BASED Bodyworks Reviews 516

TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 440 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, noting their effectiveness and the positive impact on hair and skin. Many find the products to be excellent, with some specifically highlighting the shampoo, conditioner, and styling products for their beneficial results. However, a significant number of people express dissatisfaction with the customer service and delivery experience. Common issues include extremely slow processing and shipping times, with orders often arriving weeks or even months late, or not at all. Reviewers also report difficulties in getting clear communication or tracking information, and some mention unhelpful or unresponsive customer support when issues arise.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many praise the high quality and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express significant frustration with delayed... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers express significant frustration... See more

Quality

Consumers find quality to be positive, with many praising the effectiveness of products like shampoo,... See more

Customer service

People report negative experiences with customer service. Many customers describe the customer service as... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ngl pretty disappointed been watching Lance since early 2023. I got the leave in and curl cream said it would come in 7-14 days and a month and a half ish late the leave in bottle was much smaller th... See more

Company replied

Rated 3 out of 5 stars

The international shipping is false you advertise that anything over 100$ is equal to free shipping but that just isn't the case even tho i spent 106€ i still had to pay 42€ for the shipping which is... See more

Company replied

Rated 3 out of 5 stars

Products are solid, but both times i've ordered my order has came 2-3 days late.

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Store

The BASED Guarantee

You have 60 days from the day your item is delivered to request a refund.

You can request a refund whether the product is used or unused. If it did not work for you, we will make it right. To start a request, email support@basedbodyworks.com with your order number and a quick note on what went wrong. We will take care of the rest.

Contact info

2.9

Average

TrustScore 3 out of 5

516 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Awesome for Dark Circles

Been using the under eye elixir for 3 weeks now and honestly impressed. My dark circles have lightened noticeably and the puffiness is way down. Natural ingredients which I appreciate. Only wish the bottle was slightly bigger for the price

12 February 2026
Unprompted review
Rated 1 out of 5 stars

So far

So far , have no recieved my product yet, I will not recommend this at all.
They dont communicate at all , you have to keep asking them when it will be shipped!

Crapy service!!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Pretty fast shipping and you have to…

Pretty fast shipping and you have to order off of the real website or else you might get something you don’t want but the texture powder and sea salt spray is the best hair products I have ever used

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

Guys, the customer service is great. I got a fast response back up my shipping money back because there was a glitch on the website. The people are nice. I got my money fast very quick all the loose reviews or from people who bought them fake or fake websites and all the products are great and I'll definitely be buying more.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing products

Absolutely amazing products. I received all of what I ordered within the first 1-2 days of the expected arrival interval. I ordered their shampoo, conditioner, leave-in, and skin revival spray, all have been great. The shower duo leaves my hair feeling more healthy than ever, and the skin revival spray has actually started to clear up my acne. Most of these bad reviews are probably written by people who ordered from a copy as there are lots of websites and fake businesses stealing their name, and BASED is actively trying to sue them.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Gift never delivered

I ordered for my son. They were delivered to the wrong address and customer service was unhelpful. I would not recommend this company. I can’t speak to the product itself since I didn’t receive it.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you based.

The team made me feel amazing and I knew about every step that they were taking and I never was worried.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous customer service

They are a horrible company to purchase from. I placed a order on 1/27 for the face duo. On 2/4 the order arrived missing the face wash. The company wanted me to show the shipping label to them which I did. But one would think they would have access to it too. They said we will send the missing product. That was 3 days ago and this missing product doesn't even have a tracking # yet. My thought it should of been sent overnight, as it was "Based" that dropped the ball. With that, today is 2/12. Order placed 1/27. Inexcusable. Not like they are giving products away, they are costly.
Ordered with great intentions on 1/27.
Buyer beware. Read these reviews.

27 January 2026
Unprompted review
BASED Bodyworks logo

Reply from BASED Bodyworks

Thank you for bringing this to our attention, and I’m really sorry for the frustrating experience you had with your order. That’s definitely not the level of service we aim to provide.

After reviewing the replacement shipment, I can see that the tracking shows it was delivered on February 17. If you haven’t received it, please reach out to support@basedbodyworks.com so we can look into it right away and help resolve this for you.

We truly appreciate your patience and apologize again for the inconvenience.

Rated 1 out of 5 stars

Scam!!

Scam!!! I ordered off of the based bodyworks website straight from Google and I received a fake product!!!

12 February 2026
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE. This company is a scam. I ordered from them in November and still haven’t received my items (now mid February). I have tried to contact them and have gotten no response. They took my money and I got nothing.

28 November 2025
Unprompted review
Rated 2 out of 5 stars

I want to start by saying I had…

I want to start by saying I had extremely high hopes due to their extensive TikTok promotions. I ordered the texture powder, under eye elixir and got a free toiletry bag. The only reason I’m even giving two stars is because the texture powder is great, and adds volume to my hair. However, my order took 3 weeks to arrive, and the under eye elixir triggered and extreme allergic reaction around my eyes making them red, puffy and I couldn’t see out of one eye for a week. The rash then spread across my whole face, and calmed down a week later. The toiletry bag is just whatever, I’m glad I got it for free as I couldn’t see anyone spending more then $15 on it, let alone $50.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product. The bad reviews are people who bought from a fake based bodyworks website. Yes there are fake ones. You search up based bodywords on google and their are tons of fake websites. You have to do to the real one (basedbodyworks.com) or purchase from amazon. Purchasing from amazon is the best option.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

The workers never gave me my order I…

The workers never gave me my order I ordered since Jan 30th and its almost February 8th, Plus when I tried to cancel my order tiktok denied it and I wasted 20$ on hair clay and texture powder I wouldnt recommend this brand becuase of its shipping issues.

7 February 2026
Unprompted review

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