BabySecurity Reviews 

4,216
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Emma has been amazing throughout our purchase. Unfortunately we had a fault with a pram that occurred after a couple of weeks of use. Emma was amazing in organising replacements and going the extra mi... See more

Rated 5 out of 5 stars

Happy with the service! Purchased a narrow baby-gate that lasted just about 1 year of a toddler hanging off it (when it wasn't locked) before a hinge broke. Contacted the company about a spare... See more

Rated 5 out of 5 stars

I recently had an issue with a part of my Silver Cross and had been putting off trying to get this replaced because it always feels like hurdle after hurdle and being a tired Mum this just isn’t what... See more

Rated 5 out of 5 stars

Firstly, excellent customer service, communication with prompt delivery. Secondly, we are just so impressed with this baby gate, brilliant quality, very robust and well made plus it’s a really g... See more

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4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,216)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought a pram back in…

Bought a pram back in September/October, faulty product, it broke after two months of receiving. I have now not had a pram for four weeks and the problem still hasn’t been resolved. I requested a refund and cancellation on my purchase and I just keep getting fobbed off telling me they’ll call back and being given unreliable information. I will NOT be using this provider again! Absolutely disgusting customer service!!

15 January 2021
Unprompted review
Rated 2 out of 5 stars

Ordered gate to be delivered next day…

Ordered gate to be delivered next day delivery by hermes unfortunately it wasn't the case I basically paid extra for a few day delivery. Emailed babysecurity and got no response as of yet with regards to refunding or compensating for the delay

13 January 2021
Rated 4 out of 5 stars

Callowesse bed guard

The Callowesse bed guard , Arrived on time, but a bit of a struggle to assemble, but once done, it's very safe and sturdy, and looks to be very useful in the next few months for my Granddaughter, who has outgrown her cot.

11 January 2021
Rated 3 out of 5 stars

Mixed review

Order processing is fast, completed in a couple of days, only problem they don't hold the stock, so I got 1 item out of 3 ordered, 1 is being sent from manufacturer by end of week (now passed) or 1 more week at the latest (let's see). The 1st item ordered mid December was waiting on stock, so I called and was told sock in by Thursday (4 days time), great a week later no news, called again delayed till 6th January, called again as no update, now due in on 18th January (a month after ordering).

11 January 2021
Rated 5 out of 5 stars

Brilliant purchase

Firstly, excellent customer service, communication with prompt delivery.

Secondly, we are just so impressed with this baby gate, brilliant quality, very robust and well made plus it’s a really good price too. It has worked perfectly so our pup can transition from a cage to her own secure area in the kitchen.

Highly recommended purchase.

10 January 2021
Rated 1 out of 5 stars

Poor service

Poor service. Faulty product and waiting for a call back, it’s been 4 days. No reply to emails. Hassle

10 January 2021

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