BARLOW TRAILERS LIMITED Reviews 

20
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

We recently returned back from a lovely holiday in one of your 4 berth motorhome and from start to finish, the service, the holiday, the vehicle was outstanding. From picking the vehicle up, we w... See more

Rated 1 out of 5 stars

Hired a horsebox. I had it for 3 days. It cost 200 plus 30 waver in case of an accident. Also a 200 deposit refundable upon return if the box was cleaned and full of diesel. Unfortunately as I was... See more

Company replied

Rated 5 out of 5 stars

I have no hesitation in awarding Barlow Trailers five stars. We recently purchased a new Ifor Williams horse trailer from them. This is a family owned business which clearly puts the customer first. T... See more

Rated 5 out of 5 stars

From the moment we booked we were offered amazing customer service and can’t believe how much value for money we got for hiring the 4 berth motorhome for the week! The camper had everything you could... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Ifor Williams Distributor in NORTH WEST ENGLAND. Over 200 New and Used Ifor Williams trailers for sale and trailer hire at GREAT PRICES!. Online parts shop, massive trailer parts department for next day deliveries.


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3.7

Average

TrustScore 3.5 out of 5

20 reviews

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3.7

All reviews

(20)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

Hired a horsebox

Hired a horsebox. I had it for 3 days. It cost 200 plus 30 waver in case of an accident. Also a 200 deposit refundable upon return if the box was cleaned and full of diesel. Unfortunately as I was returning it on the Monday, I parked it on a carpark at Muncaster. Upon my return I was horrified to find that someone had hit the wing mirror. This had completely smashed and was hanging. To return the box I had to have the mirror taken off. As the waver states accident. SURELY this should be covered under the waver. I am now told that the waver doesn't cover glass. Its the whole mirror and fixings not a windscreen . Advice to others don't bother with the waver . I priced the replacement and its nowhere near 200. There is absolutely no mention of wing mirrors not being included in the waver. In fact the gentleman dealing with it stated that it was different than motorhomes. So what would happen if the side got smashed in and a wing mirror was broken.? So what is covered not much. For other customers looking to hire a vehicle from Barlows. Please read the reply and what is actually covered under this waver. The vehicle wasn't parked in a car park over night. It was parked at my farm for the duration of the time I had the vehicle. This incident occurred when I was returning the vehicle to yourselves. The vehicle was parked at Muncaster Castle car park whilst we called in for a drink. Upon return the wing mirror was off. As I attempted to understand what had occurred. The only explanation , which was pretty vague was that. Sometimes tractors and other vehicles travel through the carpark. This is not on cctv. This vehicle was parked in a safe location and parked for 1 hour . So therefore two vehicles were involved. Obviously if this had occurred at any other time. The vehicle was not safe to be used. I was just happy to manage to return the vehicle by the said time. This vehicle has been locked in my private farm driveway from Friday until Monday am

20 February 2026
Unprompted review
BARLOW TRAILERS LIMITED logo

Reply from BARLOW TRAILERS LIMITED

We’re sorry to hear that you were disappointed with your experience and appreciate you taking the time to leave feedback.

As outlined in our hire agreement, the collision waiver does not cover glass or mirror damage. Unfortunately, this type of damage falls outside the scope of the waiver.

While we understand there are cheaper aftermarket parts available, we choose to source our parts directly through Equi-Trek, who supply genuine Peugeot parts.
The reason for this is simple: once our horseboxes come off hire, we resell them and provide a solid warranty.
Using genuine manufacturer parts ensures quality, reliability, and gives future customers confidence that no inferior or incompatible parts have been fitted.
The cost of the new genuine replacement part is £235 + VAT, which reflects the price of the official component rather than an aftermarket alternative.

Again, we are sorry that you feel disappointed, but we hope this clarifies why we take the approach that we do.
---------------------------------------------------------------
Please see below in the terms & conditions the clearly explained the collision damage waiver which is also on horsebox hire terms on our website and as well as on the signed hire agreement
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13.8Hirer Restrictions:
We are unable to let out on hire or to be driven by:-
(a)Hirers under the age of 25 or over the age of 75 years of age
(b)Hirers who do not have a full valid UK driving licence or one that has been held for less than 2yrs
(c)Persons who have been convicted of an offence in connection with the driving ofa motor vehicle or motorcycle and/or have had their UK driving licence endorsedor suspended or more than 6 penalty points imposed. ("Spent convictions, covered by the Rehabilitation of Offenders Act 1974 may be disregarded)
(d)Persons who have had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of a claims experience and/or have had their insurance or cover cancelled by any Motor Insurer
(e)Persons engaged wholly or partly in professional entertainment or professional sportspersons.
(f).Jockeys and persons connected with racing, gaming industry or press of any sort.
(f)Persons who, whilst driving have been involved in more than one accident during the past 3 yrs.

