I am very satisfied with my experience. The communication with the staff was excellent — professional, efficient, and quick to respond. The clothing looked exactly like the photos, beautifully made an... See more
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Review summary
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This was my first time purchasing an expensive suit. I ordered a Hussain rehar suit for Eid and it came exactly like the picture and had all of the detailings in the picture too. Was definitely my mos... See more
Customer service was great. Any queries/ questions were answered on time by the instagram handle and very polite. The clpthes were packaged well and stitched exactly as asked for and shown in image. V... See more
Company details
Written by the company
U.K.’s Leading Authentic Pakistani Multi Brand Online Store
Contact info
United Kingdom
- +447762166616
- info@bahirah.com
- bahirah.com
2.9
Average
370 reviews
Replied to 5% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No outfit received, no replies, no refund
I paid Bahirah via bank transfer for an outfit I ordered through Asian Adornments, which I’m guessing is one of their companies/trading names as the company I made the bank transfer to was Bahirah. Anyways I’ve been scammed by AA, no replies to emails and no outfit received, even though advised would receive by 4th August. Came on here in the hope as Muslim these people have a conscience and refund me my money. Unable to go through bank as was direct bank transfer. Don’t understand why these people do this how can you as Muslims behave like this. I have been unbelievably stressed because of these people.
*response to reply*
It is YOUR bank account that I was told to make payment to, account named Bahirah LTD. I paid £255 on 16/07. Your website, emails, Instagram pages are all exactly the same as Asian Adornments. If you want me to remove this review I suggest you investigate where my outift is and refund me money.
15 August 2024
Unprompted review
Reply from BAHIRAH
Hello Maryam.
Thank you for bringing this to our attention. We're sorry to hear that you've had a negative experience. However, we'd like to clarify that Bahirah Stitched Ltd. is not associated with Asian Adornments or any other company that may share a similar name. We believe there may have been some confusion regarding the company you're referring to.
We take pride in delivering high-quality products and exceptional customer service, and we hope to have the opportunity to serve you in the future. We kindly request that you consider taking down this review, as it does not reflect an experience with our company.
If you have any concerns related to Bahirah Stitched Ltd., please don't hesitate to reach out to us directly. We're here to help and would be happy to assist you.
Thank you for your understanding.
UPDATE: As mentioned above, we are not associated with Asian Adornments nor do we have any payment under your name.
I’ve had a very pleasant experience…
I’ve had a very pleasant experience with bahirah. From start to finish they have been really helpful. Communication has been great and my order was perfect. I can tell how much effort has been put into adding the accessories to the suits. Very happy with my order and will be back to order more
1 August 2024
Unprompted review
Excellent service
Excellent service. Immediately addressed my concerns and order was delivered in a timely manner
5 August 2024
Unprompted review
No replies on order status
I ordered 9 dresses from Bahirah back in May. There was some miscommunication between myself and a team member where I thought the long dresses came with trousers and not skirts. Because of this, the measurements we gave meant three of the skirts were too short.
Bahirah accepted there was a misunderstanding and kindly offered to replace the skirts saying it would take 7-10 days. I sent back the first skirts using the returns label they emailed me and tracking shows that they have been delivered.
The last update I got from Bahirah on the new skirts was in July when they said that the skirts had been sent to them by the tailor and they were just waiting delivery.
The skirts should have been with Bahirah by now and they should have been sent to me weeks ago. 3 out of the 9 dresses cannot be worn because they are now missing skirts. Bahirah has had payment in full and so there should be no reason for why these skirts have not been sent.
My cousin’s wedding is on Saturday and we all had bought these as matching dresses to wear on the girl’s side and I am getting zero responses.
It has now been over three weeks of me messaging on insta, whatsapp, email and even tiktok trying to get a response. This review is my last resort to try and get an update.
All I am asking for is for the skirts to be sent to me and I will happily delete this review. This is simply my last way of trying to get a response from the team.
Khadijah
11 July 2024
Unprompted review
I would not recommend buying from this…
I would not recommend buying from this company. Their sizings are totally incorrect or they sent the wrong suit and never really responded either. Worst customer service.
26 July 2024
Unprompted review
Reply from BAHIRAH
Hello Saadia,
Thank you for sharing your feedback. We are sorry to hear that you are not satisfied with your purchase.
However, we need to clarify a few points regarding your review that you have failed to let clients know. According to our records and your conversation with our colleague, it was confirmed that you selected the size yourself. We delivered the exact size you requested. It is important to note that selecting the wrong size does not justify leaving a negative review. Additionally, you could have atleast mentioned that your order was delivered promptly, which you failed to acknowledge. Which is all part of a service.
Your order was placed on July 25th and delivered by July 29th. Given the short delivery timeframe, it was crucial to check the size guide to ensure the correct fit and avoid any issues. Unfortunately, this step was overlooked on your part which you have confirmed. This is not a fault on our side.
