplary service

Good price, prompt delivery very happy.

22 October 2020
Bathquest logo

Reply from Bathquest

Dear Bob,

Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!

Bathquest Team

Rated 5 out of 5 stars

Royce Morgan bath

Great service and very helpful delivery driver. Would definitely recommend. Item not yet upacked but looks great so far

21 October 2020
Bathquest logo

Reply from Bathquest

Dear Mandy,

Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!

Bathquest Team

Rated 4 out of 5 stars

Straightforwrd on line shopping

Good price, delivered, promptly simple

19 October 2020
Bathquest logo

Reply from Bathquest

Dear Mark,

Thanks for leaving your feedback with us. We'd love to hear what we could have done to make it a 5 star experience for you?

We look forward to supplying more quality products in the future!

Bathquest Team

Rated 5 out of 5 stars

Very helpful on the phone and quick delivery

Very helpful on the phone when I called to make an enquiry regarding a water softener and then again when I called about not receiving a confirmation email after I ordered (it was in my junk mail). The delivery was very quick and all seems well with the water softener.

16 October 2020
Bathquest logo

Reply from Bathquest

Dear Amey,

Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!

Bathquest Team

Rated 5 out of 5 stars

Monarch water softener brilliant unit…

Monarch water softener brilliant unit And free maxi braided hoses and free salt as well, and very fast postage as well .

15 October 2020
Bathquest logo

Reply from Bathquest

Dear Richard,

Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!

Bathquest Team

Rated 5 out of 5 stars

Monarch MIDI Water Softner

Easy to order, competitively priced, prompt delivery.

14 October 2020
Bathquest logo

Reply from Bathquest

Dear Mr. Cambridge,

Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!

Bathquest Team

Rated 4 out of 5 stars

Great comms and customer service

Great communication and customer service. Item was damaged from manufacturer. Quickly resolved. Excellent conpany

13 October 2020
Bathquest logo

Reply from Bathquest

Dear Michele,

Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!

Bathquest Team

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