I ordered the chewies in April. Although my dog very much enjoyed the flavour they had no calming effect. I wrote to Balgo and was told to increase the dose - STILL no effect. Since then I have writte... See more
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Fraser our pup loves them! We originally order them for Finn (who also loves them but had to wait his turn) our 11 years old dachshund. We now got them each their personalised plans, ordered Fraser h... See more
Company replied
Absolutely amazed with how well this have worked, a lot quicker than expected. My dog has recently last year started to experience fear with fireworks and these have really helped to keep him calm dur... See more
Love absolutely everything about Balgo! Every part of the customer experience has ben phenomenal. The quick delivery, stunning packaging, generous portions, and visible effect on my dogs have made m... See more
Company replied
Company details
Written by the company
Earth's most planet friendly dog supplements. Formulated to tackle canine health issues. Wrapped in plastic free packs. Made with Vegan Society certified, science backed ingredients and yummy peanut butter to unleash your pups best life.
Contact info
United Kingdom
- help@balgo.co
- balgo.co
3.7
Average
22 reviews
Hasn’t replied to negative reviews
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Lack of service
I ordered the chewies in April. Although my dog very much enjoyed the flavour they had no calming effect. I wrote to Balgo and was told to increase the dose - STILL no effect. Since then I have written to the help line to ask to return the unopened packets - NO REPLY. Being sceptical I wonder whether that was to take me beyond the 30 day refund period
26 April 2025
Unprompted review
Absolutely amazed with how well this…
Absolutely amazed with how well this have worked, a lot quicker than expected. My dog has recently last year started to experience fear with fireworks and these have really helped to keep him calm during this crazy firework season
4 November 2024
Healthy and Enjoyable..Whats not to love :)
Love absolutely everything about Balgo! Every part of the customer experience has ben phenomenal. The quick delivery, stunning packaging, generous portions, and visible effect on my dogs have made me a believer and fan. I have even started to give Balgo to my foster dog to help calm them and it seems to really be working and allows them to feel a lot more comfortable and secure in a new environment.
Supplements for dogs are under-utilized since many pets can really benefit from the health rewards that can be provided along with a healthy diet and exercise. Pleased to give my pups the best life possible :)
1 October 2023
Reply from Balgo
Hi Alex, thanks for leaving such a lovely review. We're delighted to hear that your dog is enjoying their Balgo supplement cookies and that they help calm your dog. 🙌 🐶
Reply from Balgo
Hi Carly, thank you for your lovely review. We're delighted to hear that your dog loves their Balgo supplement cookies. 🙌 🐶
Dog loved these don't know if they had…
Dog loved these don't know if they had a positive impact as eas only 1 weeks supply but definitely did not have a negative one
27 September 2023
Reply from Balgo
Hi JD, thank you for your excellent review. We're delighted to hear that your dog is enjoying her Balgo supplement cookies. The 7 day free trial is designed for customers to see if their dog likes their Balgo cookies and to start building a daily routine. Typically Balgo's supplement cookie's health benefits take effect after 12 weeks. Each supplement cookie's short, medium and long-term health benefits can be seen on our website cookie page here: https://balgo.co/pages/health-benefits Thanks again, 🙌 🐶
Both dogs loves them
Fraser our pup loves them! We originally order them for Finn (who also loves them but had to wait his turn) our 11 years old dachshund. We now got them each their personalised plans, ordered Fraser his own box and it dropped through the letterbox the following day (now Finn could have his all for himself)! We were concerned when we received Fraser box not to be able to distinguish each dog’s cookies but their colours are very different and then we also notice that each dog had it’s name on the delivery address of their box
2 October 2023
Reply from Balgo
Hi Georges, thanks for taking the time to leave us your lovely review. We're so glad to hear that Fraser and Finn both love their supplement cookies. 🙌 🐶
Was ok slightly disappointed with size…
Was ok slightly disappointed with size of dog snacks
15 July 2023
Reply from Balgo
Hi Paul, thanks for your feedback. If you'd like to contact our customer service team at help@balgo.co we'll help you further and ensure your dog has the correct size for their unique health needs.
Easy process and prompt delivery with…
Easy process and prompt delivery with Royal Mail. My dog really enjoys her Balgo treats. Will re order.
