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BASMA.com Reviews 790

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company, often describing it as wonderful and amazing from start to finish. Customers consistently praise the professional and supportive staff, highlighting their kindness, helpfulness, and attentiveness in guiding them through the process. The service is frequently noted for its efficiency, smooth operation, and excellent customer support, with many appreciating the quick responses and clear communication. People are particularly happy with the product, finding the clear aligners comfortable, discreet, and highly effective in transforming their smiles with impressive results. However, some people were dissatisfied with the outcomes, reporting issues like new spacing, misaligned bites, or that their dental condition worsened after treatment. A few reviewers also mentioned concerns about the staff being rude or unprofessional, and some felt that the company did not take responsibility for treatment adjustments or provide clear information regarding costs and procedures.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as amazing, professional, and friendly.... See more

Service

Customers consistently note positive experiences with service, praising the fast service with high attention... See more

User experience

Users describe positive interactions with the user experience, with many finding the process super easy,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's responsiveness,... See more

Product

Customers had positive experiences with the product, with many expressing satisfaction with their clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Basma was truly wonderful. They really care about their patients and are very cooperative. They won’t let you until you’re completely satisfied with your new smile. Also, the clear... See more

Rated 5 out of 5 stars

I had a wonderful experience with Basma.com! Their aligner treatment really helped transform my smile, and the whole process was smooth and professional from start to finish. A special thank you to Al... See more

Rated 5 out of 5 stars

It has been an amazing transformation journey, and I’m more than happy with the final results. Time passed so quickly, and I didn’t have to go through the usual struggles of traditional orthodontics... See more

Rated 5 out of 5 stars

I would like to sincerely thank you so much for helping me achieve my beautiful smile. I truly loved my smile — my teeth have improved so much thanks to your care and follow-up. It was such a wond... See more


Company details

  1. Orthodontist
  2. Cosmetic Dentist
  3. Dental Clinic

Written by the company

Who’s BASMA? Basma.com is an online platform offering a convenient and affordable doctor-directed treatment for aligning teeth from the comfort of your home using invisible aligners! We believe that everyone deserves a smile they love. We are a chain of orthodontic clinics in the GCC that deliver human-focused care. We do that using fully digitalized processes with a highly skilled team of professionals who are specialized in making healthy smiles using the latest technology for the diagnosis, treatment, and follow-up of all cases. Using a combination of medical expertise and digitalisation, we enable patients to start their journey at home or at one of our clinics: they get their teeth scanned by our doctors and discuss their personalized treatment plan. We make getting straight teeth easier and more affordable using clear braces.


Contact info

Get straight teeth in 6-10 months

Book a free 3D scan and see your new smile before you start treatment

4.7

Excellent

TrustScore 4.5 out of 5

790 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I am extremely grateful to the Basma…

I am extremely grateful to the Basma team for their exceptional support and professionalism. Their dedication to providing the best care is truly commendable. They have always been responsive to my concerns and have taken the time to address every detail with patience and precision. I felt supported throughout my journey, and their commitment to achieving great results is evident. Thank you for being such a reliable and caring team

3 December 2024
Unprompted review
Rated 5 out of 5 stars

The best clinic i recommend it for…

The best clinic i recommend it for alignment better than the metal braces , fast result comfort and affordable and suits busy people , i am very very happy with the results i didnt expect to finish that fast , i miss the alignments tbh they were very comfortable

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Even though i am wearing veneers

Even though i am wearing veneers, I still had a full great appointment and a treatment before the removal of the veneers. Dr. Sally is amazing as well, thank you!!

21 November 2024
Unprompted review
Rated 5 out of 5 stars

I recently completed my Basma…

I recently completed my basma treatment, and I couldn’t be happier with the results! The process was straightforward, and the aligners were much more comfortable and discreet compared to traditional braces. It was easy to remove them for eating and cleaning, which made maintaining oral hygiene simple.

The team at basma provided clear instructions and excellent customer support throughout the treatment. I also appreciated the detailed progress tracking, which kept me motivated. Now, my teeth are perfectly aligned, and I feel much more confident when I smile.

Highly recommend Basma for anyone looking for an effective and convenient orthodontic solution!

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Smile Perfection Achieved

Over 18 months, I’ve been throughly satisfied with the aligners results, my smile has never looked better! Basma team especially Ayat and Roni, were incredibly supportive, consistently reminding me of important steps. Their helpful guidance made my journey smooth and effective. Highly recommended for anyone considering aligners!

