Bambu is the top tier of 3D printers. The customer support, ease of access, and thorough service manuals make Bambu the best printers on the market for hobbyists and pros. I only fault them one... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good experience however, often filaments are out of stock, when notification for in stock arrives, many times it’s gone again. Packaging has changed from very secure and arrives perfectly to short cu... See more
The quality of the product is first rate, and ordering the filament was easy. The new shipping partner isn’t as good as they don’t have realtime shipping information so trying to figure out when the p... See more
Ordering was very easy (once items were in stock). Only negative item is the Dutch end delivery company they use (DPD), which does not communicate and has 0 proactivity whatsoever. Why not use DHL fro... See more
Company details
Written by the company
Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Contact info
China
- bambulab.com
4.4
Excellent
87K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The facility of prepare the product and…
The facility of prepare the product and the facility of make my purchase
6 May 2026
Best company
6 May 2026
Great selection of printers, clunky Website
Great selection of printers with good explanation of the differences between the various models.
Website navigation seemed a bit clunky and sporadic. Overall a decent purchasing experience.
13 April 2026
Great delivery of a great product.
6 May 2026
Just perfect
I honestly love the products, I have P2S which prints flawlessly every time. The filaments are just exceptional and the apps behind the whole thing are very usefull. I can't think of anything to improve.
6 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Filament Rationing
I love the filament sales but if everything is out of stock, what's the point? Feels like a soviet bread line sometimes.
25 April 2026
Reply from Bambu Lab
Thank you for sharing your honest feedback with us. We sincerely apologize for any inconvenience you have experienced.
Regarding your concerns, we will work hard to optimize our inventory and improve our efficiency to ensure a more seamless experience for our customers.
Your suggestions will be shared with the relevant teams to provide a better shopping experience.
I put an order in over a week ago and…
I put an order in over a week ago and then one about 5 days ago most over the later order has been received but the first order hasn’t been shipped and I cant get ahold of anyone to check on that. It needs to be easier for people to figure out where their money is going. And also I ordered an AMS system and it didn’t come with a filament buffer there needs to be a warning pop up or it needs to be in big bold letters somewhere
6 May 2026
Reply from Bambu Lab
Thank you for sharing your honest feedback with us. We are very sorry to hear that your order has been delayed and understand how frustrating this must be.
Given the situation you described,we recommend opening a support ticket so our support team can review the issue and assist you with suitable solutions.
Here is the link to opening a ticket:
https://bambulab.com/en/my/support/general-inquiry
Your feedback regarding the shipping experience has been shared with the relevant team to help improve our logistics service in the future.
The parts I needed were easy to find…
The parts I needed were easy to find and at a reasonable price. I am happy with my purchase.
26 April 2026
Supper smooth ordering and shipping
6 May 2026
You always try to find a solution
You always try to find a solution. Thank you very much
24 April 2026
amazing on my second printer with the…
amazing on my second printer with the xd2 from an x1c and i’m still impressed everytime i go out in the x1c 2 years later. the x2d has yet to disappoint! love the dual color print times. definitely the best bang for your buck buck in 3d printing
6 May 2026
Bambu is locking everyone into the system
I have a x1c and h2c and i kinda regret it after i wanted to use smth like orca slicer.
Pls fix your company policy
6 May 2026
Great customer service
21 April 2026
Painful shipping
I love my printer, just hate the delivery services the store uses. Though, there is some excitement to ordering filament and it could arrive in 2 days via fedex, or 20 days via yun express.
6 May 2026
Reply from Bambu Lab
Thank you for sharing your feedback with us. We are glad to hear that you love your printer.
We are sorry to hear that the delivery experience did not meet your expectations. We understand how frustrating it can be when an order takes longer than expected to arrive.
Your feedback regarding the delivery experience has been shared with the relevant team as we continue working to improve our logistics service.
So far it’s been an interesting…
So far it’s been an interesting experience. The P1S is getting used to things. Ordering 10 filament spools and getting them in a faster pace would have been helpful.
But overall I think I made the right decision
6 May 2026
Reply from Bambu Lab
Thank you for sharing your feedback with us. We are glad to hear that you are satisfied with the overall shopping experience.
Your feedback regarding delivery speed has been shared with the relevant team as we continue working to improve the overall shipping experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.