Website still active despite company bankruptcy – very misleading I placed an order with BALR on July 14, 2025, and received an order confirmation shortly after. However, the item never arri... See more
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I live in Germany and I have bought something at 13 july pay in full Now is 22 july and i don't become an answer when the shipping is done. I wrote 2 email and I don't get any answer. I call your... See more
Absolutely disgusting customer service. Payid in full, week later, haven't dispatched it due to extra charges that didn't show at the check out. Told me to agree to it, otherwise they will not... See more
Company replied
Perfect fit & superb quality of all the BALR. products I ordered — very satisfied! The order arrives in a big, soft package that, once turned inside out, becomes a nice tote bag with BALR. logo — cool... See more
Company details
Written by the company
BALR. is an international luxury lifestyle brand known for its high-end fashion, travel products and accessories for men and women. The Amsterdam-based brand has created a complete range of high-quality items that inspire to live the life of a BALR.
Contact info
Netherlands
- balr.com
2.3
Poor
139 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Website still active despite company…
Website still active despite company bankruptcy – very misleading
I placed an order with BALR on July 14, 2025, and received an order confirmation shortly after. However, the item never arrived. I later found out via email that BALR had been declared bankrupt the day after my purchase.
What is most frustrating is that their website is still up and running, allowing customers to place new orders without any mention of the bankruptcy. There is no warning, no banner, and no notice at checkout – which feels extremely dishonest.
I’ve now had to go through a complicated Dutch claims process to try and get my money back, with no guarantee of a refund.
I would strongly advise others to avoid shopping from BALR until there is clarity about their legal and financial situation.
14 July 2025
Unprompted review
I have bought something at 13 july pay…
I live in Germany and I have bought something at 13 july pay in full
Now is 22 july and i don't become an answer when the shipping is done.
I wrote 2 email and I don't get any answer.
I call your numer and its always busy
Whats the matter with you
Are you sending my package or i will cancel it
22 July 2025
Unprompted review
Great stuff
Great stuff - quality, style and comfort are top notch, very happy with the purchase.
28 April 2025
Unprompted review
Reply from BALR.
Hi,
Thank you for your positive feedback!
And we are glad to hear you are so happy with your latest order.
Kind regards,
Team BALR.
Perfect fit & superb quality
Perfect fit & superb quality of all the BALR. products I ordered — very satisfied! The order arrives in a big, soft package that, once turned inside out, becomes a nice tote bag with BALR. logo — cool idea! The free perfume sample was a very nice surprise, too. Looking forward to ordering some more products soon.
10 April 2025
Unprompted review
Trustworthy and excellent customer service
The website is very easy to use and my purchase arrived quickly. The customer service is excellent. I contacted them via whatsapp regarding a return and they helped me immediately.
20 March 2025
Unprompted review
Reply from BALR.
Hi Rita,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our website and that your order arrived quickly. It’s great to know that our customer service team was able to assist you promptly with your return as well.
We truly appreciate your trust in us and look forward to serving you again in the future!
Kind regards,
Team BALR.
Absolutely disgusting customer …
Absolutely disgusting customer service. Payid in full, week later, haven't dispatched it due to extra charges that didn't show at the check out. Told me to agree to it, otherwise they will not send my order. Send about 11 messages, no reply. Now I'm awaiting for a paypal to issue me a refund.
22 February 2025
Unprompted review
Reply from BALR.
Hi Irina,
Thank you for sharing your feedback. We sincerely apologize for any frustration you’ve experienced. We understand how disappointing this situation has been for you.
To clarify, your order is currently being refunded, because we have spoken to each other via Whatsapp and you prefered to cancel the order.
We value your business and want to resolve this as quickly as possible. We have been in contact with you through WhatsApp, but we’re sorry if there was any delay in our responses. We always strive to assist our customers promptly, but during our sale we experience a higher amount of messages and therefor respond a bit later than usual.
If there is anything further we can do to assist or clarify, please feel free to reach out. We are committed to ensuring you receive the best service possible and are happy to work with you to resolve this matter.
Once again, we apologize for the inconvenience caused and appreciate your understanding.
Kind regards,
Team BALR.
I call the customer support and Sissy…
I call the customer support and Sissy was so helpful and kind and very efficient.
Thank you
3 February 2025
Unprompted review
Reply from BALR.
Hi,
Thank you so much for your positive feedback!
We are glad that we could have helped you out so quickly.
Kind regards,
Team BALR.
Fantasting brand perfect quality
5 March 2024
Unprompted review
Reply from BALR.
Hi Emin,
Thank you for your positive review!
Kind regards,
Team BALR.
Absolutely shocking customer service.
Absolutely shocking customer service.
Trying to return sweatshirt for 5 days now get no response from them they just keep asking about we shop and order number then don’t respond to follow up contact,
2 December 2024
Unprompted review
Reply from BALR.
