Back Care Online Reviews 

668
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company, describing dependable service and wonderful items. Customers frequently praise the fast delivery and straightforward ordering process, noting that items arrive promptly, are well packaged, and match expectations perfectly. Consumers also love the products, describing them as extremely comfortable, well-made, and incredibly helpful for improving sleep quality, easing back pain, and aiding recovery. Some reviewers were not happy with shipping delays and experienced frustrating issues receiving timely updates regarding their orders. A few consumers also mentioned that shipping occasionally took extra time and tracking updates were missing when parcels were delayed.

What people talk about most

Product

Clients share positive opinions on product, highlighting that items such as mattresses, cushions, and pillows... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy dispatch and items... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast, efficient, and wonderful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered late on a Tuesday evening and delivery was early on Thursday morning. The item was on sale at the time and very competitive compared to most other sellers. Assembly of the inversion t... See more

Rated 5 out of 5 stars

I found this company with a Google . By researching their background I felt reassured. I could have found cheaper but opted for this one because of the research we did. The product was well packaged.... See more

Rated 5 out of 5 stars

My experience with back care online was flawless, a very speedy delivery can't fault them at all. I ordered an inversion table due to having 3 bulging discs, just starting to get the hang of using i... See more

Rated 5 out of 5 stars

I found the site easy to use and with a good selection of back support cushions. An accurate picture of the pressure cushions blue colourway would be appreciated. Once I had ordered, communication fr... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

One of the UK's leading suppliers with many of our products being manufactured here in the UK - Shop Now - Sale end soon.


Contact info

4.8

Excellent

TrustScore 5 out of 5

668 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(668)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my mattress topper

I love my mattress topper. Every night feels like sleeping in a five star hotel. The topper is amazing. If I could, I would buy for Every mattress in my house. I love it, will be recommending to friends, family and colleagues!

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Was dubious wether a 50mm memory foam…

Was dubious wether a 50mm memory foam topper would actually make any difference.
I can honestly say it made all the difference, my back ache stopped almost immediately and it's completely changed the feel of my mattress and improved the quality of my sleep.
Quick delivery easy packaging would highly recommended well worth the money spent

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Got myself a Teeter X3 from…

Got myself a Teeter X3 from BackcareOnline and the delivery was insanely quick. Didn’t expect it to arrive that fast at all. Everything went smoothly and I’m really happy with it!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

The website was clear and easy to…

The website was clear and easy to navigate.
Highlighting that stock was available was a key part of my decision to purchase the rollator.
The rollator was dispatched the next day and we received it the following day.
Great service. Couldn’t ask for more.

26 August 2026
Unprompted review
Back Care Online logo

Reply from Back Care Online

Hi Miss W,

Thank you so much for your lovely review!

We're pleased to hear you found our website helpful and that your rollator arrived so quickly.

We really appreciate your kind feedback and hope you enjoy using your new rollator!

With gratitude,
The BCO Team

Rated 5 out of 5 stars

Heel raiser cushion

Cushion to lift heels off the bed is working really well. Just the right size.

14 August 2026
Unprompted review
Back Care Online logo

Reply from Back Care Online

Hi Caroline,

Thank you for sharing your feedback!

We’re delighted to hear the cushion has been a good fit and is working well for you.

Thank you so much for your support!

With gratitude,
The BCO Team

Rated 5 out of 5 stars

Great communication

Great communication, delivered much sooner than expected and well priced product

4 September 2026
Unprompted review
Back Care Online logo

Reply from Back Care Online

Hi Paul,

Thank you for your review!

It's great to know you had a smooth experience from start to finish. We hope you enjoy your order for a long time to come!

With gratitude,
The BCO Team

Rated 5 out of 5 stars

Item was as described

Item was as described and very comfortable to sleep on

28 August 2026
Unprompted review
Back Care Online logo

Reply from Back Care Online

Hi Janice,

Thank you for your feedback!

It's wonderful to know you're sleeping comfortably and that everything met your expectations. We hope it continues to make a positive difference!

With gratitude,
The BCO Team

Rated 5 out of 5 stars

Comfy topper

Fast delivery, product as described. Really comfy mattress topper that we're using on a sofa bed whilst our bedroom is decorated. Well worth the price for a good night's sleep.

