Just had Ricardo out to fix my doorlock and he was fantastic.Polite, professional and courteous, he quickly assessed the problem and offered me the alternatives – whether to get him to fix the lock or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Reliable and helpful. They no longer remind me to book an annual visit, which was helpful. The time slot for the visit is eg 8.30 -1pm whereas a shorter slot to stay in would be more convenient or tex... See more
Company replied
Adam was excellent - he rang first, and arrived halfway through the time slot as I had requested. He removed his shoes before entering (without being asked) and was thoroughly professional in all the... See more
Company replied
on Tuesday 7th July , two incredible young men Matt and Chris, arrived at my sister in laws apartment ,in Norland square, she was not around, they had my number to call, they are smart and out of... See more
Company replied
Company details
- Security Service
- Door Supplier
- Emergency Locksmith Service
- Locks Supplier
- Security System Installer
- Security System Supplier
Written by the company
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contact info
20 Thornsett Road, SW18 4EF, London, United Kingdom
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4.5
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was after sales service
This was after sales service, I bought a lock 3 months ago which had a small default and became stiff. The Banham team, the manager Maryam in particular and the lock specialist Ryan were very helpful to resolve the technical issues, gave me new keys and also arranged to install the lock.
23 June 2026
Unprompted review
Reply from Banham Group
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
Kind regards
Debbie
Banham Customer Service Team
On time
On time, great service and follow up in the evening. Very nice and service minded personnel
22 June 2026
Reply from Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
John was a star
John was absolutely amazing! Professional, efficient, friendly and kind. He really helped me with a problem that could have cost hundreds. When I showed the £21 bill to my partner after leaving the shop, he couldn't even believe it. I truly appreciated it.
17 June 2026
Unprompted review
Reply from Banham Group
Thank you very much for taking the time to leave us a 5-star review. We truly appreciate receiving feedback from our customers and are delighted to hear that we have met your expectations. We will make sure that your review is passed on to John.
Kind regards
Debbie
Banham Customer Service Team
Banham won't reply to an important question - again
I originally posted that 'I have emailed Banham five times, at both their maintenance address and at customer service, about our landline connection to the Alarm Receiving Centre after PSTN gets switched off. The occupants of our house are my wife and myself, both in our 80s. I have not received any reply, not even an acknowledgement.'
Banham replied to this review asking me to contact them by email. I did so, but a week later (29 June) I have still heard nothing from them.
My first email to them was sent four months ago and received no reply. By contrast, it took them less than a day to respond to my negative review in this public forum. But now they've failed to respond to the further email they asked me to send them.
21 June 2026
Unprompted review
Reply from Banham Group
Thank you for taking the time to share your experience, and we are very sorry to hear about the frustration caused.
We have carried out a thorough search of our systems and, unfortunately, have been unable to locate any emails sent to us under the name provided in your review. We take all customer communications very seriously and operate with strict service level agreements to ensure that emails are responded to promptly. It is certainly not our intention to leave any enquiry unanswered.
We would very much like to resolve this for you as quickly as possible. Could we kindly ask that you contact our Customer Service team directly on 020 7622 5151? Our team will be happy to assist you immediately with your enquiry and ensure you receive the support you need.
Thank you again for bringing this to our attention, and we look forward to helping you resolve this matter.
Kind regards
Debbie
Banham Customer Service Team
Quick and efficient service
The service engineer arrived on time for our annual service. He was friendly, efficient and personable.
18 June 2026
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Team were polite and efficient
Team were polite and efficient. They sorted out a problem and tested the system
18 June 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Quick and efficient.
18 June 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Good service
The engineer was very pleasant and efficient inspiring confidence.
Why I haven’t given 5 star is because first occasion the engineer never came and I had no notice of it. I had to phone to find out what had happened.
10 June 2026
Reply from Banham Group
Thank you for your feedback. We're really pleased to hear that the engineer’s professionalism and efficiency helped give you confidence in the service provided.
