I was pleasantly surprised by a polite helpful human. The first grinder ring broke and I bought one thru the website. I could not find one on line and called customer support, explained my problem and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is remarkable my coffee grinder is still working after 20+ years. It does a fantastic job. Baratza products are made to last and this is a very rare quality these days. Recently I needed to clean... See more
Company replied
While the Baratza Encore coffee grinder was dissapointing, Baratza support has been the best I've ever experienced. I grind a variety of fresh beans, both medium and dark roast for drip coffee and esp... See more
Company replied
Probably the best customer service I've ever had. I called their number and mentioned that a part in my machine was broken and they sent me two at no cost, no questions asked. When I was putting toget... See more
Company replied
Company details
Written by the company
Founded with the singular goal of helping people make the best-tasting cup of coffee at home by grinding freshly roasted beans right before brewing, using a precision burr grinder. More than 25 years later, Baratza is one of the most revered coffee grinder companies, sold in over 75 countries and proudly part of the BRG Group’s portfolio of innovative coffee products.
Contact info
United States
- 1-877-701-2021
- baratza.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Customer service was great
1 May 2026
Reply from Baratza
Thanks for sharing this. We appreciate the positive note about your service experience. Your feedback is helpful as we continue improving both product and support.
Kind regards,
Baratza
Really hands-on troubleshooting…
Really hands-on troubleshooting assistance simply by exchanging pictures and repair guides via email. Next day response. They sent me the replacement part at no charge during the warranty period. Simple installation by just following the guide.
30 March 2026
Reply from Baratza
Thank you for the kind review. We are glad the photo-based troubleshooting, repair guide, and replacement part helped make the fix straightforward. Practical support and accessible parts are a big part of keeping Baratza grinders in service.
Cheers,
Baratza
Take Vacation and Hope for a Call Back
Was efficiently referred to Tier 2 support.
However, the call back occurred at some random time - no time frame set. I left a message requesting a call back window. No response.
I - like many - cannot take a day off hoping Baratza tech support might call some day at some time.
Seems the performance goal is set for % called backed, not service quality / customer satisfaction
17 January 2026
Reply from Baratza
We're sorry the callback process was handled this way. The lack of a clear time window and the missed response to your message made this harder than it needed to be. We will follow up directly to continue the conversation and look into what happened with the Tier 2 callback.
Kind regards,
Baratza
Reply from Baratza
We're sorry this has not been resolved. We will follow up directly to continue the conversation and review the issue with you.
Kind regards,
Baratza
Reply from Baratza
Thank you for the kind review. We appreciate your note about the steady support and the reliability of the grinder. Long-term consistency in both product and service is a big part of how we support Baratza grinders.
Kind regards,
Baratza
Clearly didn't read the emails I sent
Clearly didn't read the emails I sent. Just sent canned responses.
7 May 2026
Reply from Baratza
We're sorry the email exchange came across that way. We will follow up directly to review what was sent and continue the conversation with you.
Kind regards,
Baratza
Reply from Baratza
Thank you for the kind review. We appreciate your note about the clear communication and dependable follow-through. Steady support like that is an important part of how we back Baratza grinders.
Kind regards,
Baratza
Excellence in Customer Care
Hunter and the Baratza team have restored my faith in customer service. They stand behind their products in a way that seems rarer and rarer. My experience made me a lifelong supporter. Kudos Baratza!
6 May 2026
Reply from Baratza
Thanks for sharing this. We are glad your experience with our team left you with renewed confidence in the support behind our products. Long-term service and follow-through are a big part of how we support Baratza grinders.
Cheers,
Baratza
Friendly and professional support
Friendly and professional support. Great follow up and follow through. Visumusi and Lulu address my concern with helpful interactions. Thanks!
29 April 2026
Reply from Baratza
We appreciate you taking the time to write. We are glad the follow-up was handled professionally and that your concerns were addressed helpfully along the way. Reliable support over time is an important part of owning a Baratza grinder.
Thanks again,
Baratza
I was worried when Breville took…
I was worried when Breville took ownership of Baratza, but this interaction to help me repair my Encore took away all those concerns.
5 May 2026
Reply from Baratza
Thank you for the kind review. We are glad this repair experience with your Encore gave you confidence in the support behind the grinder. Long-term service and repair help remain an important part of how we support Baratza products.
