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BASMA.com Reviews 790

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company, often describing it as wonderful and amazing from start to finish. Customers consistently praise the professional and supportive staff, highlighting their kindness, helpfulness, and attentiveness in guiding them through the process. The service is frequently noted for its efficiency, smooth operation, and excellent customer support, with many appreciating the quick responses and clear communication. People are particularly happy with the product, finding the clear aligners comfortable, discreet, and highly effective in transforming their smiles with impressive results. However, some people were dissatisfied with the outcomes, reporting issues like new spacing, misaligned bites, or that their dental condition worsened after treatment. A few reviewers also mentioned concerns about the staff being rude or unprofessional, and some felt that the company did not take responsibility for treatment adjustments or provide clear information regarding costs and procedures.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as amazing, professional, and friendly.... See more

Service

Customers consistently note positive experiences with service, praising the fast service with high attention... See more

User experience

Users describe positive interactions with the user experience, with many finding the process super easy,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's responsiveness,... See more

Product

Customers had positive experiences with the product, with many expressing satisfaction with their clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Basma was truly wonderful. They really care about their patients and are very cooperative. They won’t let you until you’re completely satisfied with your new smile. Also, the clear... See more

Rated 5 out of 5 stars

I had a wonderful experience with Basma.com! Their aligner treatment really helped transform my smile, and the whole process was smooth and professional from start to finish. A special thank you to Al... See more

Rated 5 out of 5 stars

It has been an amazing transformation journey, and I’m more than happy with the final results. Time passed so quickly, and I didn’t have to go through the usual struggles of traditional orthodontics... See more

Rated 5 out of 5 stars

I would like to sincerely thank you so much for helping me achieve my beautiful smile. I truly loved my smile — my teeth have improved so much thanks to your care and follow-up. It was such a wond... See more


Company details

  1. Orthodontist
  2. Cosmetic Dentist
  3. Dental Clinic

Written by the company

Who’s BASMA? Basma.com is an online platform offering a convenient and affordable doctor-directed treatment for aligning teeth from the comfort of your home using invisible aligners! We believe that everyone deserves a smile they love. We are a chain of orthodontic clinics in the GCC that deliver human-focused care. We do that using fully digitalized processes with a highly skilled team of professionals who are specialized in making healthy smiles using the latest technology for the diagnosis, treatment, and follow-up of all cases. Using a combination of medical expertise and digitalisation, we enable patients to start their journey at home or at one of our clinics: they get their teeth scanned by our doctors and discuss their personalized treatment plan. We make getting straight teeth easier and more affordable using clear braces.


Contact info

Get straight teeth in 6-10 months

Book a free 3D scan and see your new smile before you start treatment

4.7

Excellent

TrustScore 4.5 out of 5

790 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great Experience

It was a truly a great experience and everyone at Basma was very helpful in answering all questions asked and supporting me throughout the entire process.
I wouldn't have done it in any other way so thank you for everything!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

From the very first moment of contact…

From the very first moment of contact with any member of the team, I noticed how kind and professional they are. After my first visit, those impressions were only strengthened. While I haven't started my treatment yet, I can already speak highly of their excellent customer service..

12 February 2026
Unprompted review
Rated 5 out of 5 stars

I would like to sincerely thank you so…

I would like to sincerely thank you so much for helping me achieve my beautiful smile. I truly loved my smile — my teeth have improved so much thanks to your care and follow-up. It was such a wonderful experience with you.
A special thank you to Noura for her classy attitude, quick responses, and the lovely way she communicated with me. Your kindness and professionalism made everything even better.

Thank you, Basma 🤍

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I have just completed my orthodontic…

I have just completed my orthodontic treatment, and it was truly an amazing journey—from a nice smile to a beautiful one.

The Basma team is outstanding in terms of medical expertise, patient care, and the advanced technology they use.

I highly recommend Basma to anyone who wants to achieve a beautiful smile.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Basma

Thanks to Basma, my smile has improved significantly, and I feel much more confident. I would highly recommend Invisalign treatment to anyone looking for an effective, discreet, and convenient way to straighten their teeth.
I had an amazing experience with my Invisalign treatment from start to finish. The entire process was clearly explained, and I always felt informed and comfortable at every stage. The aligners were easy to wear, nearly invisible, and much more comfortable than I expected.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

10/10 Experience with BASMA Aligners

BASMA was truly an amazing solution for fixing my crooked teeth without the need for metal braces. The best part was that the aligners were completely invisible, which made the whole experience so comfortable and confidence-boosting. I absolutely loved how responsive and supportive the team was throughout the process, the flexible and convenient payment method, and the fact that they can ship my retainer anywhere in the world. The doctors were outstanding, professional, and reassuring every step of the way. Honestly, everything about the experience was a 10/10 — highly recommend BASMA to anyone looking for a modern, hassle-free orthodontic solution!

7 January 2026
Unprompted review
Rated 5 out of 5 stars

I used to have crowded teeth on both my…

I used to have crowded teeth on both my upper and lower jaw. I started my treatment in my mid 30s, and honestly, I really didn’t want the classic metal braces. That’s when I found Basma, and I started my journey with them.

I’m not usually someone who remembers to write reviews, but everything was genuinely perfect from the detailed scans, to how precise and well organized each step was, and how accurate they were with the delivery timeline. Their customer service is amazing: always quick to reply and genuinely helpful.

One of the best parts for me was not having to do monthly clinic visits or deal with traffic. I’m someone who really dislikes dentists and clinic visits, so this made a huge difference. Even the first smile simulation and the estimated treatment time turned out to be exactly as promised.
What I truly appreciate is that even after finishing my treatment, whenever I have a question, they still respond with care as if I’m a permanent member.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service - so happy with my new smile !

Basma was very patient with me , wearing retainers and keeping up to the schedule was very hard for personal reasons . They always sent kind reminders and helped me along the journey . I’m really happy with the overall outcome - my teeth look great and I would recommend to all - as it was the most affordable and being able to take pics and send instead of in person appointment was really convenient.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Basma and…

I had a great experience with Basma and was genuinely surprised by how effective the aligners were in correcting both alignment and bite. Although it was a bit tiring at first, you quickly get used to them by following the schedule. Overall, it was a smooth experience, and I highly recommend aligners over metal braces since they are discreet, comfortable, and allow you to eat freely.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

I am extremely happy with the results…

I am extremely happy with the results from Basma aligners❤️.The treatment was smooth,comfortable and effective.The team was supportive throughout the process and the outcome exceeded my expectations.Highly recommend this aligner team for their expertise and care.

10 January 2026
Unprompted review

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