Decent shop with good products, but improve their service to be more better.
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Doesn't do anything
Doesn't do anything, didn't feel better, actually felt worse for spending that amount of money on leaf powder-like caplets. All the ads are really obnoxious and constant and I don't believe the ppl. This product does nothing, is full of nothingness, and costs a lot. Not sure why it is still on the market.
I gave it a good college try…
I gave it a good college try. Took these for a week and just couldn’t continue. Each pill is enormous and extremely difficult to swallow. They want you to swallow 6 of these things daily. Just not a pleasant experience on any level. Add to this the $90/month price tag and it’s just not worth it. I only purchased a one month supply and glad I didn’t sign on for the subscription deal. Whatever benefits I’m supposed to gain from this are totally lost in offset to the entire experience of using the product.
Tried the product for 2 months
Tried the product for 2 months, did not notice any difference in energy, clarity or just plan feeling better.
When you try to cancel they just keep sending and charging your Credit card’
It’s been 1 years since I canceled and I still get spam from them ever day. I have repeatedly requested to be remove from mailings but it falls on deaf ears, if you are lonesome and want someone to email you, then this is the company to contact.
A snake oil company that is already in…
A snake oil company that is already in deep trouble with regulators for false advertising. Do a Google search and learn the truth. Nothing but a bunch or lies and false claims.
BEWARE BEWARE BEWARE OF THIS COMPANY
As far as the product, I took Balance of Nature for almost 3 years. I never missed a day. I did not notice any changes in my health at all. Energy, pain, no changes at all. The problem is, when you cancel your subscription, they keep sending more product and keep charging your credit card. When you contact the company, they are clueless! They do not have a clue as to what is going on.
I had to change my credit card to a card that had expired to get them to stop.
They just trick the customers by…
They just trick the customers by printing the labels and never ship the product. Really bad company to deal with, I've been waiting almost 3 weeks for my order company hasn't reached out or given information on any delays. I will never ever this this company ever again.
My husband started to take them and he…
My husband started to take them and he started having stomach issues. Had all bottles unopened and they refused to take them back stating it’s only a 30 day return policy on your first order!
Changed my life for the better forever 🥲
My name is April and I'm 48 yrs old.I've had cancer 3 times and beat it. I am still in remission. I did not use the product during, because it didn't exist. But after 20yrs fighting it. Cancer changes everything and I couldn't get my energy back. After 3 battles with cancer,I gained weight and got really depressed. My ex-mother-in-law told me about it. I haven't eaten right ever because of a eating disorder and other mental disorders. This has honestly changed my life. I feel better than I ever have. I am able to do everything I need too to get through my days. I don't feel tired in early afternoons and I CAN SLEEP THROUGH THE NIGHT WITHOUT ANY DRUGS. I'll fight someone for my balance of nature l. I'm a Balance of Nature fan for life and forever!!! Please don't stop making your products. It's changed people with eating disorders for life. Thank you from the bottom of my heart and soul to every fiber of my being. I'm forever grateful 🙏
While I experienced a boost in energy...
While I experienced a boost in energy and well-being, it's crucial to note that individual results may differ. I recommend consulting with a healthcare professional before making these supplements a primary health strategy.
Pressured to suspend Account when I…
Pressured to suspend Account when I called in to cancelled. Threatened with additional Fees and such if I ever decide to again subscribe. Woman hung-up on me when I would not accept her offer.
RUDE!
Oh, and they push TrustPilot for multiple verifications: Phone Number, Email Address, and now an Invoice! Wish they worked this hard to keep Clients instead of keeping reviews off of TrustPilot!
The product gave me a massive heart…
The product gave me a massive heart burn. After discovering it was the balance of nature, I call to cancel and stop the upcoming shipment. The shipped early and denied the refund request. Oh well deal with this company with Caution. I will dispute the charges on my cc.
Good product, TERRIBLE CUSTOMER SERVICE
I like the product but the company just piles on product after product and does not provide satisfactory customer service. Automatic shipping is every 28 days but the supply in the bottles is 30, so they purposely overship by almost 10%, which is just for more profit, nobody uses 30 daily doses in 28 days. I admit I miss days so I have a backlog, asked to suspend service for two cycles so I could catch up, but the "system" only allows a suspension for a shorter period of time. To make up for it I was offered a "senior discount" of $10 per order which is very nice but I am 71 years old, been a customer for many years....why is this the first time I have heard of this discount, why can't I find it anywhere on the website. Apparently I have been paying $120 more per year than I would have to IF they made that discount apparent. The salesperson told me I had to ask for it. How do you ask for something that you do not know about? So good product, but horrible customer service.
