BarkBox is such a fun monthly treat for our girls, and their customer service is amazing! We have been customers since 2018, and they have adjusted our plan several times as our dogs' toughness needs... See more
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At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.
Scout's Honor Guarantee
We guarantee 100% Happiness

Contact info
United States
- happyteam@bark.co
- barkbox.com
Replied to 100% of negative reviews
Typically replies within 24 hours
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Listen to your customers
This box was perfect
This box was perfect! She loved her toy., new favorite! Jerky treats make her so happy too. Thank you customer service for hearing me!
Always concerned about my dogs health…
Always concerned about my dogs health and the items I will be feeding them. Any questions I have Bark is willing to answer them without problems.
Every time I called whether with a…
Every time I called whether with a question or problem, it was addressed immediately and they made sure my pup & I were completely satisfied.
Toys are fabulous and nearly non…
Toys are fabulous and nearly non destructive. My dogs love the treats and can't wait til I pull out a new bag.
Bark has always responded promptly if I have questions.
Loki loves everything in his box
Barkbox has been great for all of us!
Barkbox has been great for all of us!! Artie absolutely loves his toys, and gets so excited when he sees the box at the door! Great quality, and the team is always responsive and helpful if we ever have an issue (which is very far and few between!) I recommend it to everyone, such a great company, great quality toys, and great experience!
Dog approved
New treats are much improved from the older ones and my dog can’t wait to retrieve her bark bag from the front porch. Not sure how she knows it’s her package.
Excitement
The excitement, I see on my pups faces when they know the box is for them, makes my day. They love the toys and treats are always a hit.
Barkbox stands behind their toys@
So happy that Barkbox kindly replaced a toy that my dogs uncharacteristically unstuffed. Truly a surprise that they offered to do this. They also asked what type of toys my dogs like best. My girls were thrilled with the selected toy and immediately started playing with the chipwich squeaky toy.
Excellent Quality and Service
Excellent customer service and quality of toys for my dog! Each Bark Box is very well designed, and is so fun to open each month.
I like having the options
I like having the option to change or add to my box each month. My dog loves getting her box of goodies in the mail!
Happy
Every time I’ve had a problem they solved in a timely manner. Always polite and nice to talk too
We love bark box
We love bark box. The treats are perfect and we love the toys each month.

Reply from BarkBox
Very friendly
Very friendly and addressed my concerns professionally. Took all my pets into consideration and gave my several options. Confirmed my request was correct.
Well not great.
Well, not only did I not receive February’s bark box I still haven’t received Mark’s book box and in February they told me they would send me toys to make up with it and they never arrived so I had to contact customer service again and they said they would send me more and I haven’t gotten those either!!! customer service is usually phenomenal, but I’m struggling lately

Reply from BarkBox
The boxes are super cute with fun…
The boxes are super cute with fun themes and playful games included. Especially the Knights of Gnawmore recently, I have her sigil on her little room.
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