Kind regards,
Baratza
Good customer service and support on grinder
Had a good experience with needing a new part for my baratza 270 grinder. It's a know issue they completely took care of it at no charge was were easy to work with. It's a great company and with awesome product support. Thank you 👍
6 May 2026
Reply from Baratza
We appreciate you taking the time to write. We are glad our team could help with the part for your 270 grinder and make the process easy to work through. Practical parts support is a big part of keeping Baratza grinders in service.
Thanks again,
Baratza
Great support
Customer support shipped me the parts i needed to fix my Encore, with very clear how to videos to do the work myself.
6 May 2026
Reply from Baratza
Thanks for sharing this. We are glad our team could get the parts to you for your Encore and provide clear video guidance for the repair. Accessible support and repairability go a long way in keeping grinders running well.
Cheers,
Baratza
Reply from Baratza
Thank you for the kind review. We appreciate your note about the straightforward and useful support you received. Dependable help is an important part of keeping Baratza grinders going for the long run.
Kind regards,
Baratza
Excellent customer service
Excellent customer service, sent them a message got a response very quickly, more than happy to help. Highly recommend there product and the service.
29 April 2026
Reply from Baratza
Dear Kate,
thank you for your kind words. We’re really glad to hear our team was able to respond quickly and provide helpful support. Your recommendation means a lot to us.
Kind regards,
Baratza.
A+ customer service!
The entire customer service department was responsive, helpful, friendly and diligent!
Thank you Baratza.
6 May 2026
Reply from Baratza
We appreciate you taking the time to write. It is great to know our support team was responsive and diligent throughout the process. Long-term support is a big part of how we back Baratza grinders.
Thanks again,
Baratza
Prompt and helpful advice
Prompt and helpful advice. Got me fixed up quick and sent me a free part to boot!
6 May 2026
Reply from Baratza
Thanks for sharing this. We are glad our team could help get things sorted quickly and provide the part you needed. Practical support and ready access to parts go a long way in keeping grinders in service.
Cheers,
Baratza
Great customer support!
Great customer support!
Helped me get the parts I need to keep my machine running fabulously.
6 May 2026
Reply from Baratza
Thank you for the kind review. We are glad our team could help you get the parts needed to keep your machine running well. Ready access to parts and support is a big part of keeping Baratza grinders in service.
Thanks again,
Baratza
I've owned my Baratza Encore for years…
I've owned my Baratza Encore for years now and have always been quite satisfied with the job it does for me. When I finally did have an issue with it, I called them and explained it to the lady that answered the phone and she immediately knew what the cause was and named the parts I needed and when I asked how much those would cost her answer that they would be free surprised me. A few days later I received them and the replacement was easy and it's back to grinding like new! Thank you SO much!
Dave F. in Kansas
4 May 2026
Reply from Baratza
Thanks for sharing this. We are glad our team could quickly identify the parts needed for your Encore and help get it back to grinding like new. Long-term parts support and repairability are central to how we back our grinders.
Cheers,
Baratza
Very helpful and knowledgeable
Very helpful and knowledgeable. Actually sent the last piece I needed for free. Some of the best customer service I've ever had.
28 April 2026
Reply from Baratza
We appreciate you taking the time to write. We are glad our team could help with the final part you needed and make the repair easier to complete. Practical parts support is a big part of keeping Baratza grinders in service.
Thanks again,
Baratza
Background broken ring burr holder for encore esp
Background broken ring burr holder foe encore esp bought 25 nov 2025.
Raised ticket on 23rd of March through sage who supplied the appliance.After Several phone calls that week found that the ticket had been forwarded to wrong dept on Baratza.
Eventually Baratza Support contacted me to say part ordered. Part finally arrived 27th April (over a month without grinder) due to no stock in UK. Find it bewildering that a part that is supposed to break to protect machine is not kept in large quantities. Not acceptable to be without a product for a month only owned for 5 months.
Simon
5 May 2026
Reply from Baratza
Dear Simon,
thank you for taking the time to share your experience. We understand how frustrating it can be to be without your grinder and to face delays, and we truly appreciate you bringing this to our attention. We are working hard to improve availability and processes to help ensure this does not happen again.
Kind regards,
Baratza.
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