Hi,
We are sorry to hear this!
I just checked and I see the only email we received from you was on Dec 03, 01:50. We responded on this email on Dec 03, 15:35. Perhaps our email ended up in your spam folder.
If your question is still not answered please let me know, you can reach our customer service via different platforms from Monday - Friday from 09:00-16:30 (GMT+1).
Kind regards,
Team BALR.
Absolutely love the 3 Balr items so…
Absolutely love the 3 Balr items so far.
Got 2 Q series hoodies from a retailer and another sweatshirt direct from Balr.
The Balr delivery was quick and I get a lot of positive comments on the items when I wear them.
Keep up the good work,I will definitely be buying more
7 August 2024
Unprompted review
Very poor quality and even poorer customer service
Caution: Hands off this unprofessional brand! The quality is really inferior and in the event of faulst such as open or torn seams, you will be completely ignored by customer service! Will now go to my lawyer!
14 January 2024
Unprompted review
Reply from BALR.
Hi Gerhard,
We are sorry to hear you are not happy with your BALR. items! We have responded on your first email but unfortunately did not receive your emails after this.
I have now reached out to you via email so hopefully we can resolve this problem over there.
Kind regards,
Team BALR.
Got full refund from pay pal not BALR …
Got full refund from pay pal not BALR stay away from this company they will not help with returns and blank your emails worst company ive dealt with .
27 December 2023
Unprompted review
Reply from BALR.
Hi,
We have refunded the amount from our PayPal account. We have given permission to them that the amount may be released.
We have been in so much contact and we also see that our return system has contacted you, but you have not responded. As a company, we want to provide the best service and have refunded the amount to your PayPal. We process so many UK returns, but it only failed with you. Please know we have not received your return. We as BALR. have accommodated you in this.
You need to bring back shipping to…
You need to bring back shipping to Australia
14 August 2023
Unprompted review
Slippers quality not good
Slippers Broken after wearing these 2 days. Bought them on the website in sale. After contact and picture prove they want me te return them and i Will receive a refund. Same size nog available they told me but on the website the size is still available. With refund it's Impossible now to buy them at the same price on the website.
1 August 2023
Unprompted review
In my personal opinion the best…
In my personal opinion the best Designer Brand out there. The majority of my clothes and what I buy are from Balr! Outstanding quality and craftsmanship. Especially the Q-Series, but their Sock Runners are fire too! Balr is my personal favorite clothing brand and I hope they will never seize to always deliver the quality they have right now
26 May 2023
Unprompted review
Reply from BALR.
Hi,
Thank you so much for your positive feedback.
We are very happy to read that you are so satisfied with us. Please keep following and supporting us.
Kind regards,
TEAM BALR.
Once you go BALR, you never go back!
I ordered the 'Joey' T-Shirt, and it's of Premium quality. The graphic looks amazing, and it just separates you from all the rest. Highly recommended!
19 January 2023
Unprompted review
Reply from BALR.
Hi Andrej,
Thank you so much for your positive feedback.
We really appreciate it! Please keep coming back to our webshop.
Kind regards,
TEAM BALR.
Horrible the customer service.I send…
Horrible the customer service.I send for them a lot of emails till today I don’t have any solution from the problem what I have with my order.The shoes came broken Susan and Ashel who work from Balr don’t answer to mah email.The shoes are a gift for my husband and came damage,I send all details pictures invoice and nothing.They are not professional
13 January 2023
Unprompted review
Reply from BALR.
Hi Vicenta,
Thank you for your feedback.
We have gone through all your emails and on 12 January we sent you a return label so you can return the shoes. We have indicated that you will receive new shoes from us and with this we have solved your problem.
Apparently, our e-mail ended up in your spam and we sent you the label again.
Thank you again for your feedback and we will send you new shoes as soon as we receive your return.
Have used this brand last 6…
Have used this brand last 6 years...very fashionable and durabls
6 December 2022
Unprompted review
Reply from BALR.
Hi Natascha,
Thanks for your sweet feedback!
Kind regards,
TEAM BALR.
I didn’t received my cap…
I didn’t received my cap…. There is a missing in my package I ordered
13 December 2022
Unprompted review
Reply from BALR.
Hi HeroSon,
Thanks for your feedback.
How annoying to read that your order is incomplete. We are going to fix it for you immediately and of course we are going to re-send your cap.
Would you please email us at: support@balr.com - mention order number and we will make sure it will be sorted out this week.
Once again, our apologies!
Kind regards,
TEAM BALR.
Reply from BALR.
Hi Eko,
Bedankt voor je positieve feedback.
Blijf vooral terugkomen in onze webshop of winkel.
Met vriendelijke groet,
TEAM BALR.
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