While the Baratza Encore coffee grinder was dissapointing, Baratza support has been the best I've ever experienced. I grind a variety of fresh beans, both medium and dark roast for drip coffee and esp... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Probably the best customer service I've ever had. I called their number and mentioned that a part in my machine was broken and they sent me two at no cost, no questions asked. When I was putting toget... See more
Company replied
Kind, attentive, and rapid support. Rep reached out within 24 hours. Figured out the problem and the part required. Shipped it fast and provided excellent instructions for self-repair. This is a base... See more
Company replied
1. Understood the problem(s] 2. Shipped replacement parts under warranty promptly without charging customer. 3. Had stock of needed parts for 14 year old Encore 4. Had informative DIY repair vidoe... See more
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Company details
Written by the company
Founded with the singular goal of helping people make the best-tasting cup of coffee at home by grinding freshly roasted beans right before brewing, using a precision burr grinder. More than 25 years later, Baratza is one of the most revered coffee grinder companies, sold in over 75 countries and proudly part of the BRG Group’s portfolio of innovative coffee products.
Contact info
United States
- 1-877-701-2021
- baratza.com
4.7
Excellent
3K reviews
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Replied to 99% of negative reviews
Typically replies within 48 hours
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Customer service was helpful and…
Customer service was helpful and shipped me a replacement part free of charge.
19 May 2026
Reply from Baratza
We appreciate you taking the time to write. Fast, helpful follow-up can make all the difference, and we're glad that came through here. Support after the sale is a big part of how we stand behind our grinders.
Happy grinding!
Baratza
Reply from Baratza
Thanks for sharing this. We're glad the quick response, service, and follow-up stood out. Ongoing support is an important part of keeping grinders working well over time.
Cheers,
Baratza
Customer support was incredibly helpful…
Customer support was incredibly helpful and responsive and solved my problem.
27 May 2026
Reply from Baratza
Thank you for the kind review. We're glad our support team could help get your issue sorted and keep things moving. Long-term support is a big part of what we build around our grinders.
Thanks again,
Baratza
My overall experience has been good but…
My overall experience has been good but I have had ongoing problems with burr holders going bad since I bought this grinder. I know what you need to do to avoid breaking them but it hasn’t worked for me on this grinder.
20 May 2026
Reply from Baratza
We appreciate the feedback here. We're sorry you've continued to run into trouble with the burr holder on this grinder. We'll follow up directly to take a closer look and continue the conversation from there.
Kind regards,
Baratza
Customer care service was excellent
Customer care service was excellent. I needed a few replacement parts and they doubled back to be certain I got what I needed and then asked if all came correctly. Overall a very good experience.
22 May 2026
Reply from Baratza
Thanks for sharing this. We're pleased the team took the time to confirm the right replacement parts and check that everything arrived as expected. That kind of careful support is an important part of keeping grinders working well over time.
Cheers,
Baratza
Positive resource
1. Understood the problem(s]
2. Shipped replacement parts under warranty promptly without charging customer.
3. Had stock of needed parts for 14 year old Encore
4. Had informative DIY repair vidoes
Thanks to you I have both the old Encore for French press and the Encore ESP for my espresso
27 April 2026
Reply from Baratza
We appreciate you taking the time to write. It is great to hear the parts support, warranty help, and repair resources were useful for your Encore. Keeping older grinders running is something we care about, and we're glad your setup is serving both French press and espresso now.
Happy grinding!
Baratza
I spoke with someone and they helped me…
I spoke with someone and they helped me choose which part to order. They sent me a video so I would know how to replace it. They sent me an e-mail to check that everything went well. Amazing support!
19 May 2026
Reply from Baratza
Thank you for the kind review. We're glad the team could help you choose the right part, share a repair video, and check in afterward. Support that keeps repairs approachable is a big part of how we back our grinders for the long run.
We grind, you brew!
Baratza
Reply from Baratza
Thanks for the kind review. We're glad the help was there when you needed it and that things moved quickly. Dependable support is a big part of keeping a grinder going over time.