You contacted us on July 30th, and we responded immediately, asking whether you had checked our size guide. You confirmed that you had not and assumed the size would fit. On August 1st, within our 48-hour response window, we provided you with an alternative solution to help, despite the fault not being ours. You responded on August 5th, indicating it would be too late.
We strive to provide excellent service and take responsibility when necessary. In this instance, it is important to acknowledge that the oversight regarding the size guide was on your side. We also encourage you to provide an honest account of your experience in any reviews, to ensure other clients are not misled by inaccurate information.
We would also like to add how it is extremely unfair for you to write a review based on points that suit you best that are inaccurate. As a customer, it is also your duty to act with fairness and honesty. We as a business have provided you with the service you had paid for, which includes, the product ordered (the size you requested), quick delivery as well as communication from start to finish. We can not take blame for your errors.
Thank you
Grateful for all the help
Grateful for all the help. I desperately needed an outfit and they dispatched it in an orderly manner and I loved it. Fitting was great and server was incredible start to finish. Thank you!
1 August 2024
Unprompted review
Reply from BAHIRAH
Hello Syeda,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
I bought gorgeous suits from here
I bought gorgeous suits from here. They have the most stunning outfits I sometimes can’t help myself and buy even if I don’t have any occasion! There’s somethin for everyone. It’s definitely worth trying
1 August 2024
Unprompted review
Reply from BAHIRAH
Hello A Tariq,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Great but need quicker delivery option!
Ordered some outfits and they came out really nice. I would prefer quicker delivery but still very nice outfits and great fit
1 August 2024
Unprompted review
Reply from BAHIRAH
Hello Fazila,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Baroque 😍
Received my barque suit ch1103 I am super happy with the quality and stitching 😍😍😍😍😍
27 July 2024
Unprompted review
Reply from BAHIRAH
Hello Sobiya,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
AVOID!!!!
AVOID purchasing from this company!! They don’t respond to messages! They are not even selling originals as the quality of the suit i received is absolutely appalling! The stitching and material is horrendous. It is definitely a replica! Not worth the price at all!! I will never buy from this company ever again nor will I recommend to anyone! I have never been scammed as much as I have by this company!! It is dreadful.
31 July 2024
Unprompted review
Excellent service
Excellent service. Shipped and delivered in time as requested and received my order stitched perfectly and neatly. Thank you for your great service
29 July 2024
Unprompted review
Reply from BAHIRAH
Hello Aminaah,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Review
I was slightly hesitant buying from Bahirah after reading couple of negative reviews but I’m so glad I placed order for 2 outfits. We communicated through WhatsApp and I received both of the outfits within the time frame of 2-3 weeks.
If you’re unsure just place the order and you won’t be disappointed.Many Thanks Bahirah
12 July 2024
Unprompted review
Reply from BAHIRAH
Hello Robina,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Great service received and order came…
Great service received and order came quickly too
16 July 2024
Unprompted review
Reply from BAHIRAH
Hello Zaina,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
I desperately needed an outfit and I…
I desperately needed an outfit and I was recommended bahirah by a friend. I chose from their same day dispatch suits and found myself a really nice fit. It came perfectly packaged and for like a glove. I couldn’t be more happier with my purchase. A place I will definitely shop from again
2 July 2024
Unprompted review
Reply from BAHIRAH
Hello Sana,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Ordered last minute for Eid and…
Ordered last minute for Eid and alhamdulillah it came on time and such a beautiful piece too. Amazing as always! I have been a regular shopper at Bahirah for quite sometime now. Never been disappointed
15 June 2024
Unprompted review
Reply from BAHIRAH
Hello Salma,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Greate quality and cusormer service
Greate quality and cusormer service ! They have been very helpful answering all my questions ! I’ll definitely be shopping from here again !
17 June 2024
Unprompted review
Reply from BAHIRAH
Hello Razna,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Awesome designs
Awesome designs. I do have a slight issue though! The sizes run a little smaller than usual Desi clothing. I’m usually a large in Desi clothing but I had to pick xxl and have some parts altered myself. Other than that the service was great 👍🏼
11 June 2024
Unprompted review
Reply from BAHIRAH
Hello Eman,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Im obsessed
Im obsessed! My Eid order is so 😍, it came on time. Service has been great and the suit 🤩 so pleased with my order!!
13 June 2024
Unprompted review
Reply from BAHIRAH
Hello Maryam,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Falsely advertised
Received an item which looks nothing like the colour of the picture on their website. Have been trying to get in contact with them for a week via their WhatsApp number, on their instagram page and even sent emails but not a single response! I am honestly so upset as the outfit is for a wedding function and i cannot seem to get any help. I have spent a lot of money for an outfit which is a completely different colour!! I guess they only acknowledge customers who leave good reviews and ignore all the negatives of their business.
8 June 2024
Unprompted review
Very happy with the service and…
Very happy with the service and gorgeous suits. Defo recommend thanks
12 June 2024
Unprompted review
Reply from BAHIRAH
Hello Momina,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
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