Terrible Customer Service and Return Policy
I cancelled an order as soon as I saw it was going to be shipped. Customer service told me they would stop it. They did not and it shipped. They refused to take it back. I was told if I returned it they would apply a credit to my next order. I cancelled the entire subscription. There is no way they will give a refund. They overload you with their product. It makes no difference in my health!
I decided to try the fruit and veggie…
I decided to try the fruit and veggie supplements. A few things shocked me. They don’t have a warning label on their products or in their commercials about the danger of the grapefruit in their fruit pills for people with kidney disease. I was expecting to want to surf, rock climb, and run a marathon, but non of that happened. After taking the fruit and veggie pills there was no boost of energy. It was the opposite. I had a huge rush like my energy drained from me and I felt very tired after taking the supplement. What balance of nature claims to be and do was not what I received from their supplements.
Update 12/19/2023 I 've Notified Jack the supervisor in charge a week or two ago that his company still has not credited my account back then and now this has been going on since 11/19/2023
Balance of nature...
I placed an Order on 11/19/2023, but the order was never shipped. I called to cancel the order from the sales Dept and the Customer dept. can not cancel an order. they transferred you to Returns, but the order was never shipped to this day, finally got a supervisor to call me back they won't let you speak to the returns dept or a supervisor they have to return your call request.
So this supervisor went to the return dept. to cancel my order and issue a credit, he then confirmed it was done and we hung up. Well, the next day I got a second charge on my credit card for 89.95 that is the first charge I was billed for the product that was never shipped and lost in their computer then they billed me again 89.95. Two billings of 89.95 for something they never shipped, I've been on the phone with them since 11/24/2023 and no one in sales or customer service can help at all they can not get a supervisor on the phone, can't issue a credit, can't cancel an order, and can't let you speak to returns...lol what the heck is wrong there? I got an email todat that they issued a credit for only one billing of 89.95 and no one there can help to get the second credit for the other billing of 89.95 they say one credit will pop up on my statement in 3-5 days in the mean time I have to send another email or voice mail to return dept to ask where the credit is for the second charge of 89.95 that I never approved.
Stay away fro this company do not deal with them.
I also found out that the Food and Drug Department and the USA FDA shut production down what's going on?
This is one really messed up company
Update 12/11/2023
I was told 2 Credits were applied to my account on my CC, that was on 11/30/2023 for 89.95 each total was supposed to be 179.90 well it's 12/11/23 no credits applied they are lying I do not believe they applied any credits for the canceled order of 89.95 and the one that was fraus when I canceled that order and they were supposed to issue a credit for 89.95 they billed me again fraudulently, Do not deal with these people all I have received from them is lies and the runaround.
Update 12/13/23
Still no Credit applied to my CitiCard account, I was told By Jacy at BON to call CitiBan and let the fix the problem I did and they can do nothing I was informed it is only Balance of Nature that has to call their bank and find out what the problem is, maybe it's lost in their computer system like my order was. I sent Jack an email for them to look into this no response. Below is what I sent to Jack at BON. that was on 12/11/23.
By now he said the credits were issued on 11/28/23 and 1129/23 both for 89.95 one for the canceled order and one that never should have been billed to me a second time for something that was canceled and should have been a credit.
At this point, I am wondering if everyone at BON is Lying to me????? I need answers and for someone there to refund the money 170.90 to my CitiCard but no one will help and I was told I'd have to solve this problem on my own by Jack
Jack,
CitiBank can not check on credits that they never received, they said you have to contact your company bank to get an answer about where or what they did with those 2 credits which CitiBank says should have been posted to my account by 12/4/23 at the latest. Is BON's bank having problems losing credits like BON had losing orders in your computer system?
Is, there something smelling fishy here?
There is nothing I can do or CitiBank can do, only your company can inquire at their bank what the heck is going on.
What kind of Company has customer service like this???
I have filed Fraud reports with CitiBank because no credits have ever been sent to my account since 11/28/2023 Balance of Nature has had enough time to complete the two 89.95 credits they owe me.
Update 12/16/2023
Still, the 2, $89.95 dollar Credits have not been applied to my CitiBank account, So what do you the public think about this company Balance of Nature lying and giving me fake approval numbers that the credits were sent to their bank on 11/29/and 11/28 and have not reached my bank and the bank said it should be taken 2-3 days at the latest 12/4/23 would you trust them?
Update
01/02/2024
Balance of Nature still has not sent the 2, 89.95 credits to my Citi. CitiCard has had to issue the credits because BON never sent the Credits I placed a Fraud Dispute with CitiBank they found it in my Favor and refunded me the money by charging it back to BON account.
Trustpilot has verified this as this post is marked verified, that Balance of Nature tried to keep 179.95 of my money and never shipped any product and I only ordered 1 item for 89.95 but they billed me 2 times and never shipped anything.
I ordered from Balance of Nature in…
I ordered from Balance of Nature in 10/23 they sent me a open can of the fiber I sent them a picture of it and also call them,I told them I will send it back they said not to we will give you another one I said I didn’t want another one I just wanted my refund they refused and sent me the fiber anyone I wish I could give a zero star be ver aware of this company taking customer money and refuse to give it back to me bad company
Canadian customers beware. Find a local product if possible.
Canadian customers need to be aware that the total cost of the product each month is not $69 USD but over $120 CAD. Because this is classed as a supplement, not a food alternative, the GST and a handling charge are added at the border, a 25% surcharge. CanadaPost will require about $23 for you to get your order. This is a recent issue as until August 2023 there was no surcharge.
Remember, BoN does not offer refunds after your first order so make sure you know the cost and if you ask them to cancel or hold, make sure they do.
Customer respect and service is…
Customer respect and service is terrible.
I was a loyal customer for about 3 years. I recently (June 2023) put my deliveries on hold because I would be away until October. I had a 4 month supply on hand because I had double ordered for awhile to build up my supply. I went on line and suspended my delivery for the maximum time allowed which was around the end of September. On October 13th I hadn't received any delivery, went into my account and found it had been suspended. I contacted customer service to find out why my account was suspended, explained that I wanted to start up deliveries again. The customer service agent was very nice but said because he was a new employee he would have to check with someone higher and would get back to me. About 3 hours later he got back to me and stated that I would need to open a new account as a new customer and pay the $25 fee again to receive the discount for recurring shipments. He said that an email was sent to me and that because I didn't respond by the date (October 4 I believe) my account was permanently suspended. I said I'm looking at my account on line now and it shows a suspended status and also indicates I was a loyal customer since 2020. I also went back and looked at my emails and I couldn't find anything from Balance of Nature. He said he was sorry but that is their policy. I suggest staying away from this company. Oh, by the way, I didn't experience any of the "feel better" "I have more energy" stuff you hear in their advertising. I am 70, in good health, golf 3 or 4 times a week, bowl, and ride my bike often. I was taking this stuff as a supplement and preventative measure but not any longer. If this is how they treat their customers I don't want any part of them.
They shut my account for no reason
I placed an order on the website, and they shut my account. When I called they were stammering and said that there is an issue with my card and they can't help me. There is no issue with my card, the charge went through. They said there there is no way to fix it, they just stonewalled me, with no explanation.
Can't Unsubscribe from Emails
I signed up for an account out of curiosity because a friend told me about it, but never tried it. What I didn't know was I was signing a death warrant to my email address. I spent maybe a month and a half unsubscribing from their marketing emails to no avail. I then turned to their live chat and asked someone to unsubscribe me internally - the person I spoke with said they were sorry and lied that they unsubscribed me. Got another email and did the same thing, except this time I threatened to report them to the Better Business Bureau if they didn't actually unsubscribe me. Surprise, they really didn't unsubscribe me, so I reported them and they replied to my case through BBB and said they have removed my email from their system. About a week and a half after that was "resolved", I just got another email and that's why I'm writing this review.
DO NOT BUY ANY PRODUCTS FROM THIS "COMPANY"!!! It's a scam. Basically a glorified, barely legal scam company.
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