We offer our customers the option to purchase Collision damage waiver cost is £10 a day.
This option is across all Horseboxes and Motorhomes.
Collision Damage Waiver (CDW) - is not insurance, but an agreement to waive the costs of damage/Excess to your rental vehicle/Trailer if it is involved in a collision.
Download our Collision damage waiver document
Items not covered by Collision Damage Waiver on all Horseboxes and Motorhomes
CDW does not cover:
Glass (all windows, lights and mirrors)
Tyres & wheels
Flat battery
Interior trim (seats, carpet, and all interior materials)
Undercarriage
Your belongings (anything left in the car, including the boot and glovebox)
Lost keys
Gears/transmission
Windscreens
Accidental Damage (Scuffs and Scrapes)
---------------------------------------------------
It covers collision damage , which means when the vehicle is involved in a collision( an accident that happens when two vehicles hit each other with force - definition of collision from Cambridge Dictionary ). The vehicle was left parked in a public car park overnight unattended, unfortunately this wouldn't classify as collision.

Rated 5 out of 5 stars

Great Horsebox Hire Service

Hired a fab Equitrek box from Barlows Trailers at Leyland for the second time. Service was excellent and box a dream. Big shout out to Paula for sorting out all the paperwork and getting us on the road. Also to Chris for showing us round and going the extra mile by lending us a much-needed cable. We will be back!

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Great people to deal with

Great people to deal with, we hired a motor home for the first time and Paula took us through everything in detail, she made the whole experience a happy one. We would highly recommend Barlows Trailers, a great company with staff who look after you.
Thanks again to Paula and the team at Barlows.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Barlow Trailers

Great experience with Barlow Trailers. I hired a Motorhome for Glastonbury Festival this year. This is the first time hiring a motorhome so I called round a few different companies to get an idea of the average price. I came across Barlow Trailers and they got back to me with a price of nearly half of all other quotes I received. I was little skeptical about this as it sounded too good to be true so I asked why they where so cheap compared to all other companies and she explained that other companies tend to put their prices up on big events but they keep their rates the same. I went ahead with the booking and it ended up being a great experience, all smooth from start to finish. On arrival to pick up the motorhome the lady that dealt with me was great. Explained everything in detail about the motorhome. Will definitely be using Barlow Trailers again.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Motorhome hire

We recently returned back from a lovely holiday in one of your 4 berth motorhome and from start to finish, the service, the holiday, the vehicle was outstanding.
From picking the vehicle up, we were greeted by a lovely lady who talked us through everything and made sure we were happy before setting off. The vehicle was spotless, had all cooking equipment needed from pans, crockery, utensils , tea towels …
TV had videos installed to help with any queries e.g how to put the water, electric, heating on etc ….
Would highly recommend and thank you for allowing us to make ever lasting memories

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Quick and easy and a great price as well.

Hired a car transporter trailer from Barlow Trailers and couldn’t be happier with the service. The staff were really helpful and made everything straightforward. The trailer was top-notch—tilt bed, electric winch, and in great condition, making loading and unloading a breeze. Overall, a brilliant experience, and I’ll definitely be using them again.

14 March 2025
Unprompted review
Rated 1 out of 5 stars

Getting barred from Barlows trailers

Barlows Trailers are an absolute disgrace! I just received a call from John informing me that my dad, myself, and the rest of our family are banned from their establishment, even though we have spent a fortune there. John had the audacity to call me and inquire about whether my dad had ordered some parts. I told him that I didn't know because my dad doesn't live nearby, but I could ask him. John then accused my dad of upsetting his staff. I told him that it wasn't my problem. And let me tell you, John, your staff has never been friendly whenever I've been there. Apparently, I'm not allowed to have an opinion. John then proceeded to verbally attack me, resulting in me being banned from Barlows. Despite purchasing a new trailer from them, which turned out to be faulty, I was told that I must have somehow damaged it. Tony, one of their employees, spoke to me as if I were a child when I brought it in for inspection. It costs nothing to greet customers with a smile and a friendly "hi" when they walk in! You say your customer service is excellent but clearly this is the exact opposite. I had to end the call as John was getting aggressive. I have never been spoken to like that in my life!

28 August 2024
Unprompted review
Rated 5 out of 5 stars

A perfect example of five star service.

