I'M BEGINNING TO THINK THIS COMPANY HAS GONE BUST! I Ordered a pair of Oakley goggles from theses people over a week ago, wouldn't be in so much of a rush, but I'm off snowboarding this weekend, so I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been chasing Balance Optics since 25 February to get news on my glasses - which I paid for several weeks ago. They have not responded to many emails, facebook post, tweet and phone messages.... See more
I ordered some prescription oakleys online based on some i had tried in an opticians. The optician gave me the wrong model (probably because they knew i would order them online!). When the specs came... See more
I was looking to buy Oakley prescription sunglasses. Found ‘Balance Optics’ on Google. Put in my order on Wednesday afternoon and the sunglasses arrived at my house the following Wednesday morning.... See more
3.1
Average
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely impeccable service !!
I ordered some prescription oakleys online based on some i had tried in an opticians. The optician gave me the wrong model (probably because they knew i would order them online!). When the specs came thru they weren't what i was expecting and Emma at Balance Optics was extremely helpful in getting them changed for a pair that i did want. I can't thank the Balance Optics team enough for being so flexible. True customer service !!
4 October 2011
Unprompted review
Superb!
Free delivery and got my order within a day, that's what I call excellent service.
25 August 2011
Unprompted review
Very good - recommended
I purchased custom Oakley sunglasses. The web site was easy to use, the payment choices included paypal and credit card. Correspondence was quick and friendly - I felt I was emailing a human being. My sunglasses turned up very quickly.
Overall impression was very good and I would happily use again, and happily recommend.
24 August 2011
Unprompted review
Fantastic service and price
best price! Kept informed of delivery and came within 1 full day!
Amazing service!!! Would use again
17 August 2011
Unprompted review
Great customer service who bent over backwards to help
These guys were so helpful when it came to my order. They were great a communicating and were ever so helpful. I'll definitely be going back to them
17 August 2011
Unprompted review
Really quick delivery, great products
Lightning delivery, well packaged, great price, very pleased, many thanks !!!
16 August 2011
Unprompted review
Good support and fast service
used WEB and phone to buy my custom oakleys they were very helpful and happy for me to finish off design online and sent photo before final order
16 August 2011
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.