Back Market - Ireland Reviews 

667
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 248 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the quality of refurbished products, often finding them in excellent or like-new condition, offering exceptional value and reasonable prices. Fast and timely delivery is frequently highlighted, with orders often arriving earlier than anticipated and well-packaged. The overall service is consistently described as excellent and reliable. However, some customers also noted specific issues. A few people reported receiving products with incorrect specifications, such as different keyboard layouts or models than advertised. While items generally arrived safely, some felt the packaging could be improved for better cushioning or presentation.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight with their... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the condition of... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting super fast delivery and... See more

Service

Customers consistently note positive experiences with service, praising its efficiency, speed, and overall... See more

Price

People report positive experiences with price, often finding competitive and reasonable prices for their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The phone was as described and condition was as expected and as ordered. The packaging was poor, and as the phone was a Christmas gift I had to obtain additional packaging to make more presentable. A... See more

Rated 4 out of 5 stars

Item arrived safely. Noticed two things 1) European style power cord supplied, should have been a UK style power cord (for Ireland) 2) The keyboard on the laptop has a US English layout rather than... See more

Rated 5 out of 5 stars

PURCHASED DELL OPTIPLEX 3040SFF JUST VERY RECENTLY.... ORDERED IN IRELAND AND ARRIVED WITHIN 3 DAYS... INCREDIBLE!!....SO MUST HAVE PHYSICAL SUPPORT IN IRELAND....WELL, APPARENTLY IN DUBLIN WE HAVE..... See more

Rated 5 out of 5 stars

It's great to get quality second hand equipment for reasonable prices rather than buying at inflated prices for “new” stuff which not really that much better. Now if we can get Apple to stop making... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.ie/ https://www.backmarket.ie/reviews


Contact info

4.2

Great

TrustScore 4 out of 5

667 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.2

All reviews

(667)

236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience!

Ordered an iphone 16e - it arrived very quickly and was perfect - I think it was new. Price was very good. I have no complaints!

23 February 2026
Rated 4 out of 5 stars

Item arrived safely.

Item arrived safely.
Noticed two things
1) European style power cord supplied, should have been a UK style power cord (for Ireland)
2) The keyboard on the laptop has a US English layout rather than GB English layout. The item I purchased appeared to be advertised as having a GB English layout

25 March 2026
Rated 5 out of 5 stars

Very Happy Customerd

The Product Service and Postage Were Brill No Complaints Will Be Telling Anyone I Know Who Is Looking for A Good Bargain on a Laptop or Other Product About Your Company

24 March 2026
Rated 5 out of 5 stars

Very prompt service

Very prompt service. I had a small mistake with my order but their cutomer service fixed the matter veru quickly.

19 March 2026
Rated 1 out of 5 stars

Only buy from them if you want to…

Only buy from them if you want to receive email after email about how they did, how you find the product, marking emails, product pushes etc. I've asked to be removed from marketing, and don't want to receive any emails from them and they're still sending me "fill out this review" "how did we do" "rate us out of five" communications. It's very annoying.

16 March 2026
Rated 1 out of 5 stars

No product - No refund

#77257360
This order was cancelled by the seller has not been refunded.
It was cancelled on February 20.
I can get no result from Backmarket.ie
Very frustrating (and a lot of money for me)

20 February 2026
Unprompted review
Rated 5 out of 5 stars

It's great to get quality second hand…

It's great to get quality second hand equipment for reasonable prices rather than buying at inflated prices for “new” stuff which not really that much better.
Now if we can get Apple to stop making prtfectly serviceable computers redundant, I'm writing to Tim Cook maybe we should all do so.

16 February 2026

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