I absolutely love the car, and everything from choosing the vehicle right through to the pricing was excellent. Andrew made the whole process simple, clear, and completely stress-free. His commun... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service I received from Balgores leasing was top class. At every point Phil, Callum and Katie were not just professional but also helpful and kept me fully informed of the vehicle process. I... See more
Company replied
A professional company who are engaged and very much on the ball. Nothing was too much trouble and the process from selecting the vehicle to actually having it delivered was seamless. A special thank... See more
Company replied
Lots of online lease deals,but I prefer to deal with people and I found Charlie to be knowledgeable and up front - no hard sell,but listened to what I wanted and sorted it - new car delivered just as... See more
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Company details
Written by the company
Balgores Leasing Ltd was established in 1990 and has developed into one of the most successful contract hire brokers in the UK working closely with ALD Automotive, Alphabet, Arval, Novuna, Lex Autolease and Leaseplan, Santander & RCI. We are able to supply and manage any make of car or commercial vehicle. Relationships have been forged with all major motor manufacturers ensuring our customers benefit from the very competitive buying terms negotiated.
Contact info
1 Bryant Avenue, Gallows Corner, Romford, RM3 0AP, Essex, United Kingdom
- 01708 384451
- info@balgores.co.uk
- balgores.co.uk
4.9
Excellent
871 reviews
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Replied to 50% of negative reviews
Typically replies within 1 month
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Amazing company
From obtaining quotes to car delivery, I have received outstanding service from Charlie and Treena. I always have many questions before entering into contract and they always respond promptly and in plain English. Incredible company which I will continue to use (on my second lease with them) and would highly recommend to friends and family.
16 June 2026
Reply from Balgores Leasing
Thank you so much for your kind words and for choosing us again for your second lease. We're pleased to hear that Charlie and Treena have consistently provided the level of service and support you deserve. We understand that leasing a vehicle is an important decision, and we're always happy to answer questions and ensure everything is explained clearly and promptly. Your continued trust, recommendation, and loyalty mean a great deal to us. We look forward to helping you again in the future.
Excellent service from beginning to end…
Excellent service from beginning to end and best deal on the Internet. If current staff are still there, 100% my next company car leases will be through this company without looking elsewhere.
10 June 2026
Reply from Balgores Leasing
Thank you for your fantastic feedback! We're delighted you found both our service and pricing exceptional. We truly appreciate your loyalty and look forward to helping with your next company car lease.
Excellent as ever.
Mark, Trina and the team has provided a swift, efficient, faultless service multiple times now.
12 June 2026
Reply from Balgores Leasing
Thank you for the business!
Excellent service from to start to end…
Excellent service from to start to end from Callum. Could’t fault a thing.
10 June 2026
Reply from Balgores Leasing
Thank you for the business!
The ‘do it yourself’ of leasing!
Overall, a disappointing experience with Balgores. I ended up being very stressed by the whole process and had to actively chase up so much of the transaction myself. The vehicle I requested was not what was delivered - the spec was very different. When I questioned this with Balgores, I ended up with a typical ‘car salesman’ experience! Their solution - ‘do it yourself’ and if not, ‘contact the Financial Ombusdman if you’re not happy!’ There was no desire to demonstrate service recovery or interest in resolving my issues professionally. In the end, it has cost me to create the car that I anticipated arriving. Not the experience I signed up for.
21 May 2026
Unprompted review
Reply from Balgores Leasing
Thank you for taking the time to leave your feedback. We're genuinely sorry to hear that you feel disappointed with your experience, as this is never the outcome we aim to achieve.
We would, however, like to clarify a few points. When you first contacted us, you were looking for the same specification as your friend's vehicle. Unfortunately, that offer had expired and was no longer available. We therefore offered you an alternative vehicle at a lower monthly cost, making it clear that it was a different specification and did not include the same features. You then proceeded to order this vehicle.
Before delivery, you asked whether the supplying dealership could paint the wheels. We explained that this was not something they were able to do, at this point we offered you the opportunity to cancel your order, without charge. You chose to continue with the order and take delivery of the vehicle. We explained that you wouldn't be breaching the lease agreement if you wanted to the have the wheels painted and windows tinted after delivery.
