Backpackbazaar Reviews 

107
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, most reviewers were unhappy with their experience overall. Many consumers expressed frustration regarding extremely slow deliveries, with orders taking weeks or even months to arrive from overseas without proper tracking updates. Buyers also noted poor customer service responses when trying to cancel or modify mistaken purchases, alongside receiving defective items that fell apart quickly. Though some faced major shipping delays, a small group of reviewers were genuinely satisfied with their purchases. These consumers praised the strong materials, anti-theft features, and stylish designs that made traveling easier. People found the bags lightweight, comfortable, and well-suited for both daily commuting and longer trips abroad.

What people talk about most

Product

Consumers find product experiences to be distinctly mixed, with high disagreement reported. While some... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly among buyers. Many... See more

Delivery service

Clients share negative opinions on delivery_service, expressing widespread frustration over extremely slow... See more

Order

People report widespread frustration and dissatisfaction with their ordering experience. Consumers frequently... See more

Response time

Reviewers express strong dissatisfaction and frustration regarding response_time, frequently noting that... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very misleading they are not a Uk company as advertised I placed a order for a bag but mistakenly ordered 2 instead of 1, I contacted them within 10min of placing the order they replied stating... See more

Rated 2 out of 5 stars

Misleading advertising suggesting 'fast UK delivery'. Actually sent from China about a week after order so received over two weeks later, too late for the occasion it was ordered for. Company refu... See more

Rated 2 out of 5 stars

I did not realise this tiny bag was coming from China - it arrived at my house when I was already on holiday!!! It is more of a large purse than a handbag and if your return policy was the same as an... See more

Rated 2 out of 5 stars

Chinese company not made clear. My order has been at the airport for three days no movement. Lesson learnt, I won't be using them again



Contact info

2.1

Poor

TrustScore 2 out of 5

107 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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2.1

All reviews

(107)

76 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful!

Awful!
Very slow delivery as they probably travel from china as when I wanted to return the item that was the address to send back to at a whopping cost of £42
Cheap poor quality bag that had an awful smell

3 December 2025
Unprompted review
Rated 4 out of 5 stars

Good service

Good service, although a little timely I was let up to date. Great customer service! Love my bag - early days but so far so good.

3 January 2026
Unprompted review
Rated 2 out of 5 stars

Misleading advertising suggesting 'fast…

Misleading advertising suggesting 'fast UK delivery'. Actually sent from China about a week after order so received over two weeks later, too late for the occasion it was ordered for. Company refused to cancel order despite delay in dispatch and requested that I was patient and waited.

The bag itself is ok, although smaller than expected.

Wouldn't use company again due to the misleading advertising. Disappointing.

22 December 2025
Unprompted review
Rated 1 out of 5 stars

AVOID!!!!

States "Fast" delivery but what they dont tell you is everything is coming from china on a donkey so you will have to wait 9 months for delivery.
Still waiting after 2 weeks of ordering and no updates or legit tracking.
Email them to receive reply from a bot with generic answer.
AVOID!!!!

11 January 2026
Unprompted review
Rated 4 out of 5 stars

Lovely bag

The bag I ordered is lovely, very good quality.
I've only given 4 stars as updates on delivery were sparse.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

Ordered a bag on 5th Dec (in time for Christmas 🙄) based on their advertised ‘fast and free delivery’. It has finally been delivered on 29th Dec. It is not great quality and I suspect won’t last long. It is also supposed to have leather trim, it does not , it has plastic trim. DO NOT USE THIS COMPANY!

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Because I ordered at Christmas probably…

Because I ordered at Christmas probably took a little longer for delivery,
Emailed company and they responded straight away and said parcel was on route
When it came it was better than what I had imagined

1 December 2025
Unprompted review

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