We are sorry, however, for the missed initial appointment and for the lack of communication on that occasion. Your comments have been noted, as it is customer feedback which allows us to improve our service levels.
Kind regards
Debbie
Banham Customer Service Team
Timing adjusted to suit my schedule .
Timing adjusted to suit my schedule .
Arrived on time.
Thoroughly professional
17 June 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Ryan fixed my door lock and serviced it…
Ryan fixed my door lock and serviced it within 10 minutes while i was awaiting in the showroom. Fast, professional and polite. Great service!!!
18 June 2026
Unprompted review
Reply from Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Efficient Engineer
The engineer came somewhat early within the morning segment and was very efficient in checking my system.
9 June 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
excellent performance
He missed the first two appointments but when he came he thoroughly tested everything and left everything in working order
9 June 2026
Reply from Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers.
Kind regards
Debbie
Banham Customer Service Team
Prompt arrival
Prompt arrival, very efficient system review, clear conversation, back-up battery replaced.
Very polite and efficient.
16 June 2026
Reply from Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
RELIABILITY & CONTINUITY IS WHAT WE ALL NEED NOW
Timescale adhered to.
Ricardo was on time and did the job swiftly
and professionally, so not intrusive as so
many of these calls often are
8 June 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Horrible experience with Customer…
Horrible experience with Customer Services. I scheduled a home survey today -Banham offers this to sell their services-. Since the Banham representative was an hour late, I emailed to find out how much longer I should expect to wait, but no one replied. Fifteen minutes later, I called and that's when I found out that Customer Services had canceled. Customer Services decided to cancel my appointment without notifying me! Customer Services decided that Banham couldn't install another lock, change the door, etc. All these decisions were made before the visit! Horrible experience; Banham is a disappointment. I will call a more reputable service.
16 June 2026
Unprompted review
Reply from Banham Group
Thank you for your review and for bringing this to our attention. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we really want to make things right, but as Trustpilot do not provide us with your contact details, we would ask that you contact us directly at customerservice@banham.co.uk (mailto:customerservice@banham.co.uk) so we can address your concerns.
Once again, we apologise that our service did not meet your expectations.
Kind regards
Debbie
Banham Customer Service Team
Sam knew what he was doing
Sam knew what he was doing, he was pleasant to deal with and he cheerfully navigated his way around various obstacles that were in the way of the things he needed to inspect. He also helped me to log onto the app.
15 June 2026
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Picked a lock finish and then when they…
Picked a lock finish and then when they installed it was a completely different finish - shiny and lacquered not Matt and rough - they said the finish was updated since I had ordered - took 8 weeks to even get it installed and wrong finish - still resolution - being ignored on email and WhatsApp by Jason Fournillier Banham Security Consultant
16 June 2026
Unprompted review
Reply from Banham Group
Thank you for your review and for bringing this to our attention. We’re truly sorry to hear about your experience with your locks. Your feedback is invaluable, and we really want to make things right, but as Trustpilot do not provide us with your contact details, we would ask that you contact us directly at customerservice@banham.co.uk (mailto:customerservice@banham.co.uk) so we can address your concerns.
Once again, we apologise that our service did not meet your expectations.
Kind regards
Debbie
Banham Customer Service Team
I needed two keys cut
I needed two keys cut, called the main phone number, spoke to somebody within 2 minutes. He was very helpful and suggested a trip to Earlsfield as close by. When I got there, the guys on reception were very professional and from arrival whole thing took less than 10 minutes. Very good impression of the company.
16 June 2026
Unprompted review
Reply from Banham Group
Thank you for leaving us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided at our Earlsfield showroom and will be sure to pass your comments to the showroom.
Kind regards
Debbie
Banham Customer Service Team
Very pleased
Very pleased. arrived on time, cheerful and helpful and willing to 'go the extra mile' for me as I had just come out of hospital.
Would recommend.
15 June 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.