Balgores Leasing Reviews 

871
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being extremely professional, approachable, and transparent throughout the entire vehicle leasing journey, ensuring that every step remains simple and completely stress-free. Many consumers also appreciate the remarkably fast communication, rapid responses to all questions, and the seamless delivery of their new cars directly to their doorsteps. However, some people mentioned experiencing occasional delivery delays, minor scheduling hurdles, or frustrating challenges in obtaining clear updates regarding vehicle arrival dates from the team. A few reviewers also felt that communication could occasionally be improved when trying to track down exact handover times and final details.

What people talk about most

Service

Clients share positive opinions on service, highlighting an exceptionally smooth and professional experience... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, approachable,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that vehicles frequently arrive on time and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional, approachable, and very... See more

User experience

Customers had great satisfaction with the user experience, describing the process as clear, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish Balgores sorted the whole process, we were returning and receiving a new car. Special thanks to Mark and Katie for their help and support. There was 1 issue with the car being re... See more

Company replied

Rated 5 out of 5 stars

I absolutely love the car, and everything from choosing the vehicle right through to the pricing was excellent. Andrew made the whole process simple, clear, and completely stress-free. His commun... See more

Company replied

Rated 5 out of 5 stars

The service I received from Balgores leasing was top class. At every point Phil, Callum and Katie were not just professional but also helpful and kept me fully informed of the vehicle process. I... See more

Company replied

Rated 5 out of 5 stars

A professional company who are engaged and very much on the ball. Nothing was too much trouble and the process from selecting the vehicle to actually having it delivered was seamless. A special thank... See more

Company replied


Company details

  1. Car Leasing Service
  2. Car Dealer
  3. Leasing Service

Written by the company

Balgores Leasing Ltd was established in 1990 and has developed into one of the most successful contract hire brokers in the UK working closely with ALD Automotive, Alphabet, Arval, Novuna, Lex Autolease and Leaseplan, Santander & RCI. We are able to supply and manage any make of car or commercial vehicle. Relationships have been forged with all major motor manufacturers ensuring our customers benefit from the very competitive buying terms negotiated.


Contact info

4.9

Excellent

TrustScore 5 out of 5

871 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(871)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with Balgores

Great experience with Balgores from collected our previous lease car to receiving the new one was a seamless experience.

17 February 2025
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Reply from Balgores Leasing

Thank you for your feedback! We're so glad the process was seamless for you. Enjoy your new car!

Rated 5 out of 5 stars

Fabulous from start to finish - thank you.

This is the second time leasing a car from Balgores and seriously I cannot fault them, they make it all so easy. Treena and Charlie in particular are superb from sourcing the vehicle to arranging delivery.... their customer service is excellent. Thanks so much for making life easier!

14 February 2025
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Reply from Balgores Leasing

Thank you for your continued business.

Rated 5 out of 5 stars

Recommended

Really quick process and very professional throughout, will use for my next car

16 January 2025
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Reply from Balgores Leasing

Thank you for your business!

Rated 5 out of 5 stars

Seamless

Seamless, the team support us for the both new vehicles. The whole team was great from the initial conversations with Andrew, through to Katie into delivery. Thank you all for the support in making this very smooth and easy.

23 January 2025
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Reply from Balgores Leasing

Thank you, We're really pleased to hear the team made the process smooth and easy for you. Your feedback means a lot to us!

Rated 5 out of 5 stars

My third car from Balgores and I…

My third car from Balgores and I recommend them to friends and family. Great service and hand holding from Mark C and Treena. Really excellent company.

15 January 2025
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Reply from Balgores Leasing

Thank you for your amazing feedback! We're so glad to hear that Mark and Treena made your leasing experience seamless and enjoyable.

Rated 5 out of 5 stars

Van lease

Very efficient also very helpful throughout the process
Highly recommend

13 January 2025
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Reply from Balgores Leasing

Thank you for your business!

Rated 5 out of 5 stars

Fantastic service

Fantastic service

The team did a great job of looking after me as always. Andrew, Katie and Josie make the whole process so easy and straightforward. Always accommodating. Can’t recommend Balgores Leasing strongly enough

13 January 2025
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Reply from Balgores Leasing

Thank you for your feedback! We’re glad Andrew, Katie, and Josie made everything so straightforward.

Rated 5 out of 5 stars

Excellent professional company

Excellent professional company. 10 out of 10 for all those involved from the initial enquiry to the delivery team. Real people delivering a seamless experience.

17 December 2024
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Reply from Balgores Leasing

Thank you for your business!

Rated 5 out of 5 stars

I have used Balgores for many years for…

I have used Balgores for many years for leasing my cars and have always found them helpful and efficient. Treena who handles the admin and logistics of getting the car to you has always been there and is amazing, nothing is too much trouble and she makes the process stress free. I would highly recommend Balgores if you are looking to lease a car.

16 December 2024
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Reply from Balgores Leasing

Thank you very much for taking the time to share your experience as a returning customer at Balgores. We appreciate your loyalty, thank you for your business.

Rated 5 out of 5 stars

New lease VW polo - great experience

Simple and straightforward end to end process. Helpful team and good communication all the way from initial quote to delivery of the car. All in the space of 3 weeks!

Happy to recommend Charlie, Katie and the team.

4 December 2024
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Reply from Balgores Leasing

Thank you for your business, great to hear everything ran smoothly

Rated 5 out of 5 stars

Very happy

Clear communication, responsive and helpful, straightforward to deal with and delivered within the promised timeframe. Very happy with the experience to date

22 November 2024
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for your business!

Rated 5 out of 5 stars

First class service.

Everyone I've dealt with at Balgores has been extremely helpful - first class service. I can't recommend them highly enough.

19 November 2024
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Reply from Balgores Leasing

Thank you for your business!

Rated 5 out of 5 stars

Amazing service - Fantastic staff - Great value

Having had the pleasure of dealing with our business fleet for the past 2 and a half years before handing it over to someone else as it had gotten too big of a job to manage as well as my actual job, I can say with confidence that the team at Balgores are exceptional at what they do.
They have dug me out of many a hole when we have needed new vehicles at very short notice. They have done everything they could to make life easier, knowing that I was usually very busy, and have always gotten us the best deals going, tweaked things to get them to the pricepoint I needed, or offered alternative solutions when what I was asking for was not deliverable.

Andrew, Katie, Treena and Josie have all bent over backwards to get me lists, information, chase delivery and lead times and help with whatever I need
They're a really great team and have a fab sense of humor too! Often having to deal with me ringing with daft questions or asking the impossible!

Whilst I don't miss having to manage a large fleet of vehicles anymore, I do miss the conversations with the team that looked after us!

7 November 2024
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Reply from Balgores Leasing

Thank you very much for taking the time to share your experience as a returning customer at Balgores. We appreciate your loyalty, thank you for your business.

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