Back Market - Ireland Reviews 

665
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 264 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and condition of products, often finding them like new and offering great value for money. The delivery service is frequently highlighted as fast and efficient, with items often arriving ahead of schedule. Reviewers also appreciate the easy-to-use website and clear communication throughout the purchasing process. However, some people mentioned that the packaging could be improved, noting instances where cushioning was insufficient or the item could slide around in the box.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the condition of... See more

Quality

Customers consistently note positive experiences with quality, often receiving products that look and perform... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction and happiness with... See more

Price

People report positive experiences with price, often finding exactly what they wanted at competitive and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Item arrived safely. Noticed two things 1) European style power cord supplied, should have been a UK style power cord (for Ireland) 2) The keyboard on the laptop has a US English layout rather than... See more

Rated 4 out of 5 stars

The phone was as described and condition was as expected and as ordered. The packaging was poor, and as the phone was a Christmas gift I had to obtain additional packaging to make more presentable. A... See more

Rated 5 out of 5 stars

I got a refurbed Dell laptop with WIN11PRO 16GB Ram 2017 year with Intel I5vpro 8th Gen for 220€ for real . (ok its keyboard is Spanish QWERT so while all letters numbers ,space ctrl are the same... See more

Rated 5 out of 5 stars

PURCHASED DELL OPTIPLEX 3040SFF JUST VERY RECENTLY.... ORDERED IN IRELAND AND ARRIVED WITHIN 3 DAYS... INCREDIBLE!!....SO MUST HAVE PHYSICAL SUPPORT IN IRELAND....WELL, APPARENTLY IN DUBLIN WE HAVE..... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.ie/ https://www.backmarket.ie/reviews


Contact info

4.2

Great

TrustScore 4 out of 5

665 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.2

All reviews

(665)

256 reviews in the last 12 months

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Rated 5 out of 5 stars

Refund without issues

I ordered a refurbished phone Samsung Galaxy S23 on 5th June. I changed my mind and cancelled the order the following day. Soon, I received an email with instructions / steps to complete in order to receive a refund. I received a full refund on 10th June.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Why I no longer buy brand new

I’ve been buying phones/iPads from Back market for a few years now and I’ve never been disappointed. I will never buy brand new anymore. Absolutely no need. Fantastic range and options. Great customer service and super fast delivery.

30 April 2026
Rated 5 out of 5 stars

Brand new!!!! Amazing surprise

The phone came very fast and in perfect conditions! I was so surprised that the battery was with 100% with zero cycles! Apparently brand new! So happy with that purchase and the price was awesome as well.

4 June 2026
Rated 5 out of 5 stars

All good

All good, arrived in perfect condition, very quickly!battery arrived at 99% mas capacity and there was not a mark on the phone!

25 May 2026
Rated 5 out of 5 stars

Fantastic phone and service

Fantastic phone and service. I ordered the phone and it arrived way before the predicted date. The phone was in excellent condition and it was very easy to change all of my apps and information from my previous phone over.

25 May 2026
Rated 5 out of 5 stars

Website easy to use and you can see…

Website easy to use and you can see exactly what you are buying.the price was great and the phone was like brand new.the delivery was fast and i was kept informed at every step of the order and delivey.i am very happy with the phone and would recommend this seller

1 June 2026
Rated 3 out of 5 stars

Unexpected circle on screen

I bought a Google Pixel Pro 7. The phone arrived, it worked, the software looked legit. I reflashed the firmware and software anyway. The phone had signs of use, they were matching the expectation as per description on the website. The screen was supposed to have micro scratches, those were acceptable. But the screen also had a circle around the fingerprint scanner that is not expected. The colours inside that circle are very visibly brighter than the rest of the screen, but the screen still works within the circle both visually and touch. I didn't bother to complain as this is a phone to experiment with software. Had the screen matched the micro scratch description, this review would have been a 5 star

25 May 2026
Rated 1 out of 5 stars

Refund processed after 2 days, without citing any reason. Time wasters!

I have ordered a laptop from this guys on 27th morning and on 29th evening, while I was waiting for it to be delivered they send a refund mail without any mention of what was going on or what's the reason for the refund.All this, after they sending an email telling me that, they would deliver thenitem earlier than first mentioned. Do not bother to buy from back market if you need something urgently and expect to get it delivered on time. Totally unprofessional!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

I was thinking for a long time about…

I was thinking for a long time about whether to buy a refurbished phone, because after all, it’s still a refurbished device. In the end, I bought a Galaxy Z Flip 6 , and I’m very happy with my purchase. The phone arrived quickly, and its condition was like brand new. The packaging and everything else were excellent. I waited around 3 months before writing this review, and everything is still working perfectly. The screen is great, and I haven’t had any issues. I definitely recommend it!

23 March 2026

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