Balgores Leasing Reviews 

871
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being extremely professional, approachable, and transparent throughout the entire vehicle leasing journey, ensuring that every step remains simple and completely stress-free. Many consumers also appreciate the remarkably fast communication, rapid responses to all questions, and the seamless delivery of their new cars directly to their doorsteps. However, some people mentioned experiencing occasional delivery delays, minor scheduling hurdles, or frustrating challenges in obtaining clear updates regarding vehicle arrival dates from the team. A few reviewers also felt that communication could occasionally be improved when trying to track down exact handover times and final details.

What people talk about most

Service

Clients share positive opinions on service, highlighting an exceptionally smooth and professional experience... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, approachable,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that vehicles frequently arrive on time and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional, approachable, and very... See more

User experience

Customers had great satisfaction with the user experience, describing the process as clear, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish Balgores sorted the whole process, we were returning and receiving a new car. Special thanks to Mark and Katie for their help and support. There was 1 issue with the car being re... See more

Company replied

Rated 5 out of 5 stars

I absolutely love the car, and everything from choosing the vehicle right through to the pricing was excellent. Andrew made the whole process simple, clear, and completely stress-free. His commun... See more

Company replied

Rated 5 out of 5 stars

The service I received from Balgores leasing was top class. At every point Phil, Callum and Katie were not just professional but also helpful and kept me fully informed of the vehicle process. I... See more

Company replied

Rated 5 out of 5 stars

A professional company who are engaged and very much on the ball. Nothing was too much trouble and the process from selecting the vehicle to actually having it delivered was seamless. A special thank... See more

Company replied


Company details

  1. Car Leasing Service
  2. Car Dealer
  3. Leasing Service

Written by the company

Balgores Leasing Ltd was established in 1990 and has developed into one of the most successful contract hire brokers in the UK working closely with ALD Automotive, Alphabet, Arval, Novuna, Lex Autolease and Leaseplan, Santander & RCI. We are able to supply and manage any make of car or commercial vehicle. Relationships have been forged with all major motor manufacturers ensuring our customers benefit from the very competitive buying terms negotiated.


Contact info

4.9

Excellent

TrustScore 5 out of 5

871 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(871)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Without a car for 6 weeks so far

Baglores ask you to write a review once you have a contract in place, not when you have received your car. It's easy to give good service when you have sold something without delivering it. I signed a contract with a delivery date of 1st September, while verbally being told it may be the end of September. I have had to chase the team 3 times asking for a delivery date, to which I have still had no clear answer. The latest reply says the car will be in stock with the dealership on 23rd October and has given no clarity to actual delivery date. So far it is looking like 8 weeks minimum from the date on my contract with no proactive communication with me or an updated expected delivery date. Terrible experience.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Charlie and Treena were excellent.

Charlie and Treena were excellent.
Very professional in all aspects and always helpful, it was a pleasure to deal with them

30 September 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Great communication throughout

Great communication throughout. Everyone was so helpful and answered all queries quickly and efficiently.
Delivery was swift and easy. Absolutely no complaints.

25 September 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the wonderful feedback — we’re delighted everything went smoothly!

Rated 5 out of 5 stars

The experience was very smooth with…

The experience was very smooth with easy to understand, everyone was very helpful and always returned my calls when i contacted them,I can recommend their service to anyone as they treated me with respect and made me feel important

18 September 2025
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Reply from Balgores Leasing

Thank you! We’re pleased you felt valued and supported throughout — that’s exactly what we aim for

Rated 5 out of 5 stars

Always so helpful

Always so helpful, and ensured i found the right car that suited my budget, and requirements.
Andrew and Katie, kept me posted throughout the whole application up to the date of delivery.

17 September 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thanks for the lovely feedback! Great to hear Andrew and Katie made the process smooth for you

Rated 5 out of 5 stars

Excellent company

Quick responses to all emails and phonecalls. Very simple process. Would recommend.

16 September 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

New Hyundai lease car 👍

From start to finish Balgores sorted the whole process, we were returning and receiving a new car. Special thanks to Mark and Katie for their help and support. There was 1 issue with the car being returned, unfortunately the company collecting failed to attend on the agreed date. Was delayed by 4 days which was abit of a pain. However Balgores really tried to assist with the communication etc to keep the whole process smooth. Also took the gap insurance which I thought was more than reasonable. Great company to deal with. Will definitely use again 👍

3 September 2025
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Reply from Balgores Leasing

Thanks so much for your kind words! We’re glad Mark and Katie could support you throughout the process, and we appreciate your patience with the collection delay. Delighted to hear you’re happy with the service and look forward to helping you again in the future!

Rated 5 out of 5 stars

Amazing service

Amazing service

Charlie and Treena guided us from start to finish. In fact the whole team was extremely helpful. We are very happy thank you

18 August 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Brilliant Service

Dealt with Callum and Treena and they were first class. Received my car couple weeks ago and both were absolutely brilliant throughout. Would highly recommend the company and both individuals

19 August 2025
Unprompted review
Balgores Leasing logo

Reply from Balgores Leasing

Thanks so much! Callum and Treena are thrilled to hear this. Enjoy your new car!

Rated 5 out of 5 stars

Great PCH Deal

I want to express my appreciation to Andrew and Katie for their excellent assistance in securing my lease agreement. The extensive selection of trims and plan options provided great flexibility to meet my needs. I am impressed by the exceptional efficiency of the process - completing everything from start to finish in just two weeks is remarkable. The vehicle delivered was in outstanding condition, exactly as expected. Based on this positive experience, I would recommend Balgores to friends and neighbours seeking vehicle leasing services.

13 August 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for your kind words! We’re delighted Andrew and Katie made the process efficient and flexible, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

What a great team of people

Team at Balgores were great.

Sourced an instock deal for me, start to finish was 3weeks from first call to delivery! Sent photos of the car, held my hand the whole way through and were easily contactable when i needed. Great service throughout and even followed up a few days after delivery to check everything was ok.

100% would recommend to anyone and will use again without question.

31 July 2025
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Reply from Balgores Leasing

Thank you! We're glad we could make your first leasing experience smooth. Enjoy your new car!

Rated 5 out of 5 stars

Everything went smooth and efficient

Everything went smooth and efficient. After receiving my car, I have had call to check up on how things have been going and the reassurance of having the company still there.

30 July 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

The team at Balgores

The team at Balgores, especially Katie and Josie, made the experience very easy, straight forward and simple. They were very willing to answer all my questions from the ridiculous to serious ones, but they handled it all seemlessly.

28 July 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

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