We're really happy with our purchase. Backyard Discovery were quick to answer our question prior to puchase and were great to deal with. We were nervous about spending that much money online but... See more
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Review summary
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Very easy 5* review. Our new Barrington Gazebo was so easy to put together and build. The instructions were easy to follow and it went up a dream. Quick delivery, very responsive and helpful Cus... See more
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Excellent phone assistance at the initial contact. Excellent communication on the progress of my order. Excellent instructions. And just about every screw, bolt, nut & washer was supplied with e... See more
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A quality and attractive gazebo delivered promptly and without damage or missing components. Great instructions. We are delighted with the result - a real game changer for entertaining. Would not hesi... See more
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Company details
Written by the company
For over 30 years, Backyard Discovery has been producing the highest quality wooden swing sets, playhouses and garden leisure products for the home. Our team of innovators and specialists are passionate about bringing our love of quality family moments to your backyard. We are everyday parents just like you, while also expert craftsmen with a long legacy of building great products for millions of customers. We strive to take kids outside (just like we were) where they can flex both their muscles and their minds. At Backyard Discovery, we prioritise the quality of our products and never compromise on standards. Our products undergo rigorous testing to ensure they can withstand even the toughest conditions. We use heavy-duty wood and metal frames and high-quality hardware that remains durable year after year. Plus, our commitment to excellent customer service means we'll always go the extra mile to assist you. From our attractive pergolas to our purpose-built gazebos in our patio section, we have the perfect outdoor canopy you can rely on all year round, year after year. Whether it is relaxing in your favourite space or hosting for a BBQ, we have you covered. Our play category is filled with 100% cedar wood-built playhouses and climbing frames which are designed to inspire the imagination and promote active outdoor play.
The Backyard Discovery Difference
Written by the company
- We don’t cut corners, plain and simple. When you order a product from Backyard Discovery, you’re getting a design that’s been tested to perform under the absolute harshest conditions, with heavy-duty wood and metal frames, hardware that stays strong year after year, and the backing of a company that will do everything possible to help you.
Warranty & Assembly
5 Year Warranty
With a five-year limited warranty and 3D interactive assembly instructions with the BILT® app, you’ll be supported from the very beginning for years and years of outdoor fun.
Contact info
Melbourne, Australia
- 1800 087 941
- aucustomerserv@backyarddiscovery.com.au
- backyarddiscovery.com.au
Welcome to Backyard Discovery
4.0
Great
36 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Terrible delivery
This was a birthday gift for my grandson and the cubby house sat in Sydney depot for a week or so instead of being delivered and so missing the birthday day!!
23 June 2026
Reply from Backyard Discovery Australia
Thank you for taking the time to leave feedback, we really value your thoughts.
We are so sorry to hear that you did not have a good experience with this particular delivery partner. We have passed on your feedback directly to them as this is not the expected standard.
If you need any support with your product, please contact us on 1800 087 941 or aucustomerserv@backyarddiscovery.com.au
The Backyard Discovery Australia Team
Good product
Good product, delivered reasonably fast which was great. I only received 36 firebricks instead of the 40 required and unfortunately ive followed this up with no answer or response twice. Its a small thing but I have a gap on the bbq floor now with no protection. Wouldnt complaint if it didnt cost as much as it did
9 June 2026
Reply from Backyard Discovery Australia
Hello,
We are glad you like the product and had a good experience with our delivery partner.
We are so sorry to hear about the missing fire bricks and want to sort this out as soon as we can. Our customer service team will be in contact with you today to organise the replacement fire bricks.
If you have any questions or need assistance in the meantime, please reach out to us on 1800 087 941 or aucustomerserv@backyarddiscovery.com.au
The Backyard Discovery Australia Team
Game changer for entertaining
A quality and attractive gazebo delivered promptly and without damage or missing components. Great instructions. We are delighted with the result - a real game changer for entertaining. Would not hesitate to recommend
8 June 2026
Reply from Backyard Discovery Australia
Thank you so much for the great feedback!
We are so glad you had a fantastic experience and are enjoying your new gazebo. If you ever need any assistance, please feel free to get in touch with us.
The Backyard Discovery Australia Team
order not arrived with zero communication
I still have not received any of my orders and am still yet to receive any contact or replies to sent emails!
3 June 2026
Reply from Backyard Discovery Australia
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations, this is certainly not the standard we aim to provide.
We take all feedback seriously and would really appreciate the opportunity to look into this further and make things right. Please contact us on 1800 087 941 or aucustomerserv@backyarddiscovery.com.au
The Backyard Discovery Australia Team
Love it and am really happy with it
2 June 2026
Reply from Backyard Discovery Australia
Thank you for taking the time to leave some feedback, we really appreciate it.
