Item arrived safely. Noticed two things 1) European style power cord supplied, should have been a UK style power cord (for Ireland) 2) The keyboard on the laptop has a US English layout rather than... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Cell Phone Recycling and Unlocking Service
- Computer and Accessories Store
- Electronics Store
- Online Marketplace
Written by the company
Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.ie/ https://www.backmarket.ie/reviews
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found dealing with Back Market really…
I found dealing with Back Market really good and i was really happy getting what i asked them to get me and i will be using them again
Great quality
Great quality, great prices. Piece of mind and a trusted provider so phones are insurable!!!
Quick delivery The iPhone exactly as…
Quick delivery The iPhone exactly as described. No problems whatsoever.
Refund without issues
I ordered a refurbished phone Samsung Galaxy S23 on 5th June. I changed my mind and cancelled the order the following day. Soon, I received an email with instructions / steps to complete in order to receive a refund. I received a full refund on 10th June.
C’etait pas mal
Why I no longer buy brand new
I’ve been buying phones/iPads from Back market for a few years now and I’ve never been disappointed. I will never buy brand new anymore. Absolutely no need. Fantastic range and options. Great customer service and super fast delivery.
Bought a pair of high quality…
Bought a pair of high quality headphones at a very reasonable price. Was absolutely delighted with my purchase.
Brand new!!!! Amazing surprise
The phone came very fast and in perfect conditions! I was so surprised that the battery was with 100% with zero cycles! Apparently brand new! So happy with that purchase and the price was awesome as well.
product arrived and is working perfectly
All good
All good, arrived in perfect condition, very quickly!battery arrived at 99% mas capacity and there was not a mark on the phone!
Fantastic phone and service
Fantastic phone and service. I ordered the phone and it arrived way before the predicted date. The phone was in excellent condition and it was very easy to change all of my apps and information from my previous phone over.
Website easy to use and you can see…
Website easy to use and you can see exactly what you are buying.the price was great and the phone was like brand new.the delivery was fast and i was kept informed at every step of the order and delivey.i am very happy with the phone and would recommend this seller
Phone was like new
Phone was like new, fast delivery and hassle free would buy from them again
Unexpected circle on screen
I bought a Google Pixel Pro 7. The phone arrived, it worked, the software looked legit. I reflashed the firmware and software anyway. The phone had signs of use, they were matching the expectation as per description on the website. The screen was supposed to have micro scratches, those were acceptable. But the screen also had a circle around the fingerprint scanner that is not expected. The colours inside that circle are very visibly brighter than the rest of the screen, but the screen still works within the circle both visually and touch. I didn't bother to complain as this is a phone to experiment with software. Had the screen matched the micro scratch description, this review would have been a 5 star
Refund processed after 2 days, without citing any reason. Time wasters!
I have ordered a laptop from this guys on 27th morning and on 29th evening, while I was waiting for it to be delivered they send a refund mail without any mention of what was going on or what's the reason for the refund.All this, after they sending an email telling me that, they would deliver thenitem earlier than first mentioned. Do not bother to buy from back market if you need something urgently and expect to get it delivered on time. Totally unprofessional!
Absolutely great
Absolutely great. Phone in brand new condition with new battery. Next day delivery. Perfect
I was thinking for a long time about…
I was thinking for a long time about whether to buy a refurbished phone, because after all, it’s still a refurbished device. In the end, I bought a Galaxy Z Flip 6 , and I’m very happy with my purchase. The phone arrived quickly, and its condition was like brand new. The packaging and everything else were excellent. I waited around 3 months before writing this review, and everything is still working perfectly. The screen is great, and I haven’t had any issues. I definitely recommend it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








