Balloon Monkey Reviews 

805
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers had a great experience with this company. Customers genuinely appreciate the fantastic selection of beautiful balloons and find the online ordering process incredibly straightforward and stress-free. People frequently mention the exceptional quality of the items, noting that the colorful decorations look wonderful and stay fully inflated for weeks. Some reviewers were not happy with delivery issues, explaining that unexpected courier delays occasionally caused packages to miss important birthday celebrations entirely. A few other people also felt frustrated when orders arrived damaged or deflated, which unfortunately detracted significantly from their special occasions.

What people talk about most

Product

People report positive experiences with product quality, noting that items arrive on time and look fantastic.... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide split in customer experiences.... See more

Order

Clients share ambiguous opinions on order, reflecting a wide variety of experiences. Many consumers praise... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the balloons are fantastic... See more

Service

Reviewers express mixed feelings regarding the service quality. Many customers praise the prompt response,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have changed my review to 4 star from my original 2 star. I feel that balloon monkey handled my complaint very well and even refunded my money. I think unfortunately this was more a complaint wi... See more

Company replied

Rated 4 out of 5 stars

The customer service has been excellent! Chloe answered my emails quickly and fairly. As others have said we did have an issue with dpd and did not get our balloons on the day we wanted.(Hence 4 st... See more

Rated 4 out of 5 stars

initial experience was poor, as the delivery failed to be made on time. when calling, the telephone number goes to a robotic message, which was very frustrating., however the company did respond to my... See more

Rated 4 out of 5 stars

I did see people say balloons didn’t arrive in time due to DPD so I made sure I ordered 3 days early, it arrived in a white box with stickers on, To be careful handle with care etc and the box was t... See more


Company details


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4.1

Great

TrustScore 4 out of 5

805 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(805)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Not your ordinary personalised balloon

It wasn't a normal personalised balloon it was one for the first anniversary of my son's death ,it was just what I wanted & wasn't disappointed
Thankyou Balloon Monkey

17 July 2023
Unprompted review
Balloon Monkey logo

Reply from Balloon Monkey

Hi Sue

Thanks for this lovely review. I am glad to hear the balloon was just how you wanted it to be.

Kind Regards
Chloe
Customer Service Manager 🎈

Rated 5 out of 5 stars

excellent service and delivery, cant fault it

excellent service and delivery of my personalised Balloon with accessories, that arrived on time and on date for my Nephews Birthday.

Loved the interior packaging and colourful confetti discs.

The boys loved it and the photo of them as well

Very impressed.

Will be telling lots of people and i will be ordering again

thank you

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Love love love!

Love love love! Our balloons are amazing!! Fast service and helped to cheer our poorly girlie up after a minor op. Fast and prompt service.

1 July 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with experience

Ordered collection of balloons for brothers birthday the next day and could not have been happier! They arrived on time through a reliable delivery service. Two weeks later and the balloons are still upstanding and only 2 are starting to drop. Expensive but totally worth the money due to how convenient and fab the service is

19 June 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic!

Absolutely fantastic! I would highly recommend and will definitely be ordering again. Easy to order and the presentation box and added confetti plus the beautiful colourful balloon was such a joy. Fantastic price too for this great gift.

3 July 2023
Unprompted review
Rated 5 out of 5 stars

10/10 Utterly Brilliant!

THANK YOU so very much for your excellent service and delivery of my personalised Balloon with accessories, that arrived on time and on date for my Daughter’s Birthday.

Loved the interior packaging and colourful confetti discs.

She was thrilled, it really made her day.

Very impressed.

Will be telling lots of people and will be back very soon

10 June 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service. After a debacle with DPD, Chloe in their customer-service team was super-fast to respond, proactively managed the problem, and resolved it. Big shout-out. Will definitely use again!

29 June 2023
Unprompted review
Rated 5 out of 5 stars

5 STARS—would have given 10!!!!!

I am in the USA and ordering was so seamless and easy. The prices are great and my friend sent pics of the product—I couldn’t be more pleased with the packaging and all that was included. I chose the photo balloon and my friend was thrilled with it!

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Surprise box of Disney balloons.