We are so glad you are having a great experience! If at any point you need any assistance, please remember our products come with a 5-year warranty.
The Backyard Discovery Australia Team
My plants and I are very happy with this!
This glasshouse is awesome. It took a long time to build but the instructions were very detailed and each part was labelled. My plants are very happy and it looks wonderful !
1 May 2026
Reply from Backyard Discovery Australia
Thank you for leaving such amazing feedback!
We are so glad you and your plants are enjoying your new greenhouse and have many more wonderful years to come.
If you ever need any assistance, please feel free to get in touch.
The Backyard Discovery Australia Team
So far so good
So far the experience of purchase has been awesome. Delivery was very quick and straight forward. The next element takes a bit more strategy but it seems planned out properly that is the construction....
10 March 2026
Reply from Backyard Discovery Australia
Thank you so much for taking the time to leave some feedback, we really appreciate it.
We are pleased to hear you had a positive experience with our courier.
If you need any assistance with assembly, please feel free to give us a call on 1800 087 941. The delivery will contain written instructions and for further support, step-by-step 3D instructions can be found using the BILT App (available in the Google Play and Apple App stores).
The Backyard Discovery Australia Team
The Argentinian BBQ - Top Notch!!
The Argentinian BBQ was exactly as shown and described. It is strong, rigid and reliable - top quality! Delivery was prompt and to our door. Instructions were clear and easy to follow. I am super fussy and my recommendation is 10/10!!
1 April 2026
Reply from Backyard Discovery Australia
Thank you so much for your feedback!
We are so happy to hear you had a positive experience with our courier and that you are happy with your new grill.
We always appreciate feedback on the assembly of our products and are glad to hear it was a success.
The Backyard Discovery Australia Team
Reply from Backyard Discovery Australia
Thank you for taking the time to provide feedback.
We are so glad to hear you had a positive experience with our courier and that the assembly went well.
The Backyard Discovery Australia Team
It is very easy to assemble
It is very easy to assemble. It appears to be of good quality, although only time will tell.
28 February 2026
Reply from Backyard Discovery Australia
We really value the feedback, thank you for taking the time.
We are so happy you had a smooth assembly and are satisfied with the product quality.
All our products come with a 5-year warranty, if you ever need any assistance, please let us know.
Very good quality product and…
Very good quality product and instructions were very easy to follow/
5 January 2026
Reply from Backyard Discovery Australia
Thank you very much for the feedback, we really appreciate it.
The team is glad to hear you are satisfied with the quality of your product, and the assembly process was straight forward.
The Backyard Discovery Australia Team
Reply from Backyard Discovery Australia
Thank you! We are so glad you had a great experience with our courier.
The package will include detailed written instructions and if you prefer, detailed 3D step-by-step instructions are available via the BILT App (available on the Apple App Store and Google Play).
If you need any assistance with the assembly, please feel free to contact us on 1800 087 941.
Prompt free delivery.
Prompt free delivery.
Easy to follow step by step instructions.
All hardware and tooling supplied.
31 October 2025
Reply from Backyard Discovery Australia
Thank you for your feedback.
We are so glad to hear you had a positive experience with our courier, that the assembly has gone well.
We are always here if you ever need support with your product in the future.
The Backyard Discovery Australia Team
We love the cubby house we got for our…
We love the cubby house we got for our daughter. She loves her cute place.
27 May 2026
Reply from Backyard Discovery Australia
We really appreciate the feedback.
The team is so glad to hear your daughter is loving her cubby house!
We are always here if you ever need support with your cubby in the future.
The Backyard Discovery Australia Team
Great product
Fast shipping, great product. Very happy with the quality of the materials. Highly recommend
1 May 2026
Reply from Backyard Discovery Australia
Thank you for taking the time to leave feedback, we really appreciate it.
We are so glad to hear that you are happy with the quality of your product and your experience with our courier service.
We are always here if you ever need support with your product in the future.
The Backyard Discovery Australia Team
Love it!!
Absolutely love our new greenhouse fits perfectly in our space - exceptionally well made beautifully finished strong and sturdy. Lots of bench space and love the automatic fan and accessories
27 May 2026
Reply from Backyard Discovery Australia
Thank you for taking the time to leave feedback, this is very important to us!
We are so glad to hear that you are happy with the quality of your greenhouse and that the installation was a success!
We are always here if you ever need support with your greenhouse in the future!
The Backyard Discovery Australia Team
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