I bought the Saxony XL BBQ Gazebo and I couldn’t be more impressed. It was delivered very quickly and the assembly was pretty straight forward following the instructions included. My friend who helped... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A great experience from beginning to end. Was delivered quickly and carefully. Everything as described and well labelled. Felt reassured that if anything was wrong I could contact them for replacement... See more
Company replied
I ordered this Gazebo and it took me over three days to get all the parts put together. This was prior to the actual building of the Gazebo in situ. All the parts were well labeled and instr... See more
Company replied
I’ve had my eye on Saxony XL Grill Gazebo since spotting in on Pinterest 18 months ago. We’re not disappointed!! Being able to arrange delivery to suit us was great and Giuseppina who pick... See more
Company replied
Company details
- Gazebo Builder
- also in
- Carport and Pergola Builder
- Garden
- Greenhouse
- Outdoor Furniture Store
- Toy Manufacturer
About Backyard Discovery UK
Written by the company
For over 30 years, Backyard Discovery has been producing the highest quality wooden swing sets, playhouses and garden leisure products for the home.
Our team of innovators and specialists are passionate about bringing our love of quality family moments to your backyard. We are everyday parents just like you, while also expert craftsmen with a long legacy of building great products for millions of customers. We strive to take kids outside (just like we were) where they can flex both their muscles and their minds.
At Backyard Discovery, we prioritise the quality of our products and never compromise on standards. Our products undergo rigorous testing to ensure they can withstand even the toughest conditions. We use heavy-duty wood and metal frames and high-quality hardware that remains durable year after year. Plus, our commitment to excellent customer service means we'll always go the extra mile to assist you.
From our attractive pergolas to our purpose-built gazebos in our patio section, we have the perfect outdoor canopy you can rely on all year round, year after year. Whether it is relaxing in your favourite space or hosting for a BBQ, we have you covered.
Our play category is filled with 100% cedar wood built playhouses and climbing frames which are designed to inspire the imagination and promote active outdoor play.
The Backyard Discovery Difference
Written by the company
- We don’t cut corners, plain and simple.
- When you order a product from Backyard Discovery, you’re getting a design that’s been tested to perform under the absolute harshest conditions, with heavy-duty wood and metal frames, hardware that stays strong year after year, and the backing of a company that will do everything possible to help you.
Warranty & Assembly
5 Year Warranty
With a five-year limited warranty and 3D interactive assembly instructions with the BILT® app, you’ll be supported from the very beginning for years and years of outdoor fun.
Contact info
3rd Floor 1 Ashley Road, WA14 2DT, Altrincham, United Kingdom
- 01793 205 322
- ukcustomerservice@backyarddiscovery.com
- backyarddiscovery.co.uk
Welcome to Backyard Discovery Trustpilot
4.7
Excellent
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Instructions easy to follow and once up…
Instructions easy to follow and once up looks fantastic
11 May 2026
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the assembly process and the look of your new Cedar Springs Outdoor Bar!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
We purchased a willow greenhouse 6x9…
We purchased a willow greenhouse 6x9 and she’s a beauty. We have built many things over the years, but this greenhouse from backyard discovery has been excellent. From ordering and getting those reassuring emails about them getting our order ready, to the delivery date, time of delivery and it all happened smoothly and without stress. The delivery drivers were polite and carried it round the back and up steps without a single sigh…ha and the build was equally as pleasant as all the parts are labelled and pilot holes all lined up. Even hanging the door and window was with ease. Would not hesitate to buy from backyard discovery for anything else I need.. thank you ever so much, I will leave a review on the b&q website as I can attach photo for anyone wanting to see the end result as we ordered via them.
20 May 2026
Unprompted review
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the assembly process and the quality of your new Willow Greenhouse!
We are excited to see photos of your new greenhouse and we are always here if you ever need support with your product in the future!
Backyard Discovery Team
Quality great courier service absolutely shocking especially their customer service support
Quality of the product is outstanding and great quality “BUT” they need to change the courier service as they are absolutely useless I made two purchases with backyard and the courier service was awful they didn’t load one of the boxes of a two part delivery
And the second delivery I had the driver called me to say that they were on their way to deliver the order they turned up knocked on the door and it wasn’t loaded on the van don’t they even check the truck for the load so he called the courier office and they said they didn’t know where it was the attitude of not caring about the problem so unprofessional
So for the second time informing backyard discovery about delivery problems they sorted it out again professionally and with compassion about their customers
Customer service was fantastic they just need to get rid of that courier company as they are probably giving backyard a bad reputation
1 May 2026
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We sincerely apologise for the experience you have had with our courier and your feedback is essential for us in improving our delivery services.
We are very glad to hear that you are happy with the quality of your new Argentine Heritage Grill and that you had a positive experience with our customer service!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the quality of your new Saxony XL Grill/BBQ Gazebo and that you had a positive experience with our courier!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
i am so impressed with the Barrington…
i am so impressed with the Barrington Gazebo, and fair to say even better than anticipated when compared to other sites Wirth similar units this by far infinitely superior in quality and construction and easy to follow instructions. delivery was good and on time stipulated. I cannot fault in any respect and would find it difficult to suggest any form of improvement.
