Bath Panel Store Limited Reviews 

I had read reviews saying not to buy from this company so I contacted them to ask why they had such bad reviews. They explained that it was an historical thing and they were now under different ownership. I was paying with credit card so gave them the benefit of the doubt. I ordered a custom made bath panel, selected a delivery day, and paid accordingly. I had an email to confirm my order, and surely enough the panel was delivered on the day I specified. I have had no immediate issues with the bath panel and it appears to have been built well. The measurements I gave were adhered to.

I ordered my bath panel on 8th August and they took payment. I have not received any correspondence, you can not get hold of them as the 0800 number goes to an answer phone and the mailbox is always full. They do not even read emails as I track mine. I am going to trading standard as I think this is a big con. I'm also going to my bank to see what I can do. Fraud is the word that comes to mind. Maybe watchdog want to look into,this company. I can only assume good reviews have been placed there by themselves.

After ordering my bath panels THEN reading the reviews, I panicked! However, I had no need to. My bath panels arrived as promised, in good condition and at a great price. No issues delivering to the Highlands of Scotland either, like some companies AND still free delivery. I forgot to order the lip on the panels and although they did not respond to telephone messages they did respond to my email and a lip was put on at no additional cost. I would not hesitate to place another order.

Ordered bath panel on the 17th August, still hasn't arrived. 5 unanswered emails and numerous unanswered phone calls. Please do not use, fraudsters that take your money. Bathpanelsonline you should be ashamed of yourselves taking decent people's hard earned money!

THEY NEVER ANSWER THE PHONE

After weeks of hearing nothing from this company I got an email to say the panel had been dispatched. No consignment or tracking number was given. The couriers used by this company were appalling. They apparently tried to deliver the item but no card or telephone message was left. The couriers ended up sending it back to the company. It was then resent out but arrived damaged. The company promised to send a replacement panel and have it delivered on a specific day - it didn't turn up. Like other reviewers have said, it is difficult to get hold of anyone by phone and emails go unanswered. I've asked for a refund so hopefully I will get my money back at some point. I would advise you try another bath panel company.

Purchased a panel listed on their site, figured if they're listing it, it's in stock or can be made. 5 days passes, heard nothing so I emailed. They told me they couldn't make my size (odd, considering I didn't put the measurements in myself but chose one listed on their site) and I just said as close as possible, +/-2cm would be fine. Days go by, still hear nothing and I'm fobbed off with an excuse that the person dealing with orders had left and there were many errors left to be dealt with.

I was told a refund would be processed back on the 20th June and surprise, surprise - nothing to this day from them but fobbed off every time I emailed about it (Kim her name was. If you have to deal with this company, please don't believe whatever she says. Oh, and don't waste your time trying to ring, you'll never get through). I've had to open a dispute with my bank who've credited me and have passed details to the sellers bank to review.

Please, please, PLEASE don't do what I did and think along the lines of "oh, bad reviews are the norm online because no one takes the time to put good ones on unless asked to, it'll be ok, what's the worst that could happen?". Instead, please steer clear of these thieves and go with another company with decent reviews. I found BathPanelWorld.co.uk and item arrived in a few days.

Liars, thieves, cowboys. Avoid.

Did not reply to emails and phone call but then turned up, very good quality though. Happy now.

I ordered a 1600mm panel and had no confirmation of my order or the expected delivery date (although I notice my money came out my account no problem!). Rang and emailed numerous times but was never able to get through or get a call back despite leaving messages. Came home after about 3 weeks and found a card telling me something had attempted to be delivered although didn't know what at this point.

Eventually got the panel re-delivered - only to find it was a 1700mm one and actually quite sub standard to what theit glitzy site would have you believe - so they are clueless aswell as crap at communications. Have tried phoning and emailing them to arrange a return but surprise surprise, I havent been able to get in touch or get the courtesey of a return call. Will now be sending letters followed by legal action if I don't get any joy.

PLEASE PLEASE PLEASE do not use this company - no communications, no email confirmations, no one answering the phone, no returns, rubbish product and the wrong size...what a total and utter crappy shambles. DO NOT USE THIS COMPANY and give them your hard earned money...they are jokers and shouldn't be allowed to continue like this - you've only got to look at the reviews on here.

Like most reviewers here I am extremely ticked off. There was NO communication from the company, no response to repeated emails and voicemails (there was never anyone actually answering the phone when I tried) and I finally went down the route of a Visa dispute to get my money back. After a while I got a reply to the effect that the company had provided proof of delivery and the charge to my card stood, the fact that the Proof of Delivery signature wasn't anything like mine and I was at work when I was supposed to have signed for it apparently means nothing. Under no circumstances buy anything from these people ever.

I ordered a bath panel from them on 13th March with delivery promised in 3-4 days.
emailed them on 20th March to be told 3- 4 days for certain.
Phoned them on 24th March to be told end of week delivery but after pushing them they agreed to Wednesday 26th.
eMailed on 26th but ignored.
Phoned on 26th and told they had forgotten to despatch it so I cancelled the order and have been promised a full refund by Monday 31st March.

Fingers crossed.

Same old story, ordered a bath panel and didn't hear from them, got the directors address from company house and offered to pay him a visit in person!!! Got a refund email within minutes funnily enough!! Just to let you all know "showerdoorstore" & "showertraystore" are all based at the same address in rainham and I got a phone number for them and got my refund!!! These "people" rely on being faceless and hope to get away with taking your money, don't give up they're easy to track down if you do your homework they soon refund when they know your not going to let them get away with taking your money! Don't know how they sleep at night disgracefull

Ordered bath panel online and tried to contact company by telephone and email when after 2 weeks nothing had arrived, with no response. It was only after I stated that I would be attending directors address seeking a cash refund , obtained via company house, that I got response and money back. There are many similar experiences on other review websites. They rely on people giving up - theft.
Do not use or you may lose your money, terrible.

Spent over £100 on a panel. After various excuses about manufacturing they then claimed that they could not supply the panel. I then asked for a refund and after they stalled for around 2 weeks they then said that my refund had gone through. After a further week I still had not received the money. I queried and they told me their systems were down and that I would have to contact my card issuer to claim a charge back. They still appear to accept orders. They never answer the phone.

Order never arrived, phone and emails never answered.
There are over 30 negative reviews saying the same thing on a rival site to this but thought warnings need to be on here too...