BALTIC Watch Reviews 33

Bought a Baltic Aquascaphe Dual Crown Black edition in 2021 for around 700 euros from memory. A very trendy looking product, great instagram page so I thought why not.

After 3 years it fell apart inside, unfortunately they only offer a 2 year warranty and wanted to charge me to fix it.

Reality is, this is a cheap automatic which looks good but isn't durable.

Save a little more money, and buy an automatic from a brand you always dreamt of owning. Or simply buy a good looking quartz over this Baltic rubbish.

The watches look good, but they are much much smaller than they look, especially the digits on the dial - they are practically unreadable and I have a great vision. I bought HMS 002 Silver with strap and additional bracelet - strap barely fits and I cannot get watch on with the bracelet. I'm 5'10'' with average size wrist. It is like the watch is made for kids. Plus don't be surprised if you get bill for duty fees, they are not included.

The watches are nice, but the customer service is terrible. I wouldn’t recommend buying from them.

Amazing watches and great craftsmanship. Don’t hesitate to visit the team at the Paris boutique.

My watch arrived not working. After getting their attention, I was sent to Grand Central Watch to repair it. I was told be in Manhattan and brought it. They fixed it and sent it back to me. It's run fine ever since. Not ideal, however. And disappointing

By far the worst brand i ever purchased a watch form. (Baltic aquashpere titanium)
Bought the watch on August 2025. A month later I noticed that the minutes drifting ahead. I sent the watch back and received it approximately a week later,with nothing else than a tiny piece of paper and no follow up or something else.
Immediately I realized that same problem existed again and I wrote an email explaining that this will be the second time I will send the watch back and they should replace it under warranty at least the mechanism..
No real feedback from them , I received the watch back with the same problem.

A new brand who respects it's product would have been much more diligent..
The sent me again a tiny piece of paper cut by hand, without any explanation nothing.
The watch is literally useless ( paid 1000euro) since every 2!! Days I need to readjust the time backwards..
Imagine they sell this as a divers watch that is completely unreable!
Sadly I was expecting more from a "promising" micro brand.
I will stick to a well-known brand next time.

Returned the watch and they said it was scratched. I didn't even put it on my wrist and packaging when shipped back was as when it arrived. They sent it back to me immediately for me too keep it. When it arrived the watch was in even worse condition which I documented. After sending many emails back and forth they accepted the return but still reduced the amount for refund. Bad experience, no customer friendly business practices. Never again!

Departure: Gatwick (England)
• Check-in and ground staff: Excellent. No issues with luggage or queues, very good service.
• Flight: Smooth and comfortable. Captain was fantastic.
• Aircraft: Good overall, but cleanliness could be improved.
• Cabin crew: Generally good, though some could improve their attitude and smile.

Return: Riga
• Arrival and airport transit: Long walk (about 27 minutes). Passport control and immigration were normal.
• Ground staff:
• Some staff seemed indifferent or rude.
• One worker at the baggage collection acted more like an authority figure than a welcoming staff member, forgetting her main role of assisting passengers.
• Other staff members were fine.
• Facilities:
• Cleanliness needs attention.
• Limited café options.

Overall Conclusion
• Positive aspects:
• Safe and comfortable flight.
• Competent captain and cabin crew.
• Professional ground staff at Gatwick.
• Areas for improvement:
• Aircraft and airport cleanliness.
• Staff attitude and warmth in Riga.
• More hospitality and engagement to improve the passenger experience.

Dreadful. Watch just stops on its own. Sent back twice and they failed to fix it twice. Won’t issue refund or replacement just a doom spiral of dhl parcels back and forth. They are CRAP

The watch was cheaply made and did not keep good time. When I returned it, they said it had a scratch and they would not issue a refund. This company is awful.

When coming here to write a review, I was sad to see some of the other previous reviews, only because my experience was the opposite.

I went through a period of messaging Baltic regarding a set of questions I had about their watches. They always replied on the same day and I felt happy to go forward with a purchase. I went to the London showroom to preview a set of watches with Baudouin. I had a lovely time walking around and trying on a set of watches I had been looking at for some time. The whole experience was lovely, Baudouin was very nice to speak to and so far, the purchases I made have been fantastic and I hope that they stay that way. No matter what has been stated before, I hope that my experience is the experience that everyone else has going forward.

Admirable handling of a repair request; after several years of regular wear, the strap gave out, appointing the bezel with the floor. CRACK. No issue sending it in for repair. New bezel, new strap, quickly performed, chapeau.

Nightmare experience- beware!

I had to message these guys 4 times before I got a response, they finally answered my question saying the problem with the clasp (that other customers had complained about) had been fixed - so I ordered the watch.

The watch arrived, not only with the clasp issue, but with dirt behind the glass on the watch face!

Three messages later and I’m still yet to hear back from Baltic Watches about my refund.

STAY AWAY

I ordered two watches from Baltic. I sent both of them back, not because they‘re bad watches, but because they didn‘t really fit my wrist.

Up until then the email correspondence was good. But once I had sent the watches back to Baltic, they ignore me completely. The watches have arrived at Baltic two weeks ago, which I can see in the DHL tracking. I have not gotten any confirmation on that. I have wrote them several times, both via mail and their support page.

NOTHING!

The watches were unworn and in perfect condition, so it‘s an easy refund.

It‘s really getting on my nerves I have to remind them without even getting as much as a „Sorry, we‘re working on your issue“.

To be clear: I‘m not mad that it takes them longer than I expected, I‘m mad because I can‘t get any info at all and that I‘m simply being ignored.

Let the buyer beware. The quality of these watches is awful (excellent Swiss movements but the rest is French…). Chrono push buttons are designed to fall off and let water in. After sales is so bad: they don’t even reply despite the warranty being in force.

If you want a watch that looks like a Rolex, then just buy a Rolex.

I had a wonderful experience with Baltic watches. Last September, I purchased my lovely Baltic MR01. Unfortunately, it stopped working after a few wears. Baltic's perfect service allowed me to send it in for repair without any questions.

The trouble began when DHL lost my package without scanning it, even though it had an express label. Six weeks of stress, emails, phone calls, and false promises from DHL ensued.

After losing the package, they offered to compensate me with 2 euros per kilo. Totally shame!

Baltic stepped in, and I want to express my gratitude to Guillerme for calling me by phone. He's a very friendly and helpful guy. Also, a big thanks to Paul, a great guy too. Baltic offered to send me a complete new watch. I've never been treated so nicely by a company. Their after-sales support and communication via email were top-notch, a solid 10/10.

A big thank you to Baltic, a hundred times over. This experience will remain in my memory forever. I'm now confident in buying from them in the future.

I highly recommend this brand; the people behind it are stand-up guys and fantastic individuals.

Respect and love for you guys.

The watch feels great, a bronze aquascape and even though I really put it through it’s paces and needed a little repair, the customer service has been second to none! Highly recommend.

Terrible quality! Don’t let them get you and scam you with all that crap of you tube videos I got 3 watches from them and my watches get water inside the dial I got pictures

I have been having trouble with the bezel since day 1, sending it back durring warranty, to get the answer that its suppose to be loose and clicky.

Amazing watch brand. Great quality and nice design.