29 April 2026
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you had a positive experience with our courier and that you are happy with the quality and construction of your new Barrington Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Quality BBQ Gazebo
Arrived quickly, instructions were excellent including a 3d app. All parts were well packaged and plenty of screws and bolts so none missing. Looks fantastic and is good quality. Would recommend this product for any garden.
30 April 2026
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that the assembly of your new product was a success and that you are happy with the quality of your Saxony XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Excellent service
Delivery was on time and drivers were very helpful. Quality was excellent also and very easy to assemble together. The instructions were so easy to follow.
30 April 2026
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the assembly process and the quality of your new Sarasota Pergola, and that you had a positive experience with our courier!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Missed delivery, but helpful advisor and quality product
Hasn’t even turned up yet! No idea where it is! Paid over two weeks ago and no communication other than shipping then didn’t turn up and the company don’t know where it even is!
Updated- 25/5- lady on the phone was very helpful in dealing with this. She arranged a priority delivery the next day and gave us a small partial refund as a gesture of goodwill for the inconvenience. The frame arrived within the timescale second time round and is now up and looks great. Kids have been on a few times and love it.
5 May 2026
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We can see that a delivery date of 19/05 was selected by yourself through the booking link provided by our courier on 05/05. When this delivery unfortunately failed we have provided a solution at the end of the day for this to be resolved for you on Thursday (21/05). We sincerely apologise for the delay in getting your order delivered!
Please don't hesitate to reach back out to us if you have any further questions or concerns, also after the delivery of your new product!
Backyard Discovery Team
Great Gazebo
Great Gazebo, efficient delivery, looks fantastic in the garden, just what we wanted, thank you.
28 April 2026
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the look of your new Saxony Grill/BBQ Gazebo and that you have had a positive experience with our courier!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the quality of your new Cedar Cove Swing Set and Climbing Frame and that you had a positive experience with our courier!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Wonderful product at sensible price
Wonderful product at sensible price. Helped arrange installation. Ordering, delivery and communication throughout was wonderful
28 April 2026
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with the service provided and that you love your new Arcadia Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Well delivered by two lovely guys
Well delivered by two lovely guys, just got to put it together now lol.
4 May 2026
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you had a positive experience with the our courier and we hope the assembly of your new Cedar Cove Swing Set and Climbing Frame will be a success!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Excellent product
Excellent product, very easy to construct. I installed the roof frame first then added the metal work which goes against the instructions but it worked and I didn’t have to lift the full weight of the roof. The kit comes with all the drill attachments required you just need the cordless drill.
1 May 2026
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that the assembly of your new product was a success and that you are happy with the quality of your Saxony XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the quality of your new Argentine/Santa Maria Heritage Grill!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the quality of your new Stonebridge Gazebo and that you have had a positive experience with our courier!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Nice playground - kids love it
This item arrived exactly on time and looks just like the photos. The quality matches the listing perfectly, so there were no surprises upon unboxing. Most importantly, the kids absolutely love it and have been using it constantly.
21 April 2026
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the quality of your new Canyon Creek Swing Set and Climbing Frame and that your kids enjoy their time using it!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
I’ve had my eye on Saxony XL Grill…
I’ve had my eye on Saxony XL Grill Gazebo since spotting in on Pinterest 18 months ago. We’re not disappointed!!
Being able to arrange delivery to suit us was great and Giuseppina who picked up the phone for a quick chat before we ordered was very helpful.
The instructions and parts are well labelled, easy to follow and made sense from cover to cover.
You definitely need the third person to lift the roof structure on.
Can’t wait to get the first BBQ or Pizza on.
13 April 2026
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, especially in regard to the assembly, which is very important to us!
We are so glad to hear you had a positive experience with our customer service and that you are happy with your new Saxony XL Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
There was a slight issue with delivery…
There was a slight issue with delivery and backyard discovery kept me informed every step of the way. I would buy again from Backyard Discovery.
17 April 2026
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you have had a positive experience with the service provided!
We are always here if you ever need support with your Bay Pointe Swing Set and Climbing Frame in the future!
Backyard Discovery Team
Delivered and a part was missing
Delivered and a part was missing. Now have to wait a week for another to be shipped.
20 April 2026
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We always aim to process replacement part orders as soon as possible if something is missing, however we can understand how frustrating it is to have to wait for this to arrive. We are glad to see that the replacement part was successfully delivered yesterday and we sincerely apologise for the inconvenience this has caused!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Part of the delivery was missing
Part of the delivery was missing. Waiting to get this resolved
20 April 2026
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We sincerely apologise for the delayed delivery in part of your order! We can see that this has already been addressed internally and we are hoping this to be resolved for you as soon as possible.
Backyard Discovery Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.