Banks Lyon Jewellers Reviews 

Excellent Service, within a few minutes of completing my order I was contacted and told exactly when I would receive my watch. Nice little surprise when I opened the box to find some very nice mint chocolates. Very happy with my purchase too. Highly recommend Banks Lyon

The experience of choosing a gift for my birthday was exceptional. Samantha Ireland took her time to understand what I was interested in, what was important to me and was respectful of our budget. She showed me a wide range of watches from different designers to focus on my likes and dislikes. She explained the various features, strap and face options, guarantees and more. Sam was knowledgeable, engaging and listened to me and was patient. I cannot recommend her highly enough.
Banks Lyons is a very special space to make a special purchase and I feel fortunate that it is our local jewellers. All the staff are friendly and take a genuine interest in your purchases.

I decided to buy an Omega Seamaster 300 and as there are no Omega retailers in my Town I searched the internet, after numerous phone calls to Omega retailers I came across Banks Lyon Jewellers based in Lancaster.
The Lady I dealt with is called Aziza and she was fantastic, knowledgeable and extremely helpful.
I paid for the watch over the phone (I received a payment link) on the Saturday and the watch was with me in the beautiful box, all paperwork and the worldwide guarantee the following Tuesday.
Thanks again Aziza 10 out of 10 for your customer support.

Aziza was very helpful and pleasant. The watch was perfect and arrived earlier than expected. I would be very happy to shop here again.

Samantha was brilliant and was very happy with my purchase

Fantastic customer service and communication from point of order to delivery. Made me feel like a valued customer. Would highly recommend and will use again.

Fantastic service, watch arrived within a day! No issues whatsoever.

I can’t begin to say nice enough things about everyone at Banks Lyon and especially Tom Lindsay, from start to finish the whole experience was a joy and I couldn’t be happier. If anyone is looking for world class service and in a high end environment then you need to visit Banks Lyon in Lancaster. I will be back in the future for sure 🤩

Aziza has now sold me two Omega watches and all done via email, telephone and WhatsApp due to me living over 100 miles away. I can not fault the service and speed of which Aziza and Bank Lyon communicate and deliver your purchase. Thank you once again Banks Lyon, HIGHLY recommended by a very happy customer

From start to finish I received wonderful customer service with a very personal touch.
Aziza was so friendly, knowledgeable and the personal note within my new watch box was the icing on the cake. I’d recommend this company and their staff to anyone who wants a brilliant experience buying a gorgeous watch. Thank you.

After years of procrastination over buying a new watch, I finally made to the decision to buy my Cartier Santos with Banks Lyon because of Aziza. She went above and beyond to ensure I had different real life pictures of the watch and answered every question I had within an hour day or night. A true professional.

Banks Lyon make you feel special but relaxed, and you know everything they sell is the best quality, you feel respected and reassured, you know you won't be disappointed with your purchase.
I was served by Samantha, it felt like a relaxed chat, no pressure, no judgement, she took the time to understand what I wanted, and presented the options in an informed manor, without expectation. I may not have bought there and then if it hadn't have been for her relaxed and supportive demeanor.

Brilliant experience for my purchase of a new watch this weekend. Paid through crypto which was seamless and then great communications from store. Thanks Aziza! The note and chocolate in the delivery made me smile.

Quick and efficient watch battery replacement.
Helpful and supportive sales assistant for purchases.
A well laid out shop premises that you would expect to see in a large city.

Hannah at Banks Lyon was knowledgeable, courteous and efficient and made the experience of buying a very special item memorable.

Jake Metcalfe gave myself and my mother a Fantastic experience from start to finish as I was looking for that special watch for my husbands up and coming special birthday. Friendly and knowledgeable - highly recommend Banks Lloyd to anyone who is after that special something!

Not usually one to write reviews but I would highly recommend this service. I would personally like to thank Aziza for providing professional insight and help every step of the way from start to finish, choosing a luxury watch can sometimes be a difficult process, however Azizas expertise, knowledge and understanding made everything a smooth, easy and enjoyable experience, can’t say enough good things. I’ll definitely be using this service again in the future.

This was my second time and now I can confirm the support is excellent!
I received my order in less then 3 days, shipping really fast.

Felt very comfortable, no pressure sales and enjoyed the whole experience.

I had such an excellent experience with Banks Lyon. I came to them to commission a bespoke piece and their customer service was absolutely amazing. They worked very diligently and their communication was superb.
I was impressed with the level of craftsmanship their design team showed.

10/10
definitely will be a returning customer.