Bartels Media GmbH Reviews 14

I have used Phrase Express for over ten years, and it is one of my critical programs. I would find it difficult to function without it. The program has evolved since I first started using it, and every change has been for the better. I follow them on YouTube to ensure I have the latest updates.
Finally, the support has been magnificent. I can't say enough about that as well.

Bartels Media GmbH has truly revolutionized the way we communicate with their exceptional software, Phrase Express. This innovative tool has significantly enhanced our productivity by allowing us to effortlessly type long sentences with just a simple hotkey. The efficiency and convenience it offers in typing repetitive messages to customers is unparalleled, making our communication process seamless and time-saving.

Phrase Express has become an indispensable asset in our daily workflow, enabling us to handle customer inquiries swiftly and effectively. Its user-friendly interface and customizable features cater perfectly to our needs, ensuring a smooth and personalized experience. The reliability and accuracy of Phrase Express have exceeded our expectations, setting a new standard in text expansion software.

We are incredibly impressed with Bartels Media GmbH's commitment to developing such a powerful and reliable tool like Phrase Express. It has truly transformed the way we work and communicate, and we highly recommend it to anyone looking to boost their productivity and streamline their communication processes. Thank you, Bartels Media GmbH, for creating such an amazing software!

Purchased their top version of Macro Recorder for 250 Euros, for the OpenAI feature. It didn't work. I emailed the company many times, including a link to a video demonstrating the issue. They watched the video (I received notification), but never replied. I consistently attempted to reach out, no response. I attempted to contact via their payment provider asking for a refund, and they said that Bartels Media GmbH declined. I used to be a fan of this company, but it looks as though they've simply given up on their own products. I would recommend you AVOID.

UPDATE: Following this review, the company reached out and actioned a refund, for which I have increased the review. They stated the messages must've gone to spam and blamed the configuration of my email program, but that wasn't the issue. I would suggest they use a ticketing system or non-email platform to avoid such issues. It was however a complete wasted effort; the purchase was made, the product didn't work, and after months, I got a refund.

I've been using PhraseExpress for years and rely on it dozens (if not hundreds) of times a day. I ran into an odd problem recently and their support was immediately responsive and offered me the perfect suggestions to troubleshoot and fix my issue.

I can't rave enough about both the product and the support.

Excellent piece of software and the support is very quick

I have been using PhraseExpress for almost 3 years. during this time it has
been by my side like a wonderful assistant and has increased my overall
efficiency. I am realizing its value day by day.

Have been using PhaseExpress for many years now and it is an indispensable tool on my laptop!
I had an issue with the license key but with the help of the support team, things got sorted out in a matter of a few hours!
Wonderful product and wonderful support!
Thanks for everything!

(I am Alex 302, registered on their forum.)
Poor technical support, no responses for some technical questions in emails, questions on the forum may be removed without any answer(for example, my suggestion about automatic bug reports, like in many other apps, btw without license you cannot register on the forum. Nonsense!). It is hard to get consultation before buying(I had some problems with demo version, and they did not give a clear answer about random disconnects).

Sharemouse works with license the most of time, but they do not want to help if you have a bug(problem, which is not covered by FAQ, which is more or less informative).
4/5 - app in general;
2/5 - price for the app with support like that;
2/5 - support;
-5/5 - refund policy;
0/5 - silent disconnects in demo(you can test 20-30 minutes). User cannot understand what happened - network/hardware issues or something else. Add nag screen or another notification. I bought a license and was not sure that the program would work as expected.

Too expensive for the app without technical support(especially if it is not used to make money). I talked with the developers of various paid programs. They even gave licenses for detecting problems and providing reqested information, without my request.
I finished.

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UPD 15.08.21
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1. But why not to make beta forum public? Even on github - user can ask technical question, you can read and answer and close it, but anyone can read closed issue, and do not ask the same question many times, or can add new info to existing issue(not all users are noobs, and are able to detect patterns of some problems);
no one want to pay for access to beta testing forum(where he will be ignored:) );

2. My last questions - without replies. Ok, maybe support is not so bad, but ignoring is not good and not user friendly;

4. > but issues a trial expiration notification

I did not see that notification. I saw notification when used DEMO options only(drag&drop or switching prevention).

5. This is why I suggested to add automatic bug reports. Many apps uses it. User just need to enable it and reproduce an issue(crash).

> Inspecting, analyzing and troubleshooting individual user’s computer and networking setups easily can take hours of a senior IT specialist and we regret to say that this is not feasible.

You didn't even try to ask about the details.

> Everybody can test ShareMouse free and without any feature limitation BEFORE making a purchase.

As I wrote above - I did it. Apparently there is some problem with displaying the message about the demo version by timeout. Or it doesn't work after waking up the system.

Ok, changed feedback to 4 stars, for answer, but..

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UPD 06.09.21
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Tried to report two different bugs with collected logs, but they just removed my account from the forum. Every few days I need to restart Sharemouse on both devices. This is tired. Users are involuntary beta testers.
Bugs:
- crash on Macos big Sur(at least 2 times per month);
- program hang on Windows side(every week);
- sometimes clients do not see each other after wake up(every few days. I need to relaunch client on Windows side).