Bagsmart Reviews 

I ordered two items from Bagsmart. When they arrived, they were both wrong. The first one was the right item, but wrong color. The second one was the right color but wrong item. I forwarded my order email to their service department stating I had received the wrong items, but never received a response. My suggestion is not to order from this company.

I was sent the wrong bag. The bag sent was of lesser quality and price. I contacted customer service, and was connected with a woman named Alicia who asked me to send pictures of the incorrect item. I did that promptly, and now have heard nothing. I have no idea if they will send me the correct item or not. Customer service is nonexistent.

Update:
After this review they did send me the correct bag, BUT, they made me pay to send the incorrect bag back to them. After repeated attempts to get a refund for the shipping, nothing happened. I like the bag, but don’t have much good to say of the company.

Bag is good but would not recommend as customer service is terrible. Email provided doesn't work. I really want to return my bag but Bagsmart will not provide me with the return address or details of how to process the return.

I would like to return the product and as another customer noted the portal takes you in circles and just submits your reply back to you. I'm hoping someone in bagsmart will see this. Do not order unless you are 100% sure you are keeping it.

I’ve traveled to over 20 countries with this suitcase bought 2 years ago. The wheels still roll smoothly, and the shell only has minor scratches—quality that truly lasts.

Shipped from an overseas warehouse—estimated 5 days but arrived in just 3! Smooth customs clearance and tracking, better than expected.

I accidentally broke the zipper pull, but customer service promptly sent a replacement part along with a care guide—truly thoughtful after-sales support.

The 360° silent spinner wheels are incredibly smooth! Even on rough pavement, the suitcase rolls steadily with almost no noise—made rushing through the airport a breeze.

The perfect carry-on! Thanks to the CSR's advice on size vs. airline rules, I chose the right one. It's sleek, functional, and fits overhead easily.

Received the wrong color wallet. Customer service apologized instantly, arranged a free exchange, and sent a 20% coupon code. Problem-solving at its best!

My daughter's school backpack survived a heavy semester. The straps are intact, and the fabric cleans easily. Impressively durable.

International order arrived in one week. The box had reinforced corners and great padding. Flawless delivery experience.

DO NOT BUY FROM THIS BUSINESS. it’s a scam, i ordered an almost $120.00 travel backpack and received a plastic laundry basket. The email is the only way to contact them and it’s just a bot.

The refund policy says I could cancel before shipping, so I emailed the customer service within 30 minutes. The customer service, Alicia emailed me back that my order was shipped but it was clear that my order hasn't been processed yet and I didn't receive tracking number.

Then, she offered me a few options; partial refund, free extra item, or 20%off next purchase.

I emailed back to Alicia, but my email came back. No answer after.

If you are sure to purchase with using a correct coupon code, it's ok. Dealing with customer service is nightmare because it will take a while to hear from them.

Don’t bother purchasing their products. They can’t guarantee arrival of merchandise and they give you the runaround telling you to contact the delivery company who then tells you to contact the vendor. They’ll sell the product, but they can’t guarantee you’ll actually ever receive it.

I received a defective bag. For several days I have been going back and forth with the same customer service rep who doesn't write in complete sentences and is very unclear. They want me to PAY to ship back a defective bag. I had to send pictures several times. Every message gets repeated back to me in email, and the reply format is so messed up, that I have to DIG through emails to find the latest, incomplete reply. At this point, I don't care how nice the bags are. I'm going to return everything, not just the defective bag. Call it a learning experience.

If you want your order within 3-7 days then maybe order elsewhere. It took my order nearly 3 weeks to arrive.

That said, the bag is actually very good quality and looks good. If you don’t mind the wait period then I’d definitely recommend.

Bought this backpack for my nephew heading to college - he absolutely loves it! Practical yet stylish, and the packaging made it a perfect gift.

Compared to the older version I bought two years ago, the new model has clear improvements in the straps and zippers. It's great to see the brand listening to feedback and refining their products – much appreciated

Contacted customer service about an issue - response was somewhat slow, taking almost 24 hours. But they were professional in solving the problem. Hope to see better response efficiency.