13 October 2023
Reply from Balgo
Hi LD, thank you for your lovely review. We're delighted to hear that your dog is enjoying her Balgo supplement cookies. 🙌 🐶
The company were very helpful and…
The company were very helpful and understanding.
Thank you
1 September 2023
Reply from Balgo
Hi Kay, thanks for very much for your 5 star review 🐶 🙌
Reply from Balgo
Hi Theresa, thanks for taking the time to leave us your lovely review. We're so glad to hear that Sapphire loves her supplement cookies. 🙌 🐶
Easy process, satisfied dog!
Easy process regarding selecting product and payment etc, great product on arrival, dog very much enjoyed all of her treats.
1 September 2023
Reply from Balgo
Hi Martyn, thank you for taking the time to leave us a lovely review. We're delighted to hear that your dog is enjoying their supplement cookies. 🙌 🐶
It was ok but not sure how effective…
It was ok but not sure how effective they have been
29 September 2023
Reply from Balgo
Hi Jakie, thanks for trialing Balgo supplement cookies 🙌 🐶. The 7 day free trial is designed for customers to see if their dog likes their Balgo cookies and to start building a daily routine. Typically Balgo's supplement cookie's health benefits take effect after 12 weeks. Each supplement cookie's short, medium and long-term health benefits can be seen on our website cookie page here: https://balgo.co/pages/health-benefits
I have given these biscuits to numerous…
I have given these biscuits to numerous dogs not one of them liked them should never have purchased them over priced rubbish
1 June 2023
Reply from Balgo
Hi Pat, thanks for leaving us your review - although we're really sorry to hear your dogs didn't like the Balgo supplement cookies. Thanks for giving Balgo a try.
Good service
25 September 2023
Reply from Balgo
Hi Cherie, thanks for taking the time to leave us a 5 star review. 🙌 🐶
Wont let me cancel my subscription got…
Wont let me cancel my subscription got no reply dont want it as not suitable for my puppy
20 September 2023
Reply from Balgo
Hey Liam, apologies if we missed your request, we’re a small UK team and do not work on weekends. A member of our customer care team will contact you today (Tuesday) via email to cancel your subscription.
We try to make it super easy for customers to cancel a subscription at any time! And detail how to do this on our Homepage FAQ.
"The quickest way to do this is by logging onto your account and following the prompts to cancel. Your request will be processed immediately and your card won't be charged from that point forward.
Alternatively, you can contact one of our friendly team members at help@balgo.co to request a cancellation of your subscription. Please note, however, that it may take up to 1 business day for them to process your request."
We'll take your feedback onboard as we continue to improve our service and thanks for giving Balgo a try 😊 🙌 🐶
Great Customer Service
Initially it didn’t quite go to plan, due to a server error, but customer service was great in the end and resolved my issue.
24 September 2023
Reply from Balgo
Hi Mary, we're sorry you couldn't contact us yesterday (Sunday), we're a small UK team and do not work on Sundays. A member of our customer care team will contact you this morning via email. We'll take your feedback onboard as we continue to improve our service. 🙌 🐶
Dogs didn't like them
Not through the company itself why I gave 3 stars. Purely because none of my dogs liked the tiny biscuits and refused to eat them. Shame
22 September 2023
Reply from Balgo
Hey Marie, We're sorry to hear you dogs didn't like their supplement cookies. Occasionally some dogs will turn their noses up at our cookies, especially if they're used to a meat-based diet. We find on these occasions adding a small amount of dog-friendly peanut butter or plain yoghurt (plant-based or dairy), on top of each cookie to start until the dog gets used to the supplement cookies will do the trick and ensure the dog gets the nutrients they need. This is also why we offer a free 7-day trial box so dog parents can ensure we're a good fit. 🙌 🐶
I sent email about cancel subscription…
I sent email about cancel subscription and order and they didn't answer and took money from account
24 September 2023
Reply from Balgo
Hi Maria, apologies if we missed your request, we’re a small UK team and do not work on weekends. A member of our customer care team will contact you this (Monday) morning via email. We'll take your feedback onboard as we continue to improve our service. 🙌 🐶
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