BAI Embroidery Machine Reviews 

We were brand new to embroidery. We knew it was the next step for us, and given the many different brands, we did a lot of research before deciding to purchase our Bai Mirror. Even though buying our BAI machine felt like a leap of faith, the team at bai.store eased our decision from the start. Their communication before purchase was excellent; they answered all of our questions and never rushed us.

Once the machine arrived, their after-sales team really came through. They walked us through setup, answered tons of questions, and made sure we were comfortable before releasing us into the wild so to speak.

As with any new equipment or software or combination of the two, there will always be questions and sometimes problems will arise. Recently we ran into an issue where we kept breaking needles while trying to stitch out puff hats. Support responded quickly, diagnosed the issue, and walked us through the solution. We made some changes and we were back up and running perfectly!

This is where, in my opinion Bai shines. Anytime I have a problem or question and reach out, I promptly get a response. They are always very polite.

They communicate well and are very patient with me as we work through whatever situation I’m referencing at the time. That kind of support makes a huge difference in not only getting up and running, but also allows us to continue with confidence, knowing we have a phenomenal support team standing behind us.

The Mirror was our first venture into embroidery and with the quality of the machine as well as the amazing support team, we’re confident not only that we will continue growing our business but that we will add another machine in the future. We HIGHLY recommend BAI to everyone, whether you are just starting out in embroidery or you’re a seasoned pro, you cannot go wrong!!

Thank you Bai Team for all that you do!! We truly value you!!

I’ve been very happy with my BAI embroidery machine. It’s been a true workhorse and has handled heavy production without letting me down. What really stands out, though, is the tech support. I needed assistance, they’ve been responsive, knowledgeable, and genuinely committed to helping me get back up and running quickly. Great customer service combined with a reliable machine makes this an easy recommendation.

You get a dedicated support team (I’ve been with them a year now)! Need I say more??? My help has come from Amy Wang and the most knowledgeable Luke Ren! Ask for them, words can’t describe how amazing they are!

My experience with BAI has been incredible from the very beginning. The shopping experience was smooth, but what has truly set BAI apart is their amazing sales and after-sales support team.

Whenever I’ve had a question or experienced an issue with my machine, their team has been prompt, patient, and incredibly helpful. Most recently, I experienced a “No Needle” error with my machine, and the support team quickly helped me resolve the issue. They provided excellent YouTube videos that clearly walked me through the troubleshooting process and helped me get my machine back up and running quickly. The videos were easy to follow and incredibly helpful!

As a creator and business owner, having a reliable machine is important, but knowing there is an incredible support team behind that machine makes all the difference. I genuinely tell other companies that they should model their customer support after BAI because their team is truly one of the best!

I’m grateful for the support I’ve received and very happy with my decision to choose BAI. I highly recommend them to other creators and business owners looking for not only a great embroidery machine, but also an exceptional team that stands behind their products!

I LOVE my BAI machine! It’s been so great learning everything about it. The support from BAI is phenomenal!! Luke Ren is so helpful and knowledgeable about the machine and really makes maintaining and learning new skills a breeze. I just purchased the BAI shoe embroidery adapter and can’t wait to try it out.

I purchased by Bai about 3 months ago. The machine works like a dream! The customer service from Leo and Luke has been amazing. They are always there to answer questions, provide support and help with everything.

Awesome team!!!!

I've been extremely happy with my BAI embroidery machine. As someone who has used other brands, I can honestly say this machine has exceeded my expectations.

The biggest pros for me are how easy it is to use and how beginner-friendly it is. The interface is straightforward, and I was comfortable using it very quickly. It's also much quieter than I expected.

The customer service during the buying process was excellent. They answered all of my questions, and I really appreciated all of the extras that came with the machine. I was also able to save $1,000 by driving to one of their U.S. warehouses and picking it up myself, which was a huge bonus.

I've embroidered 60 structured hats without breaking a single needle, and the machine handled them beautifully. If you're planning to do hats, that's been a major win in my experience.

Another huge plus is BAI's YouTube channel. Their tutorials are clear, helpful, and make learning the machine much easier.

As for the cons, I had gotten spoiled by having a camera for design placement on another brand of machine, so I do miss that feature. I also wish there were a stitch-out timer or counter that estimated how long a design would take to complete.

That said, neither of those is a deal-breaker for me. I haven't had any mechanical problems with my machine. Any issues I've encountered have been due to my own learning curve rather than the machine itself.

Overall, I would absolutely recommend the BAI embroidery machine. It's reliable, beginner-friendly, handles hats exceptionally well, has great customer support, and offers excellent value for the money.

I had an issue with my embroidery machine right before several important markets, and the BAI support team was incredibly helpful. They stayed in contact with me, walked me through the troubleshooting process step by step, and were patient while we figured out the problem. Their after-sales support made a stressful situation much easier to handle. I purchased my machine through the official BAI website, and overall I’ve been very happy with both the machine and the customer service. I appreciate how responsive and professional the team has been. Thank you for the excellent support!

I love my Bai Mirror! The techs have been wonderful…answering questions, sharing practical advice, as well as just checking in on me. Customer service response time is great. Definitely no regrets about my purchase of this embroidery machine!

Top quality product + amazing service. I had a problem with my machine at first and they spent a lot of hour with me to help me understand everything about the machine. Best experience!

We purchased the Bai Mirror in February 2026 as our first embroidery machine. It seemed a bit intimidating at first since it is a large commercial workhorse but the sales team has been extremely helpful and have guided us through every question we had. Excellent customer support!

Great experience customer support has been responsive and i get the feeling they really want to help you fix your issues and resolve them

Luke and the team are always quick to help with any issues or problems and can walk you through them with ease.

I’ve had a great experience so far with BAi embroidery machines. The website is easy to navigate and they make sure to give you a sales representative to answer any questions. After the sale is complete you’re added to a private group chat for additional after receiving your machine. Woody, Ren, and Corey have been such a big help in troubleshooting any issues or questions I have with my machine. They also reply very quickly which is amazing when you’re in the middle of trying to quickly fulfill order. I’m excited to see the full potential BAi will offer me!

Luke was very fast with helping me with my problem and also telling me a few things I didn't even know what they were. What Luke did to help fix my machine seem to fix the problem and I appreciate it!

Very quick responses to support related issues. Luke Ren was able to quickly diagnose and send me a detailed video on how to fix the issue. Got me back up and running within 10 mins. Thoroughly enjoy working with this company.

I am so pleased with my purchase from BAi. The customer service and support far exceed any other service that I have experienced. Ren has answered each question quickly and professionally even with the time difference. He is very knowledgeable and willing to help. Because of the support that I have received, I know that I made the right choice by purchasing the BAi embroidery machine.

I've never done embroidery before, so in researching machines ,BAi had the highest rating, so that's what I bought, and I've never regretted my decision, the machine is a workhorse, but the best part of the whole process is the support the tech teams give you. They go above and beyond to keep you stitching.
Everything about them is 5 star

From sales to service to just general troubleshooting and overall customer service, Bai is the BEST, 100% of the time! 💯💯💯

✨ If you've been considering a Bai machine, don't wait!

Luke is amazing! I love how he responds to my messages right away and helps me solve any issues with my machine.

Bai has such an amazing tech team that are always willing to help you with your issue! I highly recommend them!