I have no hesitation in awarding Barlow Trailers five stars. We recently purchased a new Ifor Williams horse trailer from them. This is a family owned business which clearly puts the customer first. There were a couple of minor hiccups along the way, however, they went out of their way to ensure that we were completely satisfied.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

excellant and swift mail order service

I placed an order for 2 x ifor williams 506 full length breastbars for my trailer on Sunday 18 feb, explaining I needed them for the following weekend. Called on 19th and they confirmed they were arranging dispatch. Had a helpful discussion about trailers and travelling horses in general and received the breastbars the next day which fitted perfectly. Im very impressed and would happily use purchase from them again.

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service. Fast Delivery!

Ordered a hitch lock for my trailer, Barlow Trailers were extremely helpful in sorting the correct one out and it arrived the next day. Customer service as it should be.
Highly recommended, many thanks.
Barry Holmes

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Just returned from a weeks holiday in a lovely motor home hired from Barlows Motorhome hire. It was our first time hiring a motorhome and the staff were absolutely fantastic from the booking process to the collection and return to the depot. Not only are they great value for money the motorhome was immaculate throughout and I fully recommend this company and their staff. Mick Mcdermott

25 March 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic motorhome and amazing customer service

From the moment we booked we were offered amazing customer service and can’t believe how much value for money we got for hiring the 4 berth motorhome for the week! The camper had everything you could wish for, everything you would need was provided. A huge thanks to Kim and Doreen for making the whole experience so easy and such a delight. We will definitely be booking again and highly recommend Barlow Trailers if you want to hire a motorhome.

18 February 2022
Unprompted review
Rated 5 out of 5 stars

A Caring, Excellent Service

I recently purchased a 42mm original Ifor Williams jockey wheel for my old trailer from Barlow Trailers. This was to facilitate the transport of some stone to our new home. I had a need to unhitch the the trailer while still loaded. My reasoning was that the jockey arrangement would at least be able to unhitch a load that was within the specification of the trailer. Unfortunately when I contacted Barlow, John explained that the original design was not intended for this purpose and hence this was why the central leg of the jockey wheel failed. However this did not stop Barlow Trailers sending me a replacement. John, Ioana, thanks ever so much for your help and understanding. What an excellent service despite my lack of knowledge. A business that cares for their customers with excellent service and advice. Thanks again.

24 September 2021
Unprompted review
Rated 1 out of 5 stars

Not good

Not great - Ordered parts, wrong parts sent, refusal to replace without unacceptable delays. A web site malfunction blamed on the customer. A Royal pain!

27 November 2020
Unprompted review
Rated 5 out of 5 stars

Good delivery time

Fast delivery

4 December 2019
Unprompted review
BARLOW TRAILERS LIMITED logo

Reply from BARLOW TRAILERS LIMITED

Hi Mathias, thank you for your review. We do aim for a next day delivery depending on the time of the order and your location so I'm glad you got your order quickly. :-)

Rated 5 out of 5 stars

Well there is only one place to go if…

Well there is only one place to go if you require a Plant Trailer and thats Barlows.

they know their onions from their carrots and the product is fantastic, the sales team looked after me and i had exactly what i needed within 30 mins.

i purchased a Gap Spec GH94 plant trailer and it will be a fantastic addition to our fleet.

Ian @ North Star Estates Ltd

19 July 2019
Unprompted review
BARLOW TRAILERS LIMITED logo

Reply from BARLOW TRAILERS LIMITED

Hi Ian, Thank you for the lovely review, we are glad you were satisfied with our service and your trailer, we always try our best to help customers but it's always nice to hear back. Look after your trailer and it will give you many years of service

Rated 5 out of 5 stars

Called in today to buy a roof rack for…

Called in today to buy a roof rack for my BV64E trailer. Not only did I get good service, but they offered to fit it whilst I waited. Absolutely made up, thank you

2 May 2019
Unprompted review
BARLOW TRAILERS LIMITED logo

Reply from BARLOW TRAILERS LIMITED

Hi Paul, thank you very much for your review and glad we could be of service to you, we do try our best to provide expert advice and good customer service whenever possible :)

Rated 5 out of 5 stars

HIGHLY RECOMMEND - FABULOUSLY HELPFUL AND KNOWLEDGABLE COMPANY

Absolutely fantastic service. Wasn’t quite sure what part I needed for my Ifor Williams trailer. They were able to tell me exactly what I needed and if the part came with it’s own screws etc. The part didn’t include screws but Barlow Trailers included the correct size free of charge. (I think the lovely ladys name was Iona). Prices reasonable and delivery super quick. Will definitely use again should I need more parts and I can’t praise or recommend them highly enough.

29 March 2018
Unprompted review

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