29 August 2026
Unprompted review
Back Care Online logo

Reply from Back Care Online

Hi ET,

Thank you for taking the time to share your feedback!

It’s great to hear the topper has been a comfortable solution during your bedroom makeover. We hope it keeps you sleeping soundly!

With gratitude,
The BCO Team

Rated 5 out of 5 stars

Great service and great product

1 August 2026
Unprompted review
Back Care Online logo

Reply from Back Care Online

Hi Charles,

Thank you for sharing your feedback!

We’re delighted you had a positive experience with both our service and your purchase. We hope you continue to enjoy it!

With gratitude,
The BCO Team

Rated 5 out of 5 stars

My order arrived very quickly inside a…

My order arrived very quickly inside a couple of days. It was well packaged and undamaged.
The mattress topper itself has so far been a good investment. My existing mattress has always felt a bit too firm and has at times triggered spells of sciatica and piriformus syndrome. The topper has helped with my existing mattress.
A good well made product thank you.

21 August 2026
Unprompted review
Back Care Online logo

Reply from Back Care Online

Hi K A,

Thank you for sharing such thoughtful feedback!

We’re pleased the topper has made your mattress more comfortable and that you’re happy with the quality. We hope it continues to serve you well!

With gratitude,
The BCO Team

Rated 5 out of 5 stars

Easy to order the correct mattress

Easy to order the correct mattress, type and size, for our van. It was delivered quickly and on the day we had been told. Having used the mattress now, I can say that it made sleeping a lot more comfortable and I just wish we had heard of the company 10 years ago!

28 July 2026
Unprompted review
Back Care Online logo

Reply from Back Care Online

Hi V K,

Thank you for the 5 stars!

It's lovely to hear that everything came together smoothly and that the new mattress has made your nights away much more comfortable.

We appreciate you choosing us and hope you enjoy many more comfortable nights on the road!

With gratitude,
The BCO Team

Rated 5 out of 5 stars

Great Service

Great product pricing, order processed and delivered promptly. Company were great to deal with would recommend

7 August 2026
Unprompted review
Back Care Online logo

Reply from Back Care Online

Hi Christopher,

We really appreciate your kind feedback!

It's great to hear everything went smoothly from placing your order through to delivery.

Thank you for choosing us and for recommending us to others!

With gratitude,
The BCO Team

Rated 4 out of 5 stars

The best lumbar support I found.

This was the only lumbar support roll I could find of the right size for me. The item looks and feels very comfortable and suit me well.

16 July 2026
Unprompted review
Back Care Online logo

Reply from Back Care Online

Hi Mr. Garrard,

Thank you for your review!

It's fantastic that you found a lumbar roll that fits you properly and provides the comfort you were looking for.

Thank you for sharing your experience with us. We're glad the product has worked so well for you!

With gratitude,
The BCO Team

Rated 5 out of 5 stars

The cushion was just what I needed.

The cushion was just what I needed at the time. I was suffering from acute bed-sore from having to sit up day and night with fluid in my lungs. Thank you for a useful cushion. Your prompt delivery came at the right time.

1 July 2026
Unprompted review
Back Care Online logo

Reply from Back Care Online

Hi Charlie,

Thanks very much for your kind review!

We're glad to hear the cushion arrived when it was needed and could provide some comfort during a difficult time.

Wishing you the very best!

With gratitude,
The BCO Team

Rated 5 out of 5 stars

Easy ordering and quick delivery

Easy ordering process. Super quick delivery. Support pillow is just what I was looking for. Thank you.

10 July 2026
Unprompted review
Back Care Online logo

Reply from Back Care Online

Hi Bekki,

Thanks a lot for the 5 stars!

It's wonderful to hear that everything went smoothly with your order and that the pillow turned out to be exactly what you were looking for.

We really appreciate your support and hope it continues to serve you well!

With gratitude,
The BCO Team

Rated 1 out of 5 stars

Ordered a chair almost 2 weeks ago on…

Ordered a chair almost 2 weeks ago on the understanding it was in stock, no updates provided, no order received, no response to query emails, no phone number available to speak to someone for an update.
Order #4031

25 June 2026
Unprompted review

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