Cheers,
Baratza
The customer service was truly…
The customer service was truly personable and expert when it came to the subject matter! I bought a new machine because I can rely on that team so much.
22 May 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear the team was knowledgeable and helpful when you were deciding on your next machine. Long term support and repairability are a big part of what we stand behind.
Kind regards,
Baratza
Very helpful customer rep
Very helpful customer rep. He asked intelligent questions to figure out why my grinder wasn’t working and sent me replacement parts free and they arrived in a free days. We were able to fix the machine with the instructions which had links to YouTube videos. It wasn’t easy but we did it and machine works great.
22 May 2026
Reply from Baratza
Thanks for sharing this. We're glad our team could help narrow down the issue, get the replacement parts out quickly, and support the repair with clear guidance. Keeping grinders working with practical parts support is central to how we build for the long run.
Happy grinding!
Baratza
Good experience with the customer…
Good experience with the customer service interaction but ended up returning the grinder and getting a different model of the same brand.
23 May 2026
Reply from Baratza
Thanks for sharing this. We appreciate the positive note about the service interaction, even though this one ultimately was not the right fit and you chose a different model. We are glad our team was helpful along the way.
Kind regards,
Baratza
It went wuite well!
16 May 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear everything went smoothly. Reliable support is an important part of keeping a grinder in service for the long run.
Cheers,
Baratza
super helpful and quick!!
23 May 2026
Reply from Baratza
Thank you for the kind review. We're glad the help was prompt and useful. Keeping support straightforward and effective matters to us.
Thanks again,
Baratza
Needed more help to maintain product
Needed more help to maintain product. When I got it it seemed it was too late. Machine wouldn’t work and I had it less than a year
14 January 2026
Reply from Baratza
We're sorry this experience fell short. Based on your review, it sounds like you needed maintenance guidance earlier and then ran into a grinder that would no longer run after less than a year. We'll follow up directly to look into what happened and continue from there.
Kind regards,
Baratza
Great service!
22 May 2026
Reply from Baratza
Thanks for the kind review. We're glad the service was a good experience from start to finish. Support that stays helpful over the life of the grinder matters to us.
Cheers,
Baratza
Great service and response time to my…
Great service and response time to my issue. Received my replacement part fast and with no issues.
6 May 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear the replacement part arrived quickly and helped resolve the issue without extra back and forth. Keeping parts support straightforward is an important part of owning a Baratza grinder.
Thanks again,
Baratza
Great customer service
Great customer service took care of it and got the problem fixed didn’t hassle me for my receipt )bought the product two years prior)
The rep knew what she was talking about! Great quality
15 May 2026
Reply from Baratza
We appreciate the feedback here. We're glad our team could get the issue sorted without sending you chasing for an old receipt, and that the support felt knowledgeable along the way. Long term product support is a big part of how we stand behind our grinders.
Kind regards,
Baratza
Very personable
Very personable, helpful. Turned out the part wasn’t a fix but my product is old.
21 May 2026
Reply from Baratza
Thank you for sharing this. We're glad our team could help clarify the issue, even though the part was not the right fix in the end. We appreciate the chance to support older grinders and keep them going as long as possible.
Kind regards,
Baratza
Grinder fixed for free.
The agent was courteous and provided the part I needed to fix my grinder for free.
14 May 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear the part you needed got your grinder back in working order. Keeping grinders repairable and supported for the long run is a big part of what matters to us.
Cheers,
Baratza
Amazing customer service
Probably the best customer service I've ever had. I called their number and mentioned that a part in my machine was broken and they sent me two at no cost, no questions asked. When I was putting together my machine again I noticed another part was worn, so I followed up and they sent the needed part for free again! Truly exceptional and worth praise.
14 May 2026
Reply from Baratza
Thanks for the kind review. We're glad our team was able to help with the parts you needed and keep things moving when another worn part showed up. Long term support is a core part of owning a Baratza grinder, and we appreciate you recognizing that.
Happy grinding!
Baratza
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