BAG&BONES Reviews 

254
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful design and exceptional quality of the products, noting that these artistic items add real style and impact to their homes. Consumers also highlight the prompt delivery service and secure packaging that consistently keep delicate items safe during transit. People find the ordering process remarkably simple and appreciate the fast, helpful communication provided by the team whenever they make a purchase. Many buyers enthusiastically recommend this independent business to others and eagerly look forward to adding more unique pieces to their growing home collections.

What people talk about most

Product

People report high satisfaction with the product range, praising the excellent quality and unique, funky... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are fabulous,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting fast shipping times and items... See more

Service

Consumers find service to be positive, highlighting quick, efficient experiences, great communication, and... See more

Order

Customers had positive experiences with order, consistently highlighting how easy it is to place orders and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer care, great communication and everything was so easy not only deal with them but ordering and delivery. I really can’t complain about a thing. Items I got are absolutely beautiful a... See more

Rated 5 out of 5 stars

Purchased an ex-display melting lolly for £19.99 expecting a few flaws but nope, no scratches, no discolouring, I am more than impressed and delivery was quicker than the time frame given. Excellent 1... See more

Rated 5 out of 5 stars

Ordered gold paint pot, was really worried it would arrive broken, packaging brilliant, well done. Third purchase all have been great, highly recommend top quality thanks

Rated 5 out of 5 stars

Bag&Bones offers a truly original and exciting range of products. I’ve always found them to be of the highest quality and they add real style and impact to my home. Beautifully packaged and fast deliv... See more


Company details

  1. Neon Sign Shop
  2. Decoration and Interior Design Store
  3. Lighting Store
  4. Sign Shop

Written by the company

BAG&BONES is an innovative LED neon art and homewares label, grounded in high quality, unmistakable design. Established in 2016, BAG&BONES is a small independent British company based out of our London studio.


Contact info

4.9

Excellent

TrustScore 5 out of 5

254 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(254)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding customer service

Customer service is outstanding: after I received an item that was damaged during transport and I could not return it because I live in a different country than the original delivery destination, they arranged for a full refund. All within hours of my initial email to assess options. Keep up the good work!

2 May 2022
Unprompted review
Rated 5 out of 5 stars

Amazing company

Fantastic service, quality product amazing amazing amazing!

We were let down by another company so we were up front with our anxiety. The lovely team did everything they could to reassure us a fantastic product delivered on time.
Thank you
X

14 March 2022
Unprompted review
Rated 5 out of 5 stars

Great company, great products

I have several lights from Bag&Bones and they are all absolutely beautiful and very well made. I have some that I have had for a number of years and they are just as gorgeous as when I got them. The service from the team is just brilliant too, can’t recommend the company and products enough.

4 March 2022
Unprompted review
Rated 5 out of 5 stars

I definitely recommend Bag&bones

I definitely recommend Bag&bones. From order to delivery is excellent, super fast service. I love my lil Let's Stay Home neon sign and bought the heart for my sister for Xmas. I did have an issue with the dimmer which was sorted really quickly. Will defo order more products in the future.

10 February 2022
Unprompted review
Rated 5 out of 5 stars

I can highly recommend Bag & Bones

I can highly recommend Bag & Bones, from subscription, to order, delivery and customer service all was1st class! Lovely items, my partner is so happy with his gifts.

HAPPY CUSTOMER :-)

30 January 2022
Unprompted review
Rated 5 out of 5 stars

Elsa was amazing 🤩 sorted out my…

Elsa was amazing 🤩 sorted out my question super quick and Personally oversaw and packed my order to make sure it was correct and followed up making sure it all arrived safe and sound!!! Amazing customer service and amazing products!!

27 January 2022
Unprompted review
Rated 5 out of 5 stars

We ordered a custom Neon sign for our…

We ordered a custom Neon sign for our office. Mei was super helpful and efficient. We got everything sorted in a day with a dispatch at a time line that worked well for us. Efficiency is really important to us and that is what we got!

7 January 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service and unusual gifts

Really unusual products and so pleased with the quality.
Customer service is brilliant, really efficient and very quick to reply. Delivery is super fast, so good to find some different gifts instead of the boring high street junk. Credit where its due, keep up the great work!

16 December 2021
Unprompted review
Rated 5 out of 5 stars

Keep On Keepin On ...

bag&bones created a unique piece for me following a neon piece of art (Keep On Keepin On...) I came across many years ago in Miami. The designer Mei was super helpful and spent so much time coming up with the design before I decided to go ahead. A fantastic company, fantastic people and fantastic products. I'd highly recommend bag & bones to anyone looking to inject life, colour and the wow factor into your home or business.

2 December 2021
Unprompted review
Rated 5 out of 5 stars

amazing product

We branded our home office with a warming neon sign. The end result surpassed expectation. Brilliant quality and craftsmanship.

Makes me smile every time I look at it.

12 November 2021
Unprompted review
Rated 5 out of 5 stars

5* customer services especially Elsa…

5* customer services especially Elsa who helped me so efficiently thank you! Goods arrived super quick and are of the best quality. Quirky piece of art for the home office. I bought the gold paint pot. Highly recommended. Worth every penny.

3 November 2021
Unprompted review
Rated 5 out of 5 stars

100% recommend Bag&Bones

I purchased the “Biker chic” neon light, it arrived well packaged and looks amazing in my bedroom.

I shopped around and found their prices competitive. I already have my eye on another of their products.

I have also liaised with them via Instagram and they are lovely and polite. Would 100% recommend.

6 October 2021
Unprompted review
Rated 5 out of 5 stars

Bag & Bones

I have so many lights from Bag and Bones. The people there are amazing to deal with, the prices competitive and the quality of their products is incredible.

I would 100% recommend them for all your neon lights and whilst you are on their webpage look at their other fabulous pieces!

30 September 2021
Unprompted review
Rated 5 out of 5 stars

Awesome customer service and product

I had such a wonderful experience with bag & bones. Mei was so helpful in making decisions for my custom neon, and gave me creative, colorful options to choose from. Each question was answered promptly, and it was delivered earlier than I had expected. I love my new sign! It brings an awesome pop of color and personal style to my apartment. I shopped around with other artists but came back to my favorite (Bag & Bones) when it came time to get my own. Theyre the best there is for this work. Highly recommend.

19 September 2021
Unprompted review

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