Following delivery of the vehicle you made a formal complaint that the vehicle did not have all the options you were expecting it to have. When addressing such a complaint we have to inform you that if you are unhappy with our response you have the option of referring the matter to the Financial Ombudsman Service.
While we appreciate your disappointment, we believe we were transparent throughout the process regarding the vehicle specification, the available options, and the choices available to you.
Really easy process
Really easy process. Friendly staff who provide quick info & followed up after delivery to make sure everything was ok
3 June 2026
Reply from Balgores Leasing
Thank you for the business!
Very smooth process
Very smooth process. Staff are great. Car arrived on time and clear communication throughout. Thanks very much! Very pleased.
26 May 2026
Reply from Balgores Leasing
Thank you for the business!
seemless
seemless
apart from the provider changing the vehicle reg without warning after insurance, tracking and other bits all sorted
thank you
18 May 2026
Reply from Balgores Leasing
Thank you for your feedback. We’re pleased the process was seamless overall, though we completely understand the frustration caused by the vehicle reg change after everything had already been arranged. We appreciate your patience and support.
First time leasing a car
First time leasing a car and it couldn't have been more smooth dealing with Balgores. The service from Steve and Treena was exceptional, and in 2 years, I will definitely be using them again when my lease expires. Highly recommend.
27 April 2026
Unprompted review
Reply from Balgores Leasing
Thank you for your lovely feedback! We’re so pleased your first leasing experience was such a smooth one. Steve and Treena will be delighted to hear your kind words, and we look forward to helping you again in 2 years’ time!
Had a fab experience with Balgores…
Had a fab experience with Balgores leasing. Communicated well but didn’t bombard me. Would use again.
11 May 2026
Reply from Balgores Leasing
Thank you for the business!
Balgores leasing made it very simple…
Balgores leasing made it very simple and easy for us to quote and order. Andy and all the team are very friendly and helpful.
16 April 2026
Reply from Balgores Leasing
Thank you for the business!
Hyundai kona
Amazing service from start too finish.very Swift comunication and great price.thanks too callum and kayliegh for making it a great experience
9 April 2026
Reply from Balgores Leasing
Thank you for the business!
Excellent Service - as always !
I always use Balgores for my new cars - they have a brilliant, friendly team. I've just taken delivery of my new car and I'm over the moon.
1 April 2026
Reply from Balgores Leasing
Thank you for your continued support! We’re pleased to hear you’re over the moon with your new car—enjoy every mile!
I was recommended Balgores leasing from…
I was recommended Balgores leasing from a friend. Contacted Charlie and told him what car I was looking for as they didn’t have it in stock but they found me one! I am Loving my new Cupra Tavascan vz1.
As this is my first lease car there was a lot of questions and they were always there when I called or emailed.
Happy with the service and I would recommend for sure.
24 March 2026
Reply from Balgores Leasing
Thank you for the great feedback! We’re so glad Charlie could find the perfect car for you and support you through your first leasing experience. Enjoy your new Cupra Tavascan!
Brilliant customer service from start…
Brilliant customer service from start to finish. Lots of options and will match or better anyone. Been with Balgores over 20 years now and always a smooth transition from old to new vehicles.
23 March 2026
Reply from Balgores Leasing
Thank you for your loyalty and kind words! We’re delighted you’ve enjoyed such a smooth experience with us over the past 20 years. We truly appreciate your continued support!
Fantastic service
Fantastic service by all involved with my purchase from start to finish
19 March 2026
Reply from Balgores Leasing
Thank you for the business!
This has been my 4th consecutive lease…
This has been my 4th consecutive lease with Balgores. Quick to respond or re-direct where necessary and always friendly, no pressure or hard sell.
I'm loving my latest lease! Thank you Mark, speak again in 3yrs time!
13 March 2026
Reply from Balgores Leasing
Thanks so much for your kind words! We're glad to hear you're enjoying your latest lease and that the experience has remained smooth and supportive. I’ll be sure to pass your feedback on to Mark as well. Thank you for the business!
A really professional company
A really professional company, every step from start to finish absolutely seamless.
2 March 2026
Reply from Balgores Leasing
Thank you for the business!
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