Just had Ricardo out to fix my doorlock and he was fantastic.Polite, professional and courteous, he quickly assessed the problem and offered me the alternatives – whether to get him to fix the lock or... See more
Company replied
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Review summary
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Reliable and helpful. They no longer remind me to book an annual visit, which was helpful. The time slot for the visit is eg 8.30 -1pm whereas a shorter slot to stay in would be more convenient or tex... See more
Company replied
Adam was excellent - he rang first, and arrived halfway through the time slot as I had requested. He removed his shoes before entering (without being asked) and was thoroughly professional in all the... See more
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on Tuesday 7th July , two incredible young men Matt and Chris, arrived at my sister in laws apartment ,in Norland square, she was not around, they had my number to call, they are smart and out of... See more
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Company details
- Security Service
- Door Supplier
- Emergency Locksmith Service
- Locks Supplier
- Security System Installer
- Security System Supplier
Written by the company
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contact info
20 Thornsett Road, SW18 4EF, London, United Kingdom
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4.5
Excellent
6K reviews
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Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Aaron and his colleague are Very…
Aaron and his colleague are Very professional engineers. Polite and answered our questions.
16 July 2026
Reply from Banham Group
Thank you for taking the time to leave us your 5-star review. We are delighted to hear that you are happy with our engineers and will be sure to pass your comments.
Kind regards
Debbie
Banham Customer Service Team
Your young man Donovan was excellent
Your young man Donovan was excellent; he knew his job well, and is a really nice young man. We wish him success in his life.
16 July 2026
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments.
Kind regards
Debbie
Banham Customer Service Team
Very efficient
9 July 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Turned up on time
Turned up on time. Very personable young man. System checked and adjusted quickly.
15 July 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Courteous engineers and good service.
9 July 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Professional but expensive
Call out is incredibly expensive given that technician only stayed for 5 minutes for the service
8 July 2026
Reply from Banham Group
Thank you for taking the time to leave us a review. We are of course sorry to learn of your disappointment but appreciate your feedback. If you require any additional support you can contact us directly at customerservice@banham.co.uk (mailto:customerservice@banham.co.uk).
Kind regards
Debbie
Banham Customer Service Team
Great service from Ricardo at Banham
Just had Ricardo out to fix my doorlock and he was fantastic.Polite, professional and courteous, he quickly assessed the problem and offered me the alternatives – whether to get him to fix the lock or to bring in an alternative supplier to fix the door. He fixed the problem himself and his work was very neat and tidy. Looks like I won't need him back for another 25 years! Great service from the team at Banham
16 July 2026
Unprompted review
Reply from Banham Group
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Ricardo provided such excellent service. His professionalism, clear communication, and attention to detail are qualities we take great pride in, and it's fantastic to know he was able to quickly assess the issue, explain the available options, and carry out a neat and effective repair.
We'll be sure to pass your kind comments on to Ricardo. It's especially rewarding to hear that the repair was completed to such a high standard.
Thank you again for choosing Banham. We truly appreciate your feedback and look forward to being of assistance whenever you need us in the future.
Kind regards
Debbie
Banham Customer Service Team
Really polite and charming engineer and…
Really polite and charming engineer and did work thoroughly an and swiftly.
15 July 2026
Reply from Banham Group
Thank you for taking the time to leave us your 5 star review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
All good with maintenance service
The engineer arrived punctually. He was very polite and did his maintenance checks thoroughly.
15 July 2026
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Technician arrived on time
Technician arrived on time. Thorough check of system and pleasant manner.
Excellent all round.
7 July 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
No one turned up for my maintenance…
No one turned up for my maintenance visit and no one called in advance to cancel. I wasted half a day waiting in for them. It’s the third time I’ve had scheduled service appointments cancelled with little or no notice. While the engineers themselves are great, the office support and booking process seems to be chaotic.
13 July 2026
Unprompted review
Reply from Banham Group
Thank you for your review and for bringing this to our attention. We’re truly sorry to hear about your experience with our aftercare service. Your feedback is invaluable, and we really want to make things right so our Maintenance department will contact you to address any ongoing concerns and provide you with a solution.
Once again, we apologise that our service did not meet your expectations.
Kind regards
Debbie
Banham Customer Service Team
FRIENDLY, CONSIDERATE & PROFESSIONAL
Very friendly, a considerate and professional people who got on with the job efficiently and explained exactly what they were doing.
13 July 2026
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Reliable and helpful
Reliable and helpful. They no longer remind me to book an annual visit, which was helpful. The time slot for the visit is eg 8.30 -1pm whereas a shorter slot to stay in would be more convenient or texts giving some indication of likely arrival time.
10 July 2026
Reply from Banham Group
Thank you very much for taking the time to leave us your review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us your review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Scott came out at 3:30am on a Saturday morning
Scott came out at 3:30am on a Saturday
morning to sort a lock that had broken late Friday night. Lovely guy, and very helpful. Could not have asked for more!
11 July 2026
Unprompted review
Reply from Banham Group
Thank you for taking the time to leave us your 5 star review. We are delighted to hear that you are happy with our lock engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Ryan did a great job extending our…
Ryan did a great job extending our locks in short time.
10 July 2026
Unprompted review
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Pleasant team and quick service.
10 July 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
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