19 November 2024
Unprompted review
Rated 5 out of 5 stars

My experience with Basma’s invisible aligners

My experience with Basma’s invisible aligners has been nothing short of exceptional. From the very beginning, I was impressed by how seamless the process was and by the professionalism of their team. Every step was clearly explained, and their personalized follow-up made me feel confident throughout my journey.

Although the treatment lasted 11 months, I barely noticed the time passing thanks to the efficiency and comfort of the aligners. The results speak for themselves: a transformed smile without any discomfort or hassle. The Basma team is always available, responsive, and genuinely dedicated to their patients’ well-being.

I wholeheartedly recommend Basma to anyone looking for a modern, discreet, and effective solution to enhance their smile. This experience exceeded all my expectations, and I am beyond happy to have chosen this Team for my treatment.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with BASMA thank you so much for the great team

I had an amazing experience with BASMA
My invisible aligners treatment ,from my initial consultation to each follow up appointment, the entire team was professional, friendly, and incredibly knowledgeable. They took the time to explain every step of the process, which helped ease any concerns I had.
The clinic itself was always clean and welcoming, making each visit comfortable and pleasant. I was especially impressed with how the staff kept me updated on my progress, ensuring that my aligners were fitting correctly and adjusting them as needed to keep me on track.
After finishing my treatment, I’m thrilled with my results,my teeth are straighter than I ever thought possible without traditional braces. I highly recommend BASMA for anyone considering they truly care about their patients and are dedicated to delivering good results
This review highlights professionalism, patient care, and the overall experience, which is what many potential patients are looking for.

14 April 2024
Unprompted review
Rated 3 out of 5 stars

Not very satisfied!

I like how this is a painless and fast treatment, very effective but i didn’t reach my final result yet although i am done with the 8 months treatment and i hope i will get the guarantee we agreed on, further more i didn’t like how there are hidden fees and whoever sold ‘ the product ‘ at the beginning didn’t give me all details so i was mad and surprised with every step and every extra fee i pay. Overall its worth it and way better than metal or ceramic braces.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

A Smooth Aligner Experience with Basma

My overall experience with Basma was satisfactory, and the process was easy. I loved the flexibility of using aligners, they were comfortable yet effective. The staff and doctors were supportive and always available to answer any questions. I’m pleased with the final results and happy with how everything turned out. Thank you, Team Basma, for bringing back my confidence in my smile!

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Basma are amazing!

Basma did a great job in replacing my smile. Their orthodontists paid attention to detail and requested new aligners when they were not happy with the outcome, and this made me feel like they truly cared about the progress I made during the course of my treatment. I am extremely happy with the service and I would fully recommend them!

24 October 2024
Unprompted review
Rated 5 out of 5 stars

My experience is good

My experience is good. At the beginning, I mad great progress but during the last 3-4 aligners no progress is showing. I have report it many time and I get notification that Im on track.

27 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Simple, easy to do, and no need for the constant check ups at the clinic. It was an amazing journey.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

A 10/10

What can I say? Thank you Basma for this amazing experience, support, and transparency since day one. On my first clinic visit, i discussed with Dr Sally my concerns regarding the crowding in my teeth, she managed my expectations on how the process would be, what I should expect and what I should NOT expect, and we did the scan.

A few days later, my treatment plan was ready and I had a meeting with BASMA’s team, who explained the plan and answered all my questions. What I loved most about the plan is that I can actually see a 3D scan of how my teeth will look like after the treatment and every step along the way, so no surprises.

When the time came to do my IPR and attachments, I had to be in Dubai, so I was directed to a BASMA clinic there and had the procedure done by Dr. Ahmad, who was also very helpful.

My treatment was for 8 months, during which I visited the clinic several times to do my teeth cleaning. I am now wearing my retainer and super happy with the result!!

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience


I recently used Basma invisible aligners and had a fantastic experience and I’m very satisfied with the final results. The instructions were incredibly easy to follow, making the process smooth and stress-free. Their communication was outstanding, with quick responses to any questions I had. I highly recommend Basma for anyone looking to improve their smile!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Expensive but super duper worth it!

At first, I was so hesitant to get myself an aligners thinking it may not fix my lower teeth + it is very expensive. Then I decided to have a consultation from Basma team. I pay attention to their explanation and procedure, Then I decided to get it...and I never regret! During the removal of my attachments, I was so amaze seeing my teeth without the attachments because aside from the awesome result, my teeth becomes really smooth and shiny...Getting an aligners from Basma is the best decision I’ve ever made. Until now I still cannot believe that my lower teeth is really aligned. Expensive treatment but super duper worth it!

31 August 2024
Unprompted review

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