Bought two t-shirts After paying on their website, they went RADIO SILENT. No package on its way No response to their mails So of course, I tried emailing support. A month goes by, no respons... See more
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See what reviewers are saying
Backstage Originals has been outstanding in terms of the prompt seamless delivery of a t shirt I had ordered .Iwas provided with tracking from Royal Mail .I am very happy with my quality t shirt and c... See more
Your imaginative products have made my Christmas gifting easy and entertaining! They are of an excellent quality and something different to buy in a world that seems to be increasingly lacking in hum... See more
dont bother ordering online, if the item arrives damaged (which it likely will if its anything but clothes since they used just a plastic bag), they wont bother responding to your emails. wish I ha... See more
Company details
Information provided by various external sources
Unofficial #Banksy store | Official @AmplifiedTees merchandise | @DCComics & @Marvel merchandise
Contact info
31 PEMBRIDGE ROAD, W11 3HG, London, United Kingdom
- sales@backstageoriginals.com
- backstageoriginals.com
2.9
Average
1K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Fast delivery and good products BUT I…
Fast delivery and good products BUT I will echo others reviews that there is NO customer service - I requested a refund as per their website and had no response. Emailed them twice in relation to it with no response or acknowledgment. Absolutely awful. Buy your merch from somewhere else
27 January 2025
Unprompted review
Great Service! Great Quality
T-Shirts came more quickly than anticipated, good quality t-shirts, chuffed to bits 👍🏻
20 January 2025
Excellent!!
18 December 2024
Caveat Emptor
Website says items can be returned after they've sent you a return code. NB you have 14 days to return items, also you need to pay return postage. I didn't get a return code so a few days later I emailed them to explain the situation. When after a couple of I didn't get a reply to my email, I tried phoning them...guess what? No one picked up. No option but to complain via PayPal and get my money back. Waste of time.
29 November 2024
Unprompted review
Not received
18 October 2024
Nonexistent customer service
No problem with the shirts, however one is 2’’ smaller than the other (different brand but same size) and I’m not happy with the quality of the other.
I’ve tried to follow their returns procedure and have requested authorisation via the website.
I did this on Friday and am still waiting for them to approve it on Wednesday night - I have since emailed twice and used messenger to ask what the issue is.
I have been ignored completely and not had a response to anything.
I have now escalated a case on PayPal - all I want to do is to return the shirts for a refund but the customer services is appalling.
1 November 2024
Unprompted review
The seller sold me the wrong size
The seller sold me the wrong size - 2 sizes too small. Emailed them a week ago and no response!!
18 October 2024
Fast shipping!
18 October 2024
Amazing quality
Amazing quality, quick delivery and perfect size. I will use them again
17 September 2024
T shirt does not fit
T shirt does not fit. I have emailed about how to return for a different size but have had no reply or further information
Tim
07739609345
17 September 2024
No reply to any emails
No response at all to their 'returns service' process, followed it up with an email to 'info@' and "sales@" but again NOTHING.
the complete lack of communication, when I'm not in England, is extremely frustrating
10 September 2024
Unprompted review
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