I ordered a surprise box of helium balloons for my wife’s 60th birthday. Her surprise was a family trip to euro Disney. So the balloons were mini and Mickey heads and a couple of others.
She was delighted when she opened the box and these Disney characters came flying out. I had attached an itinerary of the trip to the bottom of the balloon weights. So she read the ticket and her surprise was revealed. I am writing this review as that was on 23rd May. The balloons are still beautiful. They’re the gift that keeps giving. My wife is so thrilled they’re still floating.
So I thought I’d mention this I’d buy another box of balloons any occasion now. Soo pleased with them. Thank you.

28 June 2023
Unprompted review
Rated 5 out of 5 stars

70th birthday balloon

I ordered a 70th birthday balloon for my mother which is still going strong 13 days later!! Trying for the first time and I'm extremely pleased with the service. Great prices and top quality. Delivery on the day requested. Couldn't recommend them more. Thank you again.

8 June 2023
Unprompted review
Rated 5 out of 5 stars

Amazing last minute service

Amazing last minute service. I planned on getting my little boy his balloon after work today but he's not well so I had to stay home looked on line yesterday for next day delivery and it did not dissapoint before lunch today the balloon had arrived all ready for tomorrow.

13 June 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. I went online at 4pm the day before, to find some helium balloons for my daughter who had just mentioned her hope for some for her birthday the next day. By 9am today I had a personalised card and balloons delivered for my daughter's 13th birthday. Really impressed with the service, the ease of ordering and quick turnaround. Great pricing, impressive big box, and the balloons are fully inflated with pretty curled ribbon and nice looking weights, excellent quality.

I will mention this as a DPD issue - the box was badly damaged on arrival. Luckily, the balloons and card were both fine, but the sweets must have dropped out as they're not in there. I fed this back to Balloon Monkey just so they could take it up with DPD - they couldn’t have been nicer, even sending me a discount code which wasn’t necessary but a lovely gesture.

9 June 2023
Unprompted review
Rated 3 out of 5 stars

Balloons arrived on time but I did pay…

Balloons arrived on time but I did pay for this service. I also paid for 5 fully inflated balloons but only got 4 as one had already deflated.
Not pleased
Update - 2 of the balloons actually deflated before the event but customer service was excellent and I got a refund for the deflated balloons

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous balloons and delivered on time

Needed a number balloon last minute and most places don’t deliver on Sundays (the day I needed it) so I ordered from Balloon Monkey as it said on their website it could be delivered on the Sunday. I’ve not had good experiences with a lot of balloon businesses in the past so I was worried about the quality and that it wouldn’t be delivered on time, I’m glad I ordered now though. The balloon was delivered on the day I needed it and it looked like it had just been made, would highly recommend! I’ll be ordering all of my balloons from here in the future

28 May 2023
Unprompted review
Rated 5 out of 5 stars

I was looking for balloons for a…

I was looking for balloons for a birthday and came across Balloon Monkey. To be honest I was blown away, they arrived the next day even when I ordered them at 4pm. I ordered 4 x balloon arrangements. Beautifully done. Excellent quality and I would never buy a balloon from a card store again, I would come back here 10000%! HIGHLY recommend. 5* for service as well!

5 May 2023
Unprompted review
Rated 4 out of 5 stars

Great birthday surprise!

Absolutely loved the balloon, was delivered on time by DPD and my husband had a lovely surprise on his birthday. However when I returned from work later that day I was disappointed he'd had no sweets as promised but I can see why from the delivery photo DPD left, the box had been damaged and the top was ripped open so I'm assuming the sweets had fallen out, I was just thankful nothing else had been lost! Well done Balloon Monkey on excellent service, maybe need a word with DPD about their handling care. This is the only thing that makes me nervous about using again.

18 April 2023
Unprompted review
Rated 4 out of 5 stars

Birthday Balloon-photo positioning prob.

I ordered a birthday balloon and uploaded a photo on it. When it arrived the HAPPY BIRTHDAY writing covered near 70% of the recipient's face. Chloe was really kind: the mistake was mine, but she used another balloon model, re-uploaded the photo and resent a new balloon, making my ill daughter so happy. Great service and will return! Thanks again Chloe! ps: maybe the HAPPY BIRTHDAY wording should be moveable...

3 April 2023
Unprompted review

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