Excellent customer care, great communication and everything was so easy not only deal with them but ordering and delivery. I really can’t complain about a thing. Items I got are absolutely beautiful a... See more
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Company details
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BAG&BONES is an innovative LED neon art and homewares label, grounded in high quality, unmistakable design. Established in 2016, BAG&BONES is a small independent British company based out of our London studio.
Contact info
111 Oaklands Road, W7 2DT, London, United Kingdom
- 020 87406 950
- hello@bagandbones.co.uk
- bagandbones.co.uk
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Quality and Service
Very different in the designs and styles that complements and of course works well and stands out in a room.
Great products and superb service
Great products and superb service. The delivery of a very large" Bearmouse "was arranged smoothly by the ever so helpful - Elsa. Thankyou
Fantastic products and brilliant…
Fantastic products and brilliant customer service! 5*
Outstanding customer service
Customer service is outstanding: after I received an item that was damaged during transport and I could not return it because I live in a different country than the original delivery destination, they arranged for a full refund. All within hours of my initial email to assess options. Keep up the good work!
Incredible product
Incredible product, super easy process from design to delivery and THE best customer service. Mei was an absolute pleasure to deal with. Highly recommend 🖤
Awesome products
Awesome products, awesome service! The pieces feel really authentic and well made. Great value for money.
Amazing company
Fantastic service, quality product amazing amazing amazing!
We were let down by another company so we were up front with our anxiety. The lovely team did everything they could to reassure us a fantastic product delivered on time.
Thank you
X
Great company, great products
I have several lights from Bag&Bones and they are all absolutely beautiful and very well made. I have some that I have had for a number of years and they are just as gorgeous as when I got them. The service from the team is just brilliant too, can’t recommend the company and products enough.
I definitely recommend Bag&bones
I definitely recommend Bag&bones. From order to delivery is excellent, super fast service. I love my lil Let's Stay Home neon sign and bought the heart for my sister for Xmas. I did have an issue with the dimmer which was sorted really quickly. Will defo order more products in the future.
I can highly recommend Bag & Bones
I can highly recommend Bag & Bones, from subscription, to order, delivery and customer service all was1st class! Lovely items, my partner is so happy with his gifts.
HAPPY CUSTOMER :-)
Elsa was amazing 🤩 sorted out my…
Elsa was amazing 🤩 sorted out my question super quick and Personally oversaw and packed my order to make sure it was correct and followed up making sure it all arrived safe and sound!!! Amazing customer service and amazing products!!
We ordered a custom Neon sign for our…
We ordered a custom Neon sign for our office. Mei was super helpful and efficient. We got everything sorted in a day with a dispatch at a time line that worked well for us. Efficiency is really important to us and that is what we got!
Brilliant service and unusual gifts
Really unusual products and so pleased with the quality.
Customer service is brilliant, really efficient and very quick to reply. Delivery is super fast, so good to find some different gifts instead of the boring high street junk. Credit where its due, keep up the great work!
Bag & Bones went the extra mile
Bag & Bones went the extra mile to get our LED sign to us in time for our party, driving it personally from Heathrow to our house. The result was exactly as we hoped - the centrepeice of the marquee. Thank you!
Keep On Keepin On ...
bag&bones created a unique piece for me following a neon piece of art (Keep On Keepin On...) I came across many years ago in Miami. The designer Mei was super helpful and spent so much time coming up with the design before I decided to go ahead. A fantastic company, fantastic people and fantastic products. I'd highly recommend bag & bones to anyone looking to inject life, colour and the wow factor into your home or business.
amazing product
We branded our home office with a warming neon sign. The end result surpassed expectation. Brilliant quality and craftsmanship.
Makes me smile every time I look at it.
5* customer services especially Elsa…
5* customer services especially Elsa who helped me so efficiently thank you! Goods arrived super quick and are of the best quality. Quirky piece of art for the home office. I bought the gold paint pot. Highly recommended. Worth every penny.
100% recommend Bag&Bones
I purchased the “Biker chic” neon light, it arrived well packaged and looks amazing in my bedroom.
I shopped around and found their prices competitive. I already have my eye on another of their products.
I have also liaised with them via Instagram and they are lovely and polite. Would 100% recommend.
Bag & Bones
I have so many lights from Bag and Bones. The people there are amazing to deal with, the prices competitive and the quality of their products is incredible.
I would 100% recommend them for all your neon lights and whilst you are on their webpage look at their other fabulous pieces!
Awesome customer service and product
I had such a wonderful experience with bag & bones. Mei was so helpful in making decisions for my custom neon, and gave me creative, colorful options to choose from. Each question was answered promptly, and it was delivered earlier than I had expected. I love my new sign! It brings an awesome pop of color and personal style to my apartment. I shopped around with other artists but came back to my favorite (Bag & Bones) when it came time to get my own. Theyre the best there is for this work. Highly recommend.
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