I ordered a water softener which was meant to be delivered on 27th November. The delivery company failed to deliver. Bathquest says they are not responsible once the item is dispatched to the delivery... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely bathroom cabinet looks almost flush to the wall but has plenty of space inside. Nice lighting effect which can be adjusted warm to cool. Heated internal mirror pads means the mirror doesn’t st... See more
Company replied
Shopped around for best price for the water softener, Monarch HE Midi, Bathquest had it and included free salt. Checkout straightforward and was kept updated with progress of order. Arrived promptly n... See more
Company replied
Terrible approach to providing a refund. Purchased a recessed mirror and wasn’t allowed to get a refund because the box was opened the wrong way. Item was not taken out of the box and not unpacked b... See more
Company replied
Company details
Information provided by various external sources
Bathquest is an online luxury bathroom retailer. Offering quality products at an affordable price & sales support staff with over 35+ years experience in bathroom retail.
Contact info
18 St Martins Way, MK42 0LF, Bedford, United Kingdom
- 01234 216720
- sales@bathquest.co.uk
- bathquest.co.uk
Reply from Bathquest
Dear Rachelle,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Very good service
3 November 2020
Reply from Bathquest
Dear Jennifer,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Very happy with the product & delivery…
Very happy with the product & delivery. We have not installed the Water Softener as yet but it's been recommended by our plumber so I'm sure it's perfect for the job.
3 November 2020
Reply from Bathquest
Dear Tessa,
Thanks so much for leaving your feedback with us. We're excited for you to get your water softener up and running and look forward to supplying more quality products in the future!
All the best,
Ryan and the Bathquest Team
Reply from Bathquest
Dear Richard,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Excellent company in every way.
I purchased a Monarch water softener on line.Bathquest website is user friendly & informative.The product was very well packaged & I received delivery within 3 working days. I thoroughly recommend this company & would definitely use them again.
Robert
1 November 2020
Reply from Bathquest
Dear Maralyn,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Good price
Good price, product (water softener) delivered promptly and well protected. Excellent response to technical phone queries. highly recommend
30 October 2020
Reply from Bathquest
Dear Paul,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Very quick delivery and the staff were…
Very quick delivery and the staff were very helpful on the telephone regarding a few enquiries before I placed the order.
I would definitely recommend them to friends or family.
30 October 2020
Reply from Bathquest
Dear P O,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Very good company to deal with and very…
Very good company to deal with and very helpful. We purchased a water softener which we have yet to fit so can't comment on the item as yet. Very pleased with the service we received from Bathquest.
28 October 2020
Reply from Bathquest
Dear Victoria,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Bathroom Cabinet
Really pleased with cabinet and all delivered for a fair price in reasonable timeframe. Only issue for improvement would be around communications, so an email to confirm my order and contact to advise of delivery date/time. Bathquest were however very responsive when I contacted them and I happened to be in when the delivery happened anyway so all worked out in the end.
27 October 2020
Reply from Bathquest
Dear Mark,
Thanks for leaving your feedback with us. We do in fact send confirmation and delivery emails to all our customers, so this may have unfortauntely ended up in your spam inbox!
We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear John,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
A+++
I am so sorry for leaving the bad review by mistake which was for another company. sorry sorry sorry. Everything was great with you guys. Super fast delivery and lovely product. Mortified and sorry again.
22 October 2020
Reply from Bathquest
Dear JT,
Thank you for correcting the mistake and leaving your feedback with us. We're glad you're happy with everything and look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Robin,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Bob,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Royce Morgan bath
Great service and very helpful delivery driver. Would definitely recommend. Item not yet upacked but looks great so far
21 October 2020
Reply from Bathquest
Dear Mandy,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Mark,
Thanks for leaving your feedback with us. We'd love to hear what we could have done to make it a 5 star experience for you?
We look forward to supplying more quality products in the future!
Bathquest Team
Very helpful on the phone and quick delivery
Very helpful on the phone when I called to make an enquiry regarding a water softener and then again when I called about not receiving a confirmation email after I ordered (it was in my junk mail). The delivery was very quick and all seems well with the water softener.
16 October 2020
Reply from Bathquest
Dear Amey,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Fast excellent service next day delivery
15 October 2020
Reply from Bathquest
Dear Frano,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Monarch water softener brilliant unit…
Monarch water softener brilliant unit And free maxi braided hoses and free salt as well, and very fast postage as well .
15 October 2020
Reply from Bathquest
Dear Richard,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Mr. Cambridge,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Great comms and customer service
Great communication and customer service. Item was damaged from manufacturer. Quickly resolved. Excellent conpany
13 October 2020
Reply from Bathquest
Dear Michele,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.