Bailey and Coco Reviews 340

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and attractive designs of the products, particularly the harnesses, which are noted for their comfortable and secure fit, often with good adjustability. Many people appreciate the ease of ordering and the speedy delivery of their items, with some receiving their purchases just in time for special occasions. The customer service is frequently highlighted as brilliant and efficient, with staff quickly resolving issues and providing helpful communication. However, some customers also noted issues with delivery, including delays and parcels not arriving as expected, leading to frustration with the lack of proactive support and compensation for missing items. A few other people also felt that the customer service was unhelpful, focusing on money and stopping communication, and some experienced problems with harness sizing, receiving incorrect items, or finding the product quality to be low, causing discomfort for their pets.

What people talk about most

Product

Consumers find product to be positive, highlighting the excellent quality, strong materials, and attractive... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising products as well-made, strong, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising quick and speedy delivery... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and quick delivery.... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality, attractive designs. Good range of adjustments on harnesses, ensuring safe and comfortable fits. Good discounts. Our dogs look lovely in their new harnesses and doggy equipment. Harne... See more

Rated 5 out of 5 stars

Excellent company I have used very many times. Recently had a issue with delivery, and they sorted it out straight away by resending another item. Couldn't have been more helpful. Powertrails s... See more

Rated 5 out of 5 stars

Absolutely stunned at the amazing quality! I ordered a matching set of harness, lead, collar, bow and poop bag carrier. All speedily delivered just in time for Christmas. I was floored by the beaut... See more

Rated 5 out of 5 stars

Eady to order and after several unsuccessful harnesses to fit my shih Tzu,your harness has been a comfortable fit. yeh. Waiting for another harness and collar to come back in stock, then I wil... See more


Company details

  1. Pet Store

Written by the company

Bailey & Coco: Your One-Stop Shop for Stylish Dog Accessories! 🐾 At Bailey & Coco, we're all about enhancing your fur babies style and safety. Explore our wide range of premium dog accessories, including dog harnesses, leads, collars, poop bag holders, bow ties, dog walking bags, and much more. Whether you're looking to add a touch of flair with a trendy bow tie or keep your pup safe during walks with our durable harnesses and leads, we've got you covered. Our collection is designed to meet the diverse needs of dogs of all shapes and sizes, ensuring that they look fashionable while staying secure. Join us in making every dog's life a little more stylish and safe. Shop now at Bailey & Coco and let your dog shine! 🐶🌟


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

340 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars
Bailey and Coco logo

Reply from Bailey and Coco

Hi,

Thanks for your feedback and we’re very sorry to hear you were disappointed with the harness.

We haven’t been able to locate any previous contact from you regarding this issue, but we would absolutely be happy to look into it for you. The front ring can occasionally move slightly depending on lead positioning and how the harness is fitted, however it should still remain secure during use.

Please feel free to contact our customer service team with your order details and a photo/video of the fit, and we’d be more than happy to advise further and help find a solution for you.

Kind regards,
Laura X

Rated 5 out of 5 stars

Beautiful harness and it fits my…

Beautiful harness and it fits my English bulldog perfectly .They are not the easiest dogs to find harnesses for and I will certainly buy more from this company. The harness is so well made and worth the money. I have amended my review because I have just found that they do sell the leads separately so I have bought one to match the beautiful harness.

12 May 2026
Rated 5 out of 5 stars

Bubblegum pink tweed - so cute!!!!

I bought a full set in pink tweed and it’s gorgeous! They are a little on the costly side but the items are so well made and so cute!!!
Delivery was quick and came in really strong packaging.
Definitely recommend this company and will be on the lookout for some winter outfits soon. X

5 May 2026
Rated 5 out of 5 stars

Stylish and sturdy

Great quality, attractive designs. Good range of adjustments on harnesses, ensuring safe and comfortable fits. Good discounts. Our dogs look lovely in their new harnesses and doggy equipment. Harness even seems to be coping with water loving cocker spaniel puppy.

5 May 2026
Rated 5 out of 5 stars

Oh wow what a fabulous company

Oh wow what a fabulous company, extremely efficient, and speedy delivery it really is.
I have bought two harnesses leads, and a bag for me.
Everything is top quality, the harnesses are the best they have ever had, ( I have two male corgis ) the leads are really lovely, with such soft handles.
I love the bag so much its not just for dog walking now.
The boys look so smart with there new harnesses, and actually walk on the lead better. So happy with them ❤️

11 May 2026
Rated 5 out of 5 stars

Stunning dog accessories

Beautiful dog accessories yet again from Bailey and Coco. So well made, stylish and considers the comfort and safety of my dog. Also love the new packaging as it’s so nice to get a lovely pink box arriving especially for my doggy. 10/10

27 April 2026
Rated 4 out of 5 stars

Products are lovely and great quality

Products are lovely and great quality, fit for purpose. Delivery was slow but as soon as I contacted Laura and explained my frustration, the order was expedited and arrived quickly. Overall a fantastic product and would recommend.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Great quality, beautiful items

I purchased dog collars, leads and harnesses for my 2 dogs.

They are beautiful and great quality. I liked them so much that I went back for the matching bow ties.

I bought the wrong size in one harness and the team have been quick to help me sort a return and replacement.

Would definitely recommend

7 May 2026
Rated 2 out of 5 stars

Order still hasn't arrived

I wish I could comment on the beautiful harnesses, leads and collars I have ordered for my pups 1st birthday. Sadly, a week later I have not yet received them despite Royal Mail 24hrs delivery and according to tracking, the courier is still awaiting shipment details. I have contacted customer service twice and not yet received a reply.

7 May 2026
Bailey and Coco logo

Reply from Bailey and Coco

Hi Sonja,

We’re very sorry to hear about the issue with your order. We replied to your email on the 13th May after noticing there appeared to be an issue with the tracking, and offered to resend your parcel with next day delivery.

Unfortunately, one of the items in your order had gone out of stock, so we were waiting for your reply regarding how you’d like to proceed before dispatching the replacement. We’ve also just resent our email in case this was missed.

If for any reason the email still hasn’t come through, please feel free to send us a message on Instagram or Facebook and we’ll be more than happy to help.

We’re very sorry again for the inconvenience caused and would still love to get this resolved for you as quickly as possible.

Kind regards,
Laura X

Rated 5 out of 5 stars

Bright and Beautiful

As always good quality harness that fits well. Finding a harness is easy because the sizes are spot on. They also wash well. I'm always buying the new designs because I can